[Resolved]  SOTC — CHEATING

hi...the problem has been sorted out...infact Rohan has gone out of the way to help us...thanx Rohan and SOTC.

My slef lalit kumar goyal booked a family trip to singapore and cruise on 11.04.2012 by paying an advance of rs.30000. My travel date was 24th may
2012.After ten days i received a call informing me that the trip has to be preponed as and that i will have to pay extra rs.20000/- .I AGREED to it as because i was left with no options as i we were very excited to go.Now they gave me a list of 4 star hotel to choose from.After chooseing a hotel now they are saying no and now they are offering me any ordinary hotel insted of 4star hotel.When contacted at there office over telephone both there staff mr somdutta and ms sommita chetri didn't bother to talk to me properly instead they send me a mail demanding another 200SGD in addition to the to the tour cost fixed

Dear Mr Goyal,
We thank you for your feedback and comments.
We wish to confirm that your query dated 11th May 2012, has been resolved by our branch prior to your departure.
Thanking you,
SOTC Customer Care

Dear Mr Khateeb,
We thank you for your feedback and comments.
We wish to confirm that your query dated 17th March 2012, has been resolved by us vide our communication dated 19th March 2012.
Thanking you,
SOTC Customer Care

I do not know what problem ailing SOTC-Kuoni travels India Now.I have toured Europe during the year May-2002 Egypt March-2009 with SOTC. Those were wonderful days. The tours were well organized& well conducted by SOTC, which we enjoyed very much. We used to recommend SOTC to our friends& colleagues.I used to tell them that SOTC is very good tour operator, none of the other tour operators match them. They are very transparent in their dealing with no hidden charges.Many of my friends toured Europe, China& Australia with SOTC on my suggestions in the past. They wee very happy about SOTC & thanked me for my guidance.But now what happened to SOTC? Who is at fault? The SOTC itself or their staff in branch office at Coimbatore? I attended the “ Holiday Bazzar” at Hotel residency during January-2015.. I paid Rs.5000x2 as Advance booking amount.

On 25.03.15 I paid Rs.46, 500/-x2 by Cheque to Kuoni Travels India Pvt Ltd, for which I have received receipt by mail.This for the Advance payment for “Turkish Whirl” tour Departing from Chennai on 15.05.15 which was recommended by your sales executive at Coimbatore Branch office. But one month before the departure date, I was told by your staff that the Turkey tour is not possible because of poor patronage. I personally visited the SOTC Coimbatore where your staff recommend me to book for “Eastern European Wonders” tour Departing from Chennai on 15.06.15 .Reluctantly I heeded to their suggestions&Get assurance from your staff that unlike turkey tour this programme will definitely takeoff.

But things turned worse after my booking for “Eastern Europe Wonders” tour.Your staff in Coimbatore branch office were very callous in their attitude, they most often didn’t respond to my phone or mail enquiries. They sent a visa form addressed to Poland Embassy, New Delhi(14.05.15).After some days they sent another Visa form asking me to sign& send it to German Consulate at Chennai since Delhi embassy may delay the visa processing.. They didn’t guide me how to send it, Through SOTC OR directly by myself. I have sent my Son once& my brother twice to your branch office to get clarifications. The Manager of your Branch is unaware of anything happening in his office. Whenever contacted he used to ask me to contact service Executive. The service executive didn’t have any mobile phone & I am unable to contact him many times through landline connection. One day I asked him to frankly tell me weather anybody has booked for the Eastern European Tour thru SOTC, Coimbatore, Chennai, or at least BANGALORE office. He said till date no booking has been made in the offices mentioned by me for the “Eastern European wonders tour”. Alarmed I thought this tour also will get cancelled like the previous “Turkish Whirl” tour. In the mean time I had a set back in my health& I am not sure whether the tour programme will takeoff as scheduled. So, I was forced to take a decision of cancelling my tour programme reluctantly. I made a cancellation request by mail (20.05.15) through your Coimbatore Branch Office with a Medical certificate.
Now, I have received a mail (24.05.15) from your end, that I will be getting a refund of Rs.60, 000/-only.(rs.30, 000x2)This is too unfair on the part of SOTC, since I have to cancel my tour programme not due to my ill health(From which I can recover at the time of tour departure date) but also because of the callous& irresponsible attitude of your Coimbatore Branch office staff. The reputation of SOTC is getting spoiled. How can you expect me to recommend SOTC to my Friends& colleagues for their tour needs in future as I was doing in the past?.
I have toured Europe, ChinaMaccau, Honkong, Egypt, Singapore, Malaysia, Thailand, Russia, Dubai, Kerala, Delhi (Golden Triangle) with various tour operators. But, this time I am greatly disappointed, Suffered mental agony & financial loss due to your mismanagement of my tour programme by SOTC.

I hope&expect you to payback my entire booking amount, Rs.51, 500x2 without any deduction.

We booked a tour of swiss paris during pujas 2018. While booking we told the person Saqique ( wood street branch )the price was too high for infant is 34000 rs appx while the other agent is only charging 15000rs +visa charges for the infant .The person told me he will check the price once more and revert back to us. He later called me and told that he has talked to his senior and the price would be 15000rs + 6000visa=21000+ get. We agreed to the same and booked the package. He provided us the cost sheet where it is written 15000+6000 infant cost. NOW it's time for visa money submission he is telling for infant visa is 1575 rs only the processing fees .While he already charged 6000rs. I felt cheated as they have told me previously 6000rs for infant visa and charged the same. I have the copy of the same written 15000+6000 but the same could not be uploaded here dur to tiger storage.