Dear Sir / Madam,
India is moving towards complete automation and computerisation. Railways is the first biggest organisation implemented centralised reservation system. When this is running a good way, why the modification in the ticket is with huge hassles. I have reserved a ticket for my family from Nagercoil(NCJ) to Chennai Egmore (MS). Due to unavoidable circumstances, I could not travel in the train. Hence I request my uncle to travel accompanying my new born (2 months old) baby, my wife and mother-in law. I have enquired the same in ICF reservation counter after 30 min long queue. The counter person asked me to visit Annanagar Reservation counter for the name and age change. Again there, after a 30 min queue the counter person asked me to visit Chennai central reservation supervisor or the Assistant Commercial Manager. There the reservation supervisor rejected my application stating that, my reservation is not two way (MS->NCJ and NCJ->MS). Hence he asked me to visit Nagercoil station for the name change. Just imagine, for a name change do I have travel such a long distance? I have sent my uncle to get the name changed at Nagercoil station. There the reservation supervisor rejected my application since, my father name is not in the ration card. My father and me hold a seperate ration card. I have given my driving licence as proof of relationship. But still my application rejected. Due to this I lost one 3rd AC ticket amount from NCJ to MS and also with lots of hassles.
I request you to stop this type of customer handling and make the process hassle free.
Regards
Gopakumar P Was this information helpful? | 
iam working in a software company and faluknuma train wich is coming at 8.18am is late very often, due to that we are unable to reach to the office with in time.the Right time to departure at hitech city railway ststion is at 8.55 am but unfortunatelt the train is reaching to the station after 9am .
it is the problem to all the employees .
Request you to resolve the problem and do the needful.we will be grateful if the train reached by 8.55am everyday to the hitechcity railwaystation.
Thanks,
Sundar