Southern Railway Customer Care
Indian Railways
Customer satisfaction rating: 1%
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COMPLAINTS

Southern Railway Customer Care

Indian Railways

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Address
GM Secretariet, Head Quarters Office, Parktown
Chennai
Chennai District
Tamil Nadu
India

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
625
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Southern Railway related photos (68)

Southern Railway Complaints & Reviews

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Southern Railway — careless while transferring coal through cargo

 Kishor ku on Oct 10, 2019
Last month i noticed that coal carrying cargo where not cover the each car with covers due this coal scattered from the car untill it reach destination.
According to my calculations each day 05 kg of coal where loss for one month crossed 150 kg coal. Coal is a non conventional energy so please take action

Why the cargo locomotive pilots and the coal industry don't notice this kind of losses...
Complaint comments  Read comments Complaint category Government Organizations

Southern Railway — coal not transport properly

 Kishor ku on Oct 10, 2019
Last one month i noticed that every coal carrying cargo where with out covering the each car with cover due to this when the cargo train passes each station coal get scattered on the station platform and also hit person a little bit. Pls take action on this issues. Each day 2 k g of lignite coal where scattered from the train due to coal car not covered with cover...
Complaint comments  Read comments Complaint category Government Organizations

Southern Railway — non refunded for the cancelled counter ticket

 madhanalways on Oct 5, 2019
Dear sir/madam,

This madhanraj c from chennai madipakkam, i have booked bulk train ticket toward and returns in train no 16105 & 16106 for the trip of[protected] from chennai to tiruchenur and return on the same train on[protected] and it was an debit card payment, in that journey i have cancel totally nine tickets up and down, its booked on[protected] and cancel in central railway station chennai (Mas), on[protected], they said the amount will be refunded to the debit card account in two days but still i did not get the refund, in the mean while i have visited three to four times...
Complaint comments  Read comments Complaint category Railways

Southern Railway — ticket refund

 Athul T P on Sep 25, 2019
Sir,
I have take 3 tickets on august 10. Calicut to byndur in nethravathi exp 16346
Pnr no.[protected]
But due to heavy rain and flood in kerala the train has been cancelled on the date. As i had seen in manorama news paper of august 10th 2019 the last date for applying refund request was on october 15th 2019 but when i ask in railway station about this on 25th september 2019 they are telling it is up to september 15 so that i can't be able refund from here, is there any way for refund. So kindly please accept this and tell what all procedures is to refund the ticket....
Complaint comments  Read comments Complaint category Railways

Southern Railway — cheating activity by kiosk staff on chennai central station premises.

 Dinesh Kumar N P on Sep 20, 2019
Today i reached chennai central station on train no 12696 trivandrum chennai superfast. I had 2nos. Vada at the kiosk near the gates, where the amount displayed was rs. 17.00 for the 2 pieces. The vendor gave it on a flimsy tiny paper place with just a spoonful of sambar on it. I paid him ₹20.00 but the vendor is now reluctant to give the balance change. When asked he replied the additional amount was for how he served otherwise the 2 vada would be given in the customers hand., mockingly.
Are these people under the control of southern railway? Is southern railways officials empowered to...
Complaint comments  Read comments Complaint category Government Organizations

Southern Railway — first class issue in chengalpattu to chennai beach

 Suresh Murugaiyan on Sep 17, 2019
Hi sir,
Am suresh, am travelling from chengalpattu to guindy in first class compartment with proper first class ticket. But every day there is so seats available for who have having first class ticket, most of the people are travelling in first class without proper tickets, then what is the use of spending money in first class. Ticket checker are not checking those things. Are else attach more first class compartment in chengalpattu train. Kindly look into this....
Complaint comments  Read comments Complaint category Railways

Southern Railway — southern railway hospital toilets are unhygienic

 Gopinath Devaraj on Sep 15, 2019
Dad has came for treatment in chennai perambur railways hospital, while using toilets most of them are unhygienic and it will spread so many diseases.. Since it’s a famous hospital no tablets for patients at midnight and tell patients to collect the by morning.. If the hospitality goes likes this patient will not come for any treatment.. Photos attached for your reference...
Complaint comments  Read comments Complaint category Hospitals

Southern Railway — rac-1 ticket not given berth inspite of vacant berth availability

 cork on Sep 11, 2019
Dear sir,
I had travelled from chennai to sankarankovil in 3 tier ac in train no 12661 on[protected] along with my son pnr no [protected], my son's ticket was rac-1 in b5 coach seat 39. Though there were 03 berths vacant due to passengers not turning up, the concerned ttr refused to allot those berths to rac listed passengers on priority as per the railway rules. Instead he allotted those berths to subordinates of an mla who were possessing only open unreserved tickets. When asked for an explanation he told that he is allotting them by imposing fine for each ticket as per the rules. Kindly...
Complaint comments  Read comments Complaint category Railways

Southern Railway — railway official

 Siddharthan mk on Sep 10, 2019
I am siddharth and today (10/09/2019 tuesday). I approached palakkad junction railway station counter at about 7.48 pm in evening to take train to aluva. As it was an emergency journey as my relative got admitted with serious illness.
I took a queue in the physically challenged counter and as my turn appeared, the lady staff at the time (Around 8:04pm) withheld my ticket even after i gave money saying that the ticket she printed will be given only after we provide money in change. The need of providing a change was not written either in counter as a notice or near ticket counters. It costed...
Complaint comments  Read comments [1]Complaint category Employees

Southern Railway — tdr issue with southern railway

 rohitsmarty on Sep 9, 2019
Dear sir,

I have filed a tdr for the below mentioned details

Tdr date: 18-aug-2019 23:52:15
Transaction id: [protected]

Pnr no.: [protected]

Tdr filling reference no: [protected]

Train no: 22404 from new delhi to jhansi

Passenger: 2

Class: 2ac
Date of journey: 18.08.2019

Reason: train late more than three hours and passenger not travelled.
But now tdr status is saying regretted.

Actual timing: 23: 45 and train rescheduled from new delhi...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — train cancelled refund beyond 72 hrs - kerala flood

 Rafeekyaar on Sep 8, 2019
Dear sir
My train was cancelled for pnr [protected] from  boarding station due to natural calamity/heavy floods in kerala. Since we were not in a position to retrieve our tickets due to electricity down and non access to internet. Southern railway had already issued a statement through all leading news papers as railway have decided as a very special case to permit tdr's till sep 15th against normal rule of within 3 days from journey date.

Requesting you to please consider this as a special case and process my refund. I am contacting through irctc care and even send mails...
Complaint comments  Read comments Complaint category Railways

Southern Railway — running status

 S.TAMIL VANAN on Aug 30, 2019
The train number 40803 reaches walajabad by 5.18pm. It will stopped till 5.56 for giving crossing for 40956. At the same time 40956 reaches kanchipuram by 4.45pm. The unwanted stopping at walajabad of 40803. The station master planning to travel in this train 40803 after crossing of 40956. Work to service people's. Not to hurt the public. Time is precious for people's. Most of them travel from kanchipuram to other place....
Complaint comments  Read comments Complaint category Railways

Southern Railway — train running status

 S.TAMIL VANAN on Aug 27, 2019
The train number 40803 traveling time from tambaram to walajabad is 2 hrs. Four crossings for express train and Emu's. And this train stopped at SP Koil for gate opening. The train stopped at Katankulathur, SP koil, Palur, and Walajabad for crossing. I already complaint about this train so many times. What you think about towards kanchipuram trains. I put a complaint to ministry of railways. Worst running status if this train...
Complaint comments  Read comments Complaint category Railways

Southern Railway — absence of station master during train times

 Srivishal on Aug 26, 2019
I have been traveling on train between senchottai to tirunelveli passenger train for more than year. I will get the train on tirunelveli town for tirunelveli junction it's just next station and charge is only ten rupees. Everytime, while i'm going to junction i use railway mode but there's no station master to issue the passenger tickets. So i can't able to use the train because without proper tickets any time i can able to fined for without tickets. So now a day's i'm avoiding the train for this simple reason. He's not doing his job it will causes punishment in tirunelveli junction railway station...
Complaint comments  Read comments Complaint category Railways

Southern Railway — please help me

 Selvamani C on Aug 15, 2019
I am facing lot of problems due to my mobile number written in so many train toilets for sex chat and body massage and sex etc. I don't know who is written all are calling and disturbing me day and night please I request you please remove my numbers From Kerala trains, Tamil Nadia trains, karnataka trains and Andra trains toilets and in compartments....
Complaint comments  Read comments Complaint category Railways

Southern Railway — electrical hazard in railway station during rain

 Akash Aashu on Aug 15, 2019
Dear team,

Yesterday at park railway station (14th aug 2019, 10pm), the heavy rain water from the shelter top directly falls over the electric switch & plug boxes kept for mobile charging. Which is seriously dangerous one. Any short circuit can lead big accident. I do attached a photo for proof. Kindly take an action to avoid major injuries in future.

Regards,
Akash r...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — north region train chennai central to gummidipundi

 meiazhagan opto on Aug 8, 2019
Hello,
I am one of the public. Daily we are travelling gummdipundi to chennai central, very worst travel in this side after 18.00pm. Hardly will take to reach gummdipundi 2 1/2hours. There is so much of patients, house wife, child baby, very public will take the risk to travel.

Minimum travel to central to gummdipumdi hardly will take 1hr but daily so much of signel problem, xpress crossing, and not mainting gate keeper.

So please take a action to reduced the timing.
And we need fast every 1hrs....
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — please remove my numbers

 Selvamani C on Aug 6, 2019
Dear sir,
I am facing lot of problems due to my mobile number written in so many train toilets for sex chat and body massage and sex etc. I don't know who is written all are calling and disturbing me day and night please i request you please remove my numbers. I am sending photos for your reference please download the attachment.

Regards,
Selvamani...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — no light or fan working in subway passage

 Subramanian VK on Jul 24, 2019
Sir/mam
Greetings for the day
This is to inform you that subway passage no light for public. All wires are here and there and station master of meenambakkam railway station doesn't switch on fans even in hot summer. All college going students of jain college meenambakkam suffers.in rainy season water is logged in passage there are lots of leakage in walls. Daily in dark only public walks in sub way...
Complaint comments  Read comments Complaint category Railways

Southern Railway — mrts allotment to ladies

 Sampath5* on Jul 24, 2019
Recent past weeks in the rush hour railway operate most of trains to beach as ladies coach (First six compartment for ladies and last six compartment for general). It means railway assumed 50/50 male/female. Unfortunately your assumption is wrong. Only 33 percentage female and 67 percentage male are travelled. It is clear that all ladies coaches not occupied. 67 percentage male passengers travelled rest of six compartment likely goods train. Please do field verification. Suggestions. Female and male ratio as 4 : 8. It should be first 4 for ladies and last 8 for only gents or first and last two compartment...
Complaint comments  Read comments Complaint category Railways

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