Sony India Complaints & Reviews

This is regarding the Sony Home Theatre System which I have purchased in Dec. 2007. Problem occured last month when I was trying to switch on the home theatre it was displaying Protector/Push power I made an complaint on this No. 26991205 My complaint No. is 3095034 Complaint was made on the July 13, 2008. After that I made on a daily basis call to this complaint center several time and after long two weeks long wait on July 26, 2008 a person came to pick my sony home theatre from my home. This is since then today is August 4, 08 nobody has came back to return my system the system has been taken by Ace Electronics, Rajouri Garden. I have called them several times and they are saying that The part (circuit) has come for the home theatre but the engineer who has to repalce the part has not come for the past one week. so this is the whole story. Such a POOR, UNSATISFACTORY service by a SONY
BRAND I am so much tired of making and enquiring call about my system to these No.'s 26991205, 66006600, 65479450, 25432214 I am fed up. I won't buy a SONY brand in future again. It takes so many weeks to do a such a small job. Shame on you SONY people. This is really bad. This is not done.

My camera was lost in Niece, France and was later found by the hotel authorities. It was sent via post ( La Poste ) to India, where it would be handed over to the Indian Postal Service for delivery.It has been 5 months since it has been sent. The Postal Service says that it is in the post office. My understudy is taking constant rounds of the post office, but to no avail. I am staying at D/32 Textila, Bombay Dyeing Twin Tower Lane, Off V.S Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai 400025.
The camera is a Sony Camera Model No - DSC T100
It has the following features -
1)8.1 MP
2)5x Optical Zoom
3)Face Detection
4)Double Anti-Blur
5)Carl Zeiss Lens.

I have the box and if needed I can show the registration number and prove that the camera is mine. Please look into this matter as soon as possible as I need my camera.

Regards,
Anjali Gawande.

recently i have facing some problemes with my mobile, my mobile not saving the pictures which i have taking with camera
and it is receiving data from other mobiles through IR connectivity but it is not sending data to other mobile when i tried to send through that.there is another probleme with that its not displaying theme correctly even the themes that came in mobile also not displayed properly .

Dear sir, i d kishore product no 4869592 has ordered one new sony digital camera model no dsc 730 on 11th sept and my product was approved on 23rd sept and i have received the product on 1st oct. now the problem is i have received dsc s 730 instead os dsc 730 ie what i have ordered for more over i have talked to the vendor on 6th oct regarding this but there are telling that there is no product like dsc 730 in sony company but when i talked to the sony toll free no they told the model no dsc730 is there. even the existing product what i have received is also not good some lines are coming after taking the photo and the clarity of the photo is also not good. regarding this i am calling to the rediff and sending mails everyday but there is not responce. so please look after it as ur problem and do some need full to me so taht i can satisify with my product. thanking u sir

regards
kishore dodla
customer rediff

My mobile (W580i) which i bought on 9/01/08 from "SUBHIKSHA" Chennai - T.Nagar branch, is not working within one month itself. I already gave my mobile for sevice, but its of no use. They gave me the mobile back after one month of service...but still the condition of the mobile is same and they couldn't resolve it. I' m facing the same problem again n again and need a permanent solution.I wanted to replace my mobile with a new mobile of the same model. Till today the problem persists, currently the mobile got switched off and we can't do anything as of now, with this mobile.

Kindly do the needful as early as possible, your attention will be so thankful and helpful, to get a new mobile.

Thanks In Advance,
Balan.M

Hi,
My name is vena ram sirvi
I lost my cell phone today, I have some imp and sensitive information in my cell
and trace it at the earliest.

Model Num:Sony Erricsson K220i
IMEI-[protected]
lOST DATE-11 October 2008
LOST FROM- Ajmer Road, Jaipur.
PLEASE HELP ME
MY TEMPORARY CONTACT NUM-[protected] /[protected]

Kindly advise me if any more information is required..
waiting for ur earliest reply..

Thanking you.
Vena Ram Sirvi

I have purchased the said phone in the month of January'2008 . The keypad of the phone is getting discoloured in the second month. I have approached the service centre situated at BSEL tower, vashi station navi mumbai in the month of june 2008. The person attended me told that as you are late this phone cannot be repaired and refuted blatanly to take my case. Again in the month of Sept.2008 I came to know that another service centre(M/s. Krishna Mobile Centre, Line Ali Panvel) is working in Panvel Navi Mumbai. Here they accepted my phone with a assurance to return after doing the needful within 15 days(phone was given for repairing on 16.09.2008) but till date i.e 10.10.2008 they have not given the phone to me and hen I call them they simply say that the phone is not repaired till date. Please take the action in this regards

Hi,

I have purchased a SONY DSC S700 digital camera on November 2007. The camera operated well but from january, the pictures were becoming blurry, even when taken in night mode, the pictures were not clear. So, i immediately contacted the Sony Toll free customer care, they asked me to go to the Abhishek enterprised that is their authorized service center in baroda. I went there & deposited the camera. I was not given updates of my complaint for a month so, i went their personally to ask the status, they told me that there is a problem in the CCD of the camera & they have sent the piece for repairs to ahmedabad service center. I waited for some days & then again contacted them, they told me that the camera is ok now & there is no problem in the camera, i checked the camera & even today i am facing the same problem. I deposited it again & their answer was same. I also talked with MR ALLWYN BUTHELLO but the problem is still there. I am now planning to go to the consumer court to fight them legally. Below is the mail from service center,

Dear Mr. Ujjwal Soni,

We have sent your camera to our Ahmedabad Service Centre for rectification of your problem. You may directly contact to Mr vaibhav Desai vaibhav.[protected]@yahoo.co.in

I will revert back as soon as I receive some feedback from them.

Thanking you for your kind cooperation.

Regards

DEEPAK AVARANI
Order >> Status
Sales Order Number : [protected]
Sales Order Date :[protected]
Item No PO No Material Code Material Req. Qty Dlv. Qty Net Value Delivery No
10 PO20080502 A7031359A CCD BLOCK ASSY 1 1 976.69 [protected]

Hi,

Can somebody address this complaint i have already visited Thane and worli ASC for my handsfree which is not working from last month, i have purchased this set on 11/05/08 so i should get replacement for handsfree as this is in warranty period.

pls look in to it i am sending you this complaint 2nd time.

Regards,
Rupali
[protected]
[protected]

I have purchased Sonyericsson mobile model W580i Boulevard Black on[protected] vide Recpt no.924 from M/s Anupam Electronics, Visakhapatnam(Ph.No.[protected]: mobile no.[protected])for Rs.10, 100/-. Right from its purchase to my dismay different types of problems were arised.(1) Within one month, suddenly problem arised and no display existed.Immediately rushed to service centre wherein it was informed due to mother board problem it happened and after keeping more than 15 days got it repaired. (2) After one month suddenly display hanged and when presented in service centre, it was informed that the problem is due to Software problem.(3)Again after some more days the same problem of display hanging was evolved and got it repaired in the service centre. Again in September the same problem existed and again went to service centre to handover the piece while it was raining duly covering with hankey. Your service centre person after check told no this time problem was arised in motherboard and it is beyond repairable and it may cost more than R.8000/-. on hearing this i shocked and have no words to speak.The original cost itself is Rs.10000/- whereas for repair it costs around Rs.8000/- which is so exhorbitant and laudable. A well reputed company like Sonyericsson supply such type of products really it is unbelievable and undecorous to the image of this highly reputable company. With this persistant problem i have vexed as your service centre persons expressed their inability to get it repaired without cost eventhough in WARRANTY period, I have no other alternative except to seek justice in the consumer court for the mental worry i got due the heavy loss of Rs.10, 100/- if personal attention is not paid to my grievance immediately. Hope an early remedial action may be taken to resolve my problem for which i shall be thankful.

Dear Sir,
I purchased Soney Ericsion W350i. i am not happy with your services even your services center. in your W350i have FM sound problem. FM radio sound is too low, even you are on FM radio in speaker thenafter sound volume is too low i visited in your authorized sales person & services center, they are asking that this is the manufacturing problem.
Now you people tell me what should I do, if sony Ericsion made that kind of fault in manufacturing than what is difference between local phone & sony ericsion. Both companies are similar in fact local made mobile phone is cheaper rather than sony ericsion. FM speaker sound quality is not good.

If you have any solution for my problem please tell me


Kindly do needful ASAP

Thanks & Regards

Pradeep Kumar Joshi

I am Madhur Khosla and i stay in noida.I had purchase my sony w910i on 24 august 2008.A few days later i discovered that the phone is getting restarted whenever i press 9.I got my cell replaced on 12 September 2008.I am getting the same problem in the new cell .I want this model to be replaced by another model as i am not satisfied with this.I also went to the sony ericsson service centre and the executive is telling me that they wont replace it now.I want you to take an immediate action or else ill file a case against sony ericsson.

Dear Sir/Madam,
With regrets i am sending this mail. On 02/07/2008 i have purchased Sony Ericsson W580i by paying Rs.10, 659/- as a gift to my wife from Sangeetha's Jayanagar B'lore. (Invoice No-SI/JNR/6113).
Handset had a problem (Camera not working) it was handed over to Sangeetha's for necessary rectification on 20/07/08. After Two days i Recd back from sangeetha stating that Software problem & got it rectified from Jayanagar Service Point. After 35 days, the corner of LCD panel a small black dot appeared & started increasing (Please note i had covered with hard Plastic case to avoid abbration and scratches on handset) my wife approached Sangeethas regarding the same inturn sangeethas booked this handset to jayanagar Service point, and requested me to approach one Mr.Ravi kumar at Service point, JNR. I approached him, and he requested to produce purchase bill to consider on FOC Basis. Next day i approached along with purchase bill but one Mr.Mahaveer refused and said handset has been abused & LCD Replace will be done on chargeable basis. I requested company Official Mr.Manjunath over phone & tried to convence him that its not a abused one & moreover handset covered with plastic case was intact, inspite of my repeated request to them but they refused to do it on FOC Basis. I was forced to pay LCD charges Rs.1440(CR NO-2286 dt 18/09/08). Further hand set started Malfunctioning (Speaker & Volume control was not working). On 20/09/08 again rebooked for the same problem (Invoice no-1880), Till date We have not received the handset Stating that parts are not available etc., But 5 days back got a call from service point stating that Service charges will be Rs.950/-+ has to be paid. Again i approached Mr.Manjunath stating that its uner warranty, then Mr.Manjunath informed that it will be done on FOC Basis, but service point is refusing to consider on FOC. Also to harase service point people calling my wife that handset is ready for delivery, when she approached service point they have asked to again come after 3 dyas as handset not ready. (Twise they have called like this just to trouble her, please note my wife is working women, she has to apply leave & visit service point)
Under the above circumstances i am constrained to approach Consumer Forum as Company has supplied a defective peice & charged Unneccesarily Rs.1440/- towards LCD Replacement.
Under the above circumstance i request company to replace the Handset with Newone and refund Rs.1440/- (paid towards LCD Replacement) & Rs.2500/- towards the herasement to my wife.

Expecting an early reply.


With Regards,

C.V.Vijayakumar

Dera sir,

we had given our sony errecsion set K750I for repairing at rourkel authorzies sony errecsson center (case ID 20R[protected] on dated[protected]. last one the set was given for joystick problem & key pad problem (1, 2, 3 keys not working) with battery BST-37 for repairing. Still the set was not complitely repaired & no responsed from service center. The behavier of the service center manger also not tolarable.

sony errecsson local service center (M/s spiral technology)contact no:[protected].
Contact manager Mr.Khuntia's Mobile No:- +91 [protected].

As per Mr.Khuntia this M/s spiral technology is there authorizes sony erecsson mobile repairing center. please confim us the same also.

Also for your information the warrenty laps withen the repairing period of one month.

Also they are not response to our call & delivery date also confirm.

please look into the matter as soon as possible.

thanks

And Best Regards,

Sarvesh Pandey.

contact no :- +91 [protected].

Address : Panposh, Banglatoly, near P.W.D office, rourkela.

sir,
i purchase w350i mobile phone on[protected]. The shopkeeper told to me that in this model all feature like FM, mp3, video recording, photo capturing etc are available but I found that video recording is not available in this set. I complaint to the shopkeeper regarding this. He assuared me that this facility will be introduced very shortly and company inform you directly but after more than one month I didn't received any information regarding this. So please tell me leatest information .
thankyou.

I'm Shubhangi Revankar, While in Office my Sony Erricon w700i silver colour mobile thefted by some body from the Locker. Unfortunately i did not note down IEMI no, i have no other sources to help me except u!
PLease help me, it's a very new, i bought it before 10 months only.
Please help me sir.

Your name:Shubhangi Revankar
Address: Ammu Apartment, flat no 6, mhasoba maidan, near sindhigate,...

hi, this is prateek kapoor from new delhi
i bought a Sony Vaio Laptop, Model No. - VGN-C25G/B on 3rd july 2007. As soon as the warranty expired on 3rd july 2008, most of the parts of the laptop have stopped functioning or are malfunctioned, including the battery, the memory card reader, parts of the motherboard, the LCD screen, .etc. among others.
i bought the laptop for Rs. 62, 500 & now just after few months of the warranty expire the service people are giving me an estimate of around Rs. 47, 000 that too after discounts.
Is this fair that an internationally accclaimed brand like Sony has its customers fooled around just because they trust on the brand name. Not one but almost all the parts of the laptop, as mentioned above, starts malfunctioning just after the warranty expiring is not expected by the consumers. this is a break of trust on the company's part & it should compensate me on that. I want my laptop to be in a perfectly working condition. please help me out.

I bought a mobile phone of Sony Ericsson W580i from The Mobile Store (Siliguri, West Bengal) in June 2008. After couple of months I found the handset defective. The camera picture was not saving. I took the matter of complaint to the The Mobile Store on the very next day. They suggested me visit the authorised service centre at Siliguri. I went to Cell Solutions and registered my complaint . They took my mobile phone on 29.08.2008 and after a few days conveyed me that the set needed to be sent to Kolkata for repairing on 29.08.2008. The set I received on 01.10.2008 where I found the camera picture was saving and informed that the original PCB(Mother Board) of handset been replaced and I have been provided a new IMEI No.Unfortunately having stepped out of authorized service centre I found the handset again giving disturbance. This time in the form of background noise while calling (incoming and outgoing).
On 02.10.2008 I revisited the authorised service centre (CELL SOLUTIONS, SILIGURI) and submitted the complaint and again they sent the my handset to Kolkata.

I dont know how long i have to hang on to get my handset back in proper functioning condition.

Only thing I can say about Sony Ericsson is there is a gulf of dissonance factor I have experienced and another thing I am still not sure whether my complaint would be paid heed to or not.

CASE ID-E3WS[protected]
NEW CASE ID-E3WS[protected]
CELL SOLUTIONS SILIGURI WEST BENGAL

I have purchased this mobile 1 day back and now it's camera not working .I have given it for repair at Sony authorised service center. i'm going 4pm in frieday[protected]. Service center people are saying that you came monday satrday and sunday our shope is closed. i purcased soy ericsson w660i in las one ago (date[protected] and i faced camera problem next day (Date[protected]
My Phone is in Warranty period
This product is having lots of problem after one day.

do somthing plz

with regards
Harmeet Singh
ph +91-[protected]
ludhiana (india)

its very bad to say. i bought this product on 05.03.08. out going voice is not heard to recipient. my friend and my relative also face this problem who uses same sony ericsson.