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[Resolved]  Southern Railways — First Class -second class confusion in Beach-velachery MRTS route

Respected Sir,

I am a passenger travelling from Kodambakkam to Thiruvanmaiyur,
When I asked for the First class season from Kodambakkam to thiruvanmaiyur. I was informed that there is no first class in the
Beach<-> Velachery route, Then I was also provided with two season tickets one for first-class from Kodambakkam to beach
And another second class season for beach till thirvanmaiyur .
Even if I get the first –class season for the Beach<-> Velachery route we have to travel only in the second class compartments
As Once in a blue moon this 9 car comes in that route .

I was also informed that even if the car in that Beach<-> Velachery route trains have first-class board any passenger can board the
Car .

Normally 6 car Trains will not have a car for First class in that route, today it happened that it was a 9 Car train which had first-class
As there was a heavy rush many people got into the first-class car .

Ticket examiner started querying the passengers why did you get into this First-class car ?

• My understanding here is whenever there is a route with no first class ticket, or season issued then all the cars in the train in that route
Is open to all people those who are holding second class ticket /Season .

• the railways should not ply a 9 car train which has first-class car in it to that specified route

• the ticket examiners should be kept informed about this

This situation was totally embarrassing

Please consider this as a high priority and take a necessary actions in this case

Awaiting your Favorable reply
Complaint marked as Resolved Aug 14, 2020
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