Southern Railway Customer Care
Indian Railways
Customer satisfaction rating: 1%
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COMPLAINTS

Southern Railway Customer Care

Indian Railways

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GM Secretariet, Head Quarters Office, Parktown
Chennai
Chennai District
Tamil Nadu
India

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Customer satisfaction rating
1%
Complaints
538
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Resolved
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Southern Railway Complaints & Reviews

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Southern Railway — regarding the service

 Semeon on Jul 20, 2018
While the tamabram to beach trains function properly I don't know y the [censored] did beach to tambaram trains come on proper regular intervals
I was waiting for a tambaram train and while waiting 4 beach trains crossed yet not even a single tambaram train came y do this happenen?
Just because u guys were put in a govt job doesn't mean that u can get salary without doing job perfectly I have faced this issue mANY TIMEs over years
Kick all the workers from beach station, the beach to tambaram trains are always slow in timings...
Complaint comments  Read comments Complaint category Employees

Southern Railway — tambaram sanatorium bike parking

 Arunkumarji on Jul 17, 2018
Bikes are not safe in the parking, if bikes are damaged and complained to the keeper offended me saying, why the photo was taken and asking not to use his bike parking, the way he responded was very bad, old man was drunken.
that old lady was using abusive words and cursing me.

that old lady is totally unfit to work, she lift the bike and make it fall on other bikes.

she often fights with the customer and every one there knew it....
Complaint comments  Read comments Complaint category Railways

Southern Railway — unacceptable delay- 12634 kanyakumari express

 Reddington on Jul 17, 2018
The scheduled arrival of Kanyakumari express is 5. 30. AM. But, today 17-7-18, it reaches tambaram, Chennai around 10 O’clock. This 4.30 hours delay is completely unacceptable and we have students to write exams, mothers to attend babies, elders to catch hospital appointments, youngsters to attend interviews and employees to report to work. Unless the delay is corrected from the next trip I will file a public welfare case against southern railway....
Complaint comments  Read comments [2]Complaint category Government Organizations

Southern Railway — failed transaction amount debited for rs.660 for ticket to tpj jn

 venkatbal on Jul 10, 2018
I have booked railway ticket to tpj jn, amount debited for Rs.660/- in my sb a/c b of SBI under irctc txn no.[protected] on 3.7.18 and the ticket bookings failed. kindly retransmit the amount and oblige.
I have booked 3 tickets to tpj jn from chennai egmore through online under irctc menu. the transaction at thes end showed the transaction failed whereas the amount was debited to the tune of Rs.660/-. kindly arrange to credit the amount as one weeks had lapsed.
venkatraman...
Complaint comments  Read comments Complaint category Public Transportation

Southern Railway — make a complaint on ttr

 Tanish M Rahuman on Jul 1, 2018
I have booked the ticket in online which was in wait list where it was confirmed afternoon bt some idiotic ttr dropped out ma two people from train that their ticket was not confirmed so they dropped the two of my old people...# on ttr
Bludy scoundrel dont u have sense
Train number 12083
Pnr [protected]
D3 67 nd 68 ticket tatkal tickets
I need an refund for it nd make an immediately action on the ttr nd make a complaint
I need an solution for it
Bull# government we have railway minister is an waste person to care all those...
Complaint comments  Read comments [1]Complaint category Government Organizations

Southern Railway — non credit of pension

 krishnaswamy sankaran on Jul 1, 2018
Pension for the months of may and june not credited. My ppo number is [protected]. My sb a/c number is [protected] of central bank of india t nagar branch chennai. Repeated request to this effect has not yielded any use. I was working in southern railways and gave voluntary retirement in february 2018 and was regularly drawing pension through the above mentioned account...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — I'm complain, about ttr 138 and 182 helpline

 saraunder on Jun 28, 2018
My journey date: 27-6-18, pnr:[protected], coach d1-32, (2s). The opposite seat number 31 person claimed to sleep side upper, i denied because this coach is purely sitting i talk with him but he is not obey with my words and he has been taken my luggage without my permission and put it into down, occupied the side upper berth. This has been frequently complaint it in helpline but all my efforts are totally wasted because they are not responded to me, and ttr i cannot find in the train......
Complaint comments  Read comments Complaint category Education

Southern Railway — very very poor service in sirkali railway station

 K.Mohan BJP on Jun 25, 2018
இன்று காலை (25.06.2018) சென்னை செல்ல 12.30 சோழன் எக்ஸ்பிரஷ்க்கு டிக்கட் எடுக்க சீர்காழி ரயில்வே ஸ்டேசனிலிருந்து நீண்ட கியூ, ஆனால் பிரிண்டர் ரிப்பேர் என்று டிக்கட் கொடுக்கவில்லை. மணி 12.30 ஆகிவிட்டது, பிரிண்டர் ரிப்பேர் பரவாயில்லை ஆனால்...
Complaint comments  Read comments [3]Complaint category Railways

Southern Railway — foot over bridge for related platforms

 skumar1479 on Jun 19, 2018
We are a group of 50 people travelling daily from whitefield station to baiyappanahalli,
The foot over bridge for passengers in whitefield railway station is designed unscientifically it will not connect to any of the railway station platforms, it seems its made to connect the kadugodi bus stand and kadugodi road, whereas the distance from the foot over ridge exit to the main entrance of railway station is around 1 km, its not serving the purpose to help the passengers to reach to the railway station entrance or concern platforms, we see every day people jumping the railway compound and...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — non refund for tatkal waiting list counter ticket

 swarnanabu on Jun 18, 2018
Sir i booked tatkal waiting list railway counter at triupadripuliyur railway station vide pnr no - [protected], train no - 12515 for journey from premubur to guwahati... Which was not done due to tlwl.. Now i went to counter for submitting the ticket and for refund... Which was refused by booking clk and abusing me with bad languages... Requesting you sir to look into the matter and do the needful as early as possible...
Complaint comments  Read comments Complaint category Railways

Southern Railway — regarding toilet charge

 kumarmech19 on Jun 18, 2018
I have visited central railway station chennai on 16/06/2018 saturday around 3 p. M.

Toilet location: central railway station (Near by thiruvalluvar boarding junction area)

In-charge lady didn't allow my wife for toilet urinating with two rupees, in-charge lady asked 5 rupees for urinating, but 2 rs only mentioned in the front name board. Finally she was allowed my wife after fought with them.

This is very unfair and this happened multiple times for me in the same place.

Please respond promptly and take the necessary action.
Complaint comments  Read comments Complaint category Other

Southern Railway — refund of partially cancelled train ticket charges

 strust73 on Jun 15, 2018
Reservation in train no.16724 for travel by two persons ex tirunelveli to chennai egmore on 12.7.2018 in sleeper berth, vide pnr no.[protected],
Was made on 11.6.2018 by transferring a sum of rs.710/- from my sbi account. But subsequently it was partially cancelled on behalf of one person (Age 29 - cnf/s8/46/lb) on the same day but refund of rs.120/- has not yet been made. Kindly help me to get the refund duly credited to my account....
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — 40801 kancheepuram fast train not came on friday i. e. on working day

 ksundar on Jun 15, 2018
Govt. Of india announced holiday on saturday due to ramzan festival. But the train no. 40801, has not came on friday.
Lot of peoples going to kancheepuram in that train only on working days. Due to cancellation, we are facing much difficulties to reach our office in time.
Further the govt. Changed the holiday on 16.06.2018, the why the southern railway has not functioned tat 40801 kanchipuram fast train on 15.06.2018...
Complaint comments  Read comments Complaint category Railways

Southern Railway — unauthorised travel of eunuchs in chennai suburban and forcing money

 amalnat on Jun 14, 2018
Many eunuchs boarded suburban train between pallavaram and guindy on 13/062018 and force passengers to give money. They even started taking purses from pockets and touching private parts of young boys.in the process of taking the purse the suburban ticket kept got slipped in the train itself. On disembarking the train at guindy station tte asked for the ticket and fined rs.250/- without issuing any receipt. Whose fault it is?. An innocent was disturbed by unauthorised travel of eunuchs due to non availability of rpf in stations and in train. Also tte could have given the receipt instead taken the...
Complaint comments  Read comments Complaint category Government Organizations

Southern Railway — train number - 66019- bqi (bommidi) to (sa salem) running delayed regularly due to officials worst duty

 Naveenkumar321 on Jun 12, 2018
Dear officials,

Train number - 66019- bqi (Bommidi) to (Sa salem) running delayed regularly due to officials worst duty. Due to this passengers, private employees, students are mostly affecting..

We need to reschedule this train earlier arrive at bqi bommidi 9.00am to sa salem within 10.00am.

For the better quality of service to the public we are requesting you to run this train on time or reschedule required for earlier travelling.....
Complaint comments  Read comments Complaint category Railways

Southern Railway — refund failure

 Ammuardra on Jun 10, 2018
Dear sir,
I have done a booking on 27th may 2018 through online mood. Money has been deducted from my bank account but the ticket was not booked. The next day they showed that the money will be refunded back to my account within 3-4 days. Now it has been 15 days and nothing is refunded. My transaction id: [protected] and also i have cancelled a ticket on 25th
May 2018 with pnr no. [protected] and transaction id : [protected] and i have got the message that amount 550 will be credited and it has been 17 days till now. Theirs no refund from railways till now. I request you...
Complaint comments  Read comments Complaint category Railways

Southern Railway — tatkal ticket booking poor service

 SenthilJanahan on Jun 3, 2018
I wanted to book a tatkal ticket in the ticket counter to travel from madurai to chennai at sholavandan railway station on 03.06.2018 in the morning we were in the queue from 9.00 am itself. By 11.00 am, when the tatkal time begins mr. Shanmugam who was sitting in the counter in duty reacted so lazily to book the ticket and he was not typing with the minimum speed and ended in booking ticket for the first form itself to a premium talkal which cost higher than the normal tatlkal ticket. So i didn’t go with that.
He was involved in booking tickets for his relatives than the passengers waiting...
Complaint comments  Read comments [2]Complaint category Government Organizations

Southern Railway — on additional charge collected by the while getting down the train

 k4kerala on Jun 2, 2018
Respected sir,
My pnr no. [protected], train no.16188, tcr to tpj, doj: 25/05/2018.
I am from kerala travelling with wife and 4 children in ha1, 2nd ac to trichy for attending aiims entrance exam at trichy. The train was 1 hr late and we were sleepless till 01.00 am waiting for train at trichur station. Being tired, and also not familiar with outside kerala, and being in closed ac coach, we have noticed the board only when the train have just moved from trichy station. Soon the tte came and asked the ticket. We told as the train started moving, we shall get down at next station. He...
Complaint comments  Read comments [1]Complaint category Insurance

Southern Railway — priorities regarding the tickets given to ttr's relatives

 Subha253 on Jun 2, 2018
Am currently traveling in train no. 12605 (Pallavan express). A group of people consisting of two women, two men and a small girl, boarded the train. Their tickets are not confirmed and hence they r still in waiting list. When some passengers enquired, they said that there is someone they know who will be the ttr today. Likewise, he came, they exchanged smiles and started talking huskily. A seat was empty, where that supposed to be present person, didn't come. He eyed her that seat and went. Likewise he did for all her family members. Is this how a government official should work?? Giving priorities...
Complaint comments  Read comments [1]Complaint category Railways

Southern Railway — money debited twice but ticket not confirmed

 Ravi Rajappan on May 31, 2018
I have booked ticket for 1st ac for travel on 4/06/2018 from tiruppur to chennai vide transaction id [protected] & [protected] on 31st may
The amount debited was rs 1146.8 and another 1146.80
Even though the ticket was available and money debited the ticket is not booked.
Why my ticket is not booked even though the money is debited twice.
Its not my mistake
Now i am getting messages that refund will be done for 1135 in each transactions.
We have spent time for booking these tickets end result is negative.
Also why i should get lesser amount...
Complaint comments  Read comments Complaint category Business & Finances

Recently Discussed

3 days ago
Southern Railway
make a complaint on ttr
3 days ago
Southern Railway
unacceptable delay- 12634 kanyakumari express
12 days ago
Southern Railway
failed transaction amount debited for rs.660 for ticket to tpj jn
12 days ago
Southern Railway
foot over bridge for related platforms
16 days ago
Southern Railway
very very poor service in sirkali railway station

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