Snapdeal — Snapdeal not adhering to timelines and cheating customers

Address:

Central Delhi, Delhi

I have bought a cycle from Snapdeal.com.

They have written in their site "Dispatched in 3 working days". After ordering the cycle and waited for 3 working days, I called their Customer care. They said that Dispatched meaning, Snapdeal will dispatch the product to the Courier company in 3 working days, not to the customer. This is deceiving to the customer as they read the website "dispatched in 3 working days" and understand their product will be received in 3 working days.

However, I asked the estimated delivery date. It is written 26th. When I call Snapdeal, they have no information of the courier and are not giving me any confirmation of delivery. I asked the reason why they have given an estimate. They informed that the estimate is not proper and I will have to wait for the delivery.

Now the customer care if not sure of my cycle, I called the courier company (Bluedart) who do not have any information of the courier also. I called back Snapdeal to check why is my product not being tracked and they did not give any resolution.
I have paid around Rs. 12000 to buy this cycle and now the delivery is not happening.
I asked Snapdeal to cancel my order and return my money.
Snapdeal is asking me to not accept the product, the product will go back to them and they will initiate the repayment, which will take 21 days again.
In total, my money will be with Snapdeal for more than a month = 30 days.

I want to write this complaint against Snapdeal who are fooling their customers and keeping their money for around 30 days. If their are 100 customers like me, they can easily earn a lot of money through interest of customer's money.

PLEASE HELP RESOLVE THIS CASE.

Customer service is of no help. The agents answering the calls are very arrogant and not of helping nature.
Abhishek Kumar
Sahil Cherana
Ravi Sharma