[Resolved] SOTC — Duped and cheated | |||
first and the foremost thing why did i have to pay extra fees than the rest of the tour members? 1) as per my conversation with the staff at chennai office the amount decided earlier was 143,929 but suddenly one fine day somebody else at chennai office was handling my case and charged me an astronmical fee of 150,670 2) when i booked my tour i had called Mun Mun and Amit at the bombay office they had confirmed me that i can make the AUD payment in AUD itself on calling the chennai office the concerned staff declined to accept the payment in AUD [ i COULD HAVE SAVED 5583 from the first option) 3)of all the people in the tour why was i the only person who had to pay extra hundered dollars, the reason given by ur offce for the extra dollars was that the seats are not full so i need to shell out more money. again this is absolutely disgusting and not acceptable, if seats are not getting booked the organization has to fix the problem and not harrase its exisisting customers 4)During my booking SOTC chennai assumed that my MEAL OPTION WOULD be jain as my name is KAVIN JAIn without my consent the meal option was chosen as jain , i had given them in writing that i need vegetarian food and not Jain. the food was absoultely pathetic , i was very much annoyed everytime when i had my meal, 5) Why was there no tour manager in the entire trip? there was not a single person who could explain and guide us about the city the country, again it shows poor management by your team 6) All SOTC members were given free caps and travelling bags but i never got my bag 7) the worst of all nothing was promised as per the itineary i asked the chennai and bombay office to send me my flight details which were as follows bombay to brisbane ( without any stoppages) unforutnately this is how it turned out to be Bombay- singapore halt at singapore for 1 hour Singapore to perth ----- on reaching perth we had to sleep at the perth aiport for more than 7 hours as we reached in the middle of the night and our flight to brisbane was in the morning --- i had a very bad experience at the airport where some authorities asked us to vacate the airport and come back in the morning- unfortunately we spent the entire night in the parking bay nearby 8) problems were plenty but once again i am not happy with my trip , it was my last trip with u folks i feel bad that you guys did this to somebody who is travelling with you for the second time, I do not seek any monetary compensation neither do i want any coupons i have decided to take the legal route and file a petition against SOTC and Kuonii INDIA, Very soon i am starting a community on facebook and other social networking sites for others to know about my horrible experience , i had been CNN-IBN's Citizen journalist so i am adding them to know my horrific experience Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Toady I just reached to a DTC bus and when I was taking a ticket from Conductor, suddenly Four Checker came and said that you are traveling without ticket and you have to pay penalty.
Can someone please describe me how a passenger can take a ticket without riding to a DTC bus.
I have lodged a complaint# 14937 against this and waiting for a reply from DTC.
Thanks
Gautam
Can someone please describe me how a passenger can take a ticket without riding to a DTC bus.
I have lodged a complaint# 14937 against this and waiting for a reply from DTC.
Thanks
Gautam
Sotc — BAD BEHAVIOUR DURING US TRIP
We wish to inform that we had a bad experience with SOTC All USA tour during May 2011. We request the NRIs not to travel with SOTC tours if it is not arranged exclusively for NRI. There is no code of ethics or discipline followed during the tour by the passengers who are not NRIs /MC?M?c
>
This matter has been resolved with Mr Kavin Jain on 28th Feb 2011.
Regards,
SOTC Customer Care
Regards,
SOTC Customer Care
TO WHOM MAY IT CONCERN
CODE NO :1905
SUBJECT :COMPAINT AGAINST MR. SOMDUTTA BASU AND OTHERS
We made our tour plan with SOTC thinking that being a big and as well renowned company our holidays shall be memorable one but we were very wrong. Problems we faced are numerous. Few of those, I am writing it down for your kind perusal. Mr Somdutta Basu gave us false promises right from the beginning. It was a customised tour. We wanted hotels of our choice. He agreed to it He told us that he would make us stay at baiyoke sky hotel in Bangkok and Siam bay view in Pattaya but as we paid him the initial booking amount he changed both the hotels on the pretext of non-availability.
In the evening we paid him the money, the very next morning he changed the hotels so we were trapped. Hotel at Pattaya was bad and it was full of filthy activities. We made it clear in the very beginning that only ladies, teenagers and children are travelling in the group so we wanted rooms at the same floor but our travel manager did not pay any heed to our request. In Pattaya we were allotted rooms at two different levels. We were worried about the security of our children. We were assured that rooms will be ready when we reach the hotel but we did not get all the rooms before 4.30 pm. Check in time at Pattaya is 2 pm. Food served to us at Suncity Pattaya was insipid and below the mark .Our tour guide Ms petty was a very rude lady. She told us that coral island was not included with lunch in her itinerary .she was adamant that she will not provide us lunch. We called up Mr Somdutta after so many failed responses. We begged for lunch for which we had already paid. Whole evening was ruined like this. Each day we had major problem. One problem was solved, another cropped up. There was no coordination between your Kolkata and Bangkok tour managers. After coral islands we were told that we have Siam Ocean World as a sight seen in Bangkok but actually we had made payments for dream world and Snow Park. Ms Petty asked us for the itenary but we were never given any itinerary after repeatedly asking many times from Mr Somdutta. Each time I asked him he said, ’ no mam, your guide in Bangkok will have all. She will have itenary and hotel booking vouchers .You don’t need any.’ We were making calls to Mr Somdutta but he neither received nor replied back our calls. MS. Petty said she will take us to Marine Park since there was no affirmation from the SOTC office and if we want to go the dream world and snow park we have to shell out $ 10 per person for the tickets. It was a customized trip, I really wonder how come our sight seen were changed without our notice. We had no option left but to kill our time watching that marine park for which no one was interested. This was not the end to our problems. At hotel eastin makkasan rooms were given to us after 4 o’clock not at 2’oclock as per their check in time. We were told that there was no booking for us for 23rd of May. We had made the payment and were assured that rooms had been booked but receptionist and tour guide both said that there was no booking and rooms were already sold out. Mr Somdutta as usual was not attending to our calls. We were in a soup. We called up our people in Kolkata to speak to Mr Basu. After that Mr Basu called up to say that he would make the arrangements. SOTC coordinator in Bangkok told us to shift to some hotel in Sukhumvit on the 23rd which was unacceptable to us so we refused and told him to refund our money. Meanwhile Ms Petty told us that she was tired of SOTC and she said, ” I am quitting SOTC. These are your dinner coupons at RASOI for tomorrow.” so on 21st only our tour guide left us. You can well imagine our plight, in spite of enjoying we were only solving one problem after another again we called up Mr Basu. He asked us what was the issue. After whole lot of problems he is asking us, “issue kya hai?”Now Mr Basu assured us that rooms will be available to us in the same. There was a sigh of relief. But hotel receptionist told us that she can confirm only on 23rd morning. We were given the rooms. SOTC personal Mr Surya called up and said that we have to vacate the rooms by 9 in the evening. What kind of booking had been done for us? Does it happen anywhere that one has made the full payment and has to check out even before the night? Mr Surya was very rude and told us to solve our problem with Kolkata tour manager. Once again we contacted our people in Kolkata to talk to Mr Basu to solve our problem as Mr Basu was avoiding us. He called up and said that we can retain the rooms. But that was not end to our horror story. Ms Petty told us that bus will drop us at the airport before 12am or else we have to pay for the extra day for the bus. If we exceed the time limit. We were really sick and tired of calling up each time to Mr Basu for his misconducted tour. We gave in .as I mentioned above, Ms Petty had left us on 21st, at 9.45 on 23rd we called her up to inquire about the transfer to airport. She was there at the hotel and she started shouting that we were supposed to check out earlier and we have not. She made us check out before 10.30pm. We reached airport by 11 pm. our flight time was 6.45 in the 24th morning. The airline counters opened at 4.15am.So you can well imagine our state, we were deposited at the airport with young children and a baby 5 hours earlier that too in the night. Whole night we were awake .Was it a holiday or a punishment? Actually it was our big mistake that we believed Mr Basu and did not carry any written documents. What could we do actually? He never gave any itinerary in spite of asking many times. We thought SOTC is a big company and won’t cheat us but we were wrong. We were duped each day. What kind of holiday planning you do for your client? We are really shocked. It would have been better to travel on our own since we all had been to that place before. We hired your services for our comfort but our trip turned out to be a disaster courtesy SOTC. Least you can do is now kindly refund our money i.e. rupees 13603 which we paid for the three rooms for the 23rd and could not avail the facility. Our children had to sleep on the chairs at the airport in the dead of the night. Also refund our money we paid for sight scenes i.e. dream world and snow world. We went to your salt lake office also but Mr Basu never showed up. We wonder how that man is holding a position in your company when he can’t plan a simple holiday that too in a place like Thailand? Hoping to hear from you at the earliest.
Meenu Arora
CODE NO :1905
SUBJECT :COMPAINT AGAINST MR. SOMDUTTA BASU AND OTHERS
We made our tour plan with SOTC thinking that being a big and as well renowned company our holidays shall be memorable one but we were very wrong. Problems we faced are numerous. Few of those, I am writing it down for your kind perusal. Mr Somdutta Basu gave us false promises right from the beginning. It was a customised tour. We wanted hotels of our choice. He agreed to it He told us that he would make us stay at baiyoke sky hotel in Bangkok and Siam bay view in Pattaya but as we paid him the initial booking amount he changed both the hotels on the pretext of non-availability.
In the evening we paid him the money, the very next morning he changed the hotels so we were trapped. Hotel at Pattaya was bad and it was full of filthy activities. We made it clear in the very beginning that only ladies, teenagers and children are travelling in the group so we wanted rooms at the same floor but our travel manager did not pay any heed to our request. In Pattaya we were allotted rooms at two different levels. We were worried about the security of our children. We were assured that rooms will be ready when we reach the hotel but we did not get all the rooms before 4.30 pm. Check in time at Pattaya is 2 pm. Food served to us at Suncity Pattaya was insipid and below the mark .Our tour guide Ms petty was a very rude lady. She told us that coral island was not included with lunch in her itinerary .she was adamant that she will not provide us lunch. We called up Mr Somdutta after so many failed responses. We begged for lunch for which we had already paid. Whole evening was ruined like this. Each day we had major problem. One problem was solved, another cropped up. There was no coordination between your Kolkata and Bangkok tour managers. After coral islands we were told that we have Siam Ocean World as a sight seen in Bangkok but actually we had made payments for dream world and Snow Park. Ms Petty asked us for the itenary but we were never given any itinerary after repeatedly asking many times from Mr Somdutta. Each time I asked him he said, ’ no mam, your guide in Bangkok will have all. She will have itenary and hotel booking vouchers .You don’t need any.’ We were making calls to Mr Somdutta but he neither received nor replied back our calls. MS. Petty said she will take us to Marine Park since there was no affirmation from the SOTC office and if we want to go the dream world and snow park we have to shell out $ 10 per person for the tickets. It was a customized trip, I really wonder how come our sight seen were changed without our notice. We had no option left but to kill our time watching that marine park for which no one was interested. This was not the end to our problems. At hotel eastin makkasan rooms were given to us after 4 o’clock not at 2’oclock as per their check in time. We were told that there was no booking for us for 23rd of May. We had made the payment and were assured that rooms had been booked but receptionist and tour guide both said that there was no booking and rooms were already sold out. Mr Somdutta as usual was not attending to our calls. We were in a soup. We called up our people in Kolkata to speak to Mr Basu. After that Mr Basu called up to say that he would make the arrangements. SOTC coordinator in Bangkok told us to shift to some hotel in Sukhumvit on the 23rd which was unacceptable to us so we refused and told him to refund our money. Meanwhile Ms Petty told us that she was tired of SOTC and she said, ” I am quitting SOTC. These are your dinner coupons at RASOI for tomorrow.” so on 21st only our tour guide left us. You can well imagine our plight, in spite of enjoying we were only solving one problem after another again we called up Mr Basu. He asked us what was the issue. After whole lot of problems he is asking us, “issue kya hai?”Now Mr Basu assured us that rooms will be available to us in the same. There was a sigh of relief. But hotel receptionist told us that she can confirm only on 23rd morning. We were given the rooms. SOTC personal Mr Surya called up and said that we have to vacate the rooms by 9 in the evening. What kind of booking had been done for us? Does it happen anywhere that one has made the full payment and has to check out even before the night? Mr Surya was very rude and told us to solve our problem with Kolkata tour manager. Once again we contacted our people in Kolkata to talk to Mr Basu to solve our problem as Mr Basu was avoiding us. He called up and said that we can retain the rooms. But that was not end to our horror story. Ms Petty told us that bus will drop us at the airport before 12am or else we have to pay for the extra day for the bus. If we exceed the time limit. We were really sick and tired of calling up each time to Mr Basu for his misconducted tour. We gave in .as I mentioned above, Ms Petty had left us on 21st, at 9.45 on 23rd we called her up to inquire about the transfer to airport. She was there at the hotel and she started shouting that we were supposed to check out earlier and we have not. She made us check out before 10.30pm. We reached airport by 11 pm. our flight time was 6.45 in the 24th morning. The airline counters opened at 4.15am.So you can well imagine our state, we were deposited at the airport with young children and a baby 5 hours earlier that too in the night. Whole night we were awake .Was it a holiday or a punishment? Actually it was our big mistake that we believed Mr Basu and did not carry any written documents. What could we do actually? He never gave any itinerary in spite of asking many times. We thought SOTC is a big company and won’t cheat us but we were wrong. We were duped each day. What kind of holiday planning you do for your client? We are really shocked. It would have been better to travel on our own since we all had been to that place before. We hired your services for our comfort but our trip turned out to be a disaster courtesy SOTC. Least you can do is now kindly refund our money i.e. rupees 13603 which we paid for the three rooms for the 23rd and could not avail the facility. Our children had to sleep on the chairs at the airport in the dead of the night. Also refund our money we paid for sight scenes i.e. dream world and snow world. We went to your salt lake office also but Mr Basu never showed up. We wonder how that man is holding a position in your company when he can’t plan a simple holiday that too in a place like Thailand? Hoping to hear from you at the earliest.
Meenu Arora
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ibn 7 — bus problem
I m living in dakshinepuri near about shekh srai. there is not a single blue line bus for going office or other place.we r facing many problams because of trasport. pleace check this problam.