Southern Railway Customer Care
Indian Railways
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COMPLAINTS

Southern Railway Customer Care

Indian Railways

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GM Secretariet, Head Quarters Office, Parktown
Chennai
Chennai District
Tamil Nadu
India

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503
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Southern Railway Complaints & Reviews

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Southern Railway — unreserved passenger at sleeper class in yercaud express

 Nithiya.id on Apr 23, 2018
Hi, i have travelled from erode to chennai central through yercaud express (22650) which started from erode yesterday and reached chennai today (04/23/2018).
Unreserved passengers got into our coach s4 from katpadi and started chatting among them loudly. They got down at tiruvallur. They didn't even bother sleeping passengers. This is happening often. After middle of night, no ticket checking is there which they take to their advantage.
If some ticket checking is there on every coach before train reaches tiruvallur, these circumstances could be avoided. Kindly help on this issue....
Complaint comments  Read comments Complaint category Railways

Southern Railway — too much delay in train schedule

 Venkatadri Naidu on Apr 20, 2018
Train no 12731 i travelled on 19 april 2018 from madanapalli to secunderabad.
The train is expected to reach at 7:30am but it is 3 hrs delay which caused lot of issue with my health.
Before night my wife was admitted in hospital in hyderabad am supposed to reach early which did not happen.
I have to cancel my daughter school.. Ext
Kindly help the public. There are many families travel in train. Too much delay has impact on our schedule and cost of our job.. Etc...
Complaint comments  Read comments Complaint category Railways

Southern Railway — unreserved passengers

 sweetdilu87 on Apr 19, 2018
Complaint about the unreserved passangers... I dont know how railway and ticket checkers allowing the unreserved passanger in reserved coaches like sleeper class and ac coaches while traveling different station with small amount and travelling in nearest station they entering in ac coach and ticket checker is also allowing them to travel this happens in calicut station the train name 16859 chennai egmore to manglore...
Complaint comments  Read comments Complaint category Government Organizations

Southern Railway — vendors nuisance in emu suburban local train

 Brindha Shanmugam on Apr 19, 2018
Dear sir
I am a regular traveller in emu suburban local train from gummidipundi (Gpd) to chennai central (Mas) at 4.50am train. Daily local vendors are keeping their luggage at entry and exit in ladies compartment which is very uncomfortable to get in to the train. If any passengers ask them to move, they are using abusive words and sometimes going to extreme level. I have tried to call helpline 138 as well as 182 but it is not connecting. I kindly request you to take strict actions against them....
Complaint comments  Read comments Complaint category Railways

Southern Railway — irctc online booking - refund issue : ticket in: [irctc #8682578]

 achar.vasudev on Apr 18, 2018
Hi

This is with to refund issue irctc tatkal online reservation, while booking there was no confirmation of booking seat on the irctc site that too Tatkal which we will have min time limits, while its transferring amount from bank its took so much time and there was no booking found on site, same time I even didn't get msg that was dedcted, so ticket has been rebooked for same, which after sometime i was see its duplicated, suddenly I cancelled one, I even raised ticket with irctc but no response till now, kindly help me resolving issue & help me to get refund.

Regards
Complaint comments  Read comments Complaint category Railways

Southern Railway — men also travel in first class ladies coach

 supriya gs on Apr 17, 2018
The coach near to first class which is meant for ladies, has both ladies and gents travelling on it. This coach is meant for ladies, but have never seen only ladies in this coach. I wanted to know whether it is meant only for ladies or both the gender. If it's for ladies then i request the board to take necessary action, since it's very scary in the night to travel alone in the compartment with men....
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — travel in sleeper class with general ticket

 Princebvm on Apr 11, 2018
Hi team,
I used to travel kerala to chennai regularly in sleeper class train no: 12696
But when the. Train reached kadpadi and arakkonam stations lot of people who get in to the train and they occupy our reserved seats. If we deny to allow them to sit then they try to abuse us and its ending up with a big fight. Neither the ttr nor the railway police not taking any necessary action on this. That makes our journey too miserable. Really this degrades the value of southern railway.
Please take some necessary action on this.

Thanks and regards
Prince varghese
Complaint comments  Read comments Complaint category Railways

Southern Railway — suggestion

 viswachennai on Apr 9, 2018
Dear sir,

Train 12635/12736 vaigai express between chennai and madurai running afternoon daily. Now the train not fully occupied. Because hot climate. No one choose the train. Also train running time also very long even double track completed between madurai to chennai. It started at egmore dep.01.40pm
Arrival at madurai is 09.20pm same day. Between trichy and madurai running very slow. So as i suggest to attach 2 or 3 sleeper coached in vaigai for 3 months trial basis depending on response. Because old people are not able to sit till madurai. They choose only sleeper coaches....
Complaint comments  Read comments Complaint category Railways

Southern Railway — missed android mobile phone

 Dinesh ran on Apr 3, 2018
Respected sir,
My name is s. Nambiarooran. I was came to got my train no 56821thirunelveli passenger at the time, my mobile phone was thefted at railway station enquiry center in trichy railway station. Time afternoon 2.00pm to 2.30pm. Mobile phone details
Model:moto e1
Imei number:[protected]-[protected]
Thefted mobile's phone number:[protected]
So, kindly i request you to find my mobile phone...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Southern Railway — pnr 4143273823 wrong allotment of berth

 bsha1955 on Apr 5, 2018
We senior citizens have allotted upper berths. It is not the first time.I presume that you have wantedly doing this. How can we got up in the upper berth. Do the needful for reallot the berth (middle or lower ) at early to enable for happy & comfortable journey.If only upper berth available, by informing us, we may arrange alternate arrangements. Why you are not showing available seats like bus bookings.
Being senor citizen how can we jump to upper berth. DO THE NEEDFUL FOR CHANGE OF BERTH TO LOWER OR MIDDLE....
Complaint comments  Read comments [2]Complaint category Railways

Southern Railway — not a complaint : but a compliment

 Aa1Bb2 on Apr 2, 2018
I went to mount road for some purchase in my car. And didn't have any idea on where to park my car. When i inquired about parking area nearby, i was directed to the railway parking lot at chinthadripet railway station. I parked my car for nearly 3 hours and i was charged rs.15/-. But when i started my car it actually suffered some starting troubles. The contractor and another worker went in search of a mechanic in their two-wheeler took the trouble to find one. They helped me to fix the issue in my car.
The parking charge that i paid was actually meager, but they did not consider it. They...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Southern Railway — unethical behaviour of staff at thrivanmiyur station ticket counter

 Pathetic indian on Mar 29, 2018
Half an hour before i came to thiruvanmiyur metro station to buy two tickets (One for me & another for my brother). There was a long queue & there was this women staff at ticket counter behaving rude & asking exact change from everyone. Even for 10rupees she is asking change while holding lot of coins infront of her desk. I asked two tickets & gave 50rupees, which she would give 40rs. Back. She has lot of 10rupees &20rupees notes (Almost a small bunch) but purposely asking change and holded the tickets. I then called my brother who was standing besides me & got the 10rs. & immediately gave to her....
Complaint comments  Read comments [1]Complaint category Public Transportation

Southern Railway — payment failure

 satheesjay on Mar 29, 2018
Dear Sir/Mam,
I have paid Rs.500 for online exam fee of rrb chennai, through yes bank debit card.This amount has been debited from my account but rrb has not received this amount.in rrb website this transaction is showing failure status.
I have paid on 24/03/2018, My Registration ID[protected],
1.Reference no 4141031542620181638030524. SBI Ref no CPF5967813.
2.Reference no 4141031542620181637031024. SBI Ref no CPF5971653.
Pls solve my problem as soon as possible.
Also i have complaint in RRB Helpdesk for this issue.and also complaint in yes bank....
Complaint comments  Read comments Complaint category Railways

Southern Railway — seat position and low ac cooling.

 Ramakrishnan Ragunathan on Mar 27, 2018
My pnr..[protected] date of journey 27.03.2018. Train no.12605. Journey fro m ms to tpj. Complaint no.1. Low ac cooling.
2. Our seats (3&4) were like rock. Had back pain by paying 520 rupees each to s. Rly.
3. Since the door is very close to the ac cabin entrance whenever a person comes in or goes out i get a blow on my shoulder or head.
Had and having (Yes texting from the train only) an irritating and uncomfortable journey....
Complaint comments  Read comments Complaint category Railways

Southern Railway — no basic facility and very poor catering in central station

 J Manecius Selvakumar on Mar 25, 2018
Chennai Central...so called busy junction...very sad to realize that no proper food stall except "Jan Ahaar". People are cornered to use only Jan Ahaar but the quality is very very very poor for the money values. In order to get their coffee sales, there is no tea served and most of previous food stalls closed and outside also no hotel due to metro construction. What an organised looting by a most believed public company. Registering this complaint in order to get some basic amenities improved in Chennai Central to at least the level of some local station around city....
Complaint comments  Read comments Complaint category Railways

Southern Railway — parking fees too much

 Lakshman Prince on Mar 25, 2018
The parking fees at secundrabad are too high. They are charged me n rs. 35 rs. Per 1 hr 40 mins. Is it fair event it includes sgst and cgst of 9%. Recently the gov has anounced that no parking fee for shopping malls and super markets e. T. C and also govt suggested that the owners are responsible for provinding parking for customers, ok thats fine but, even govt. Shouldnot provide free parking at railways or bustands than why other private shop owners should provide free parking is it fair?...
Complaint comments  Read comments Complaint category Railways

Southern Railway — pondicherry express train not reaching morning and evening @ correct time

 KANNAN INDIA on Mar 17, 2018
Today (17/03/18) pondicherry express reached at 9.10 am @ tambaram 10.20am @ egmore.

We are travelling from tindivanam to chennai daily for working in private
And government sectors through pondicherry express. Most of the working people around 1000 members up and down this train only. But train is reaching delayed in tambaram and egmore stations regularly in morning. Also evening delay of arrival in tindivanam station but regularly reaching in tindinvan @ 9.00 pm regularly instead of 8.10 pm.

Kindly regularizing the inordinate delays in train arrival as per...
Complaint comments  Read comments Complaint category Railways

Southern Railway — first class season ticket

 akanand03 on Mar 6, 2018
Dear team,

This is anand professional auditor who's travelling from ajj to mas on a daily basis. I'm having first class monthly season.

Since there is no fc compartments in any express trains or in super fast trains. What is the necessary of providing fc season.

Because as per ticket conditions we could not travel in reservation compartments atleast.

Hence, consider this as a compliant or suggestion kindly do the needful....
Complaint comments  Read comments Complaint category Railways

Southern Railway — ac not working

 Sanchus Derick on Mar 5, 2018
Hi,
My name is mr. Sanches derick, i'm travelling from cochin to trivandrum on 5th march 2018 on kerala express 12626 started @ 10:20 am from ernakulam, my seat no is b3 - 63, i feel poor service from ernakulam till.. I'm the only person in this compartment and seats are fully filled with waste clothes for washing and ac is not working properly from ernakulam onwards, this is how a passenger gets service from southern railway when i choose for 3ac as for my comfort travel.

Rgds,
Sanches derick...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — porter issues hiring more charge

 tamilprabhakaran on Mar 4, 2018
Sir
Iam prabhakaran i came from hyderabad to chennai in chennai express 4 march 2018 with my luggage in s13 coches. When i get out form train three poters having bad argument with me. They charge me 300 rupees to take my luggage. They form the gang and threatend me. This issues is for all passangers. If u call me i can show there face. I need my money. Please help me.[protected]...
Complaint comments  Read comments Complaint category Institutes

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