[Resolved]  Spice Jet Airlines — Customer Care center - Very BAD

I have 2 OLD passengers who have to travel from Mumbai to Chennai immediately after an International travel (from Boston to Mumbai). International travel allows 46 kgs per person, so I wanted to confirm the baggage allowances in your aircraft.



I called up your Customer Care center(Reservations) NOv 2008 around (7:45 AM EST) and asked them for SpiceJet Luggage restrictions. I was told I can take along ‘n’ number of baggage’s (weird!!! I confirmed with the customer care person ‘n’ number of times) each not to exceed ‘20’ kgs and I should report at the earliest for check-in. I did not have an Indian credit card, so I asked my brother to book the travel for me.



Later when I called up your customer care center again to reconfirm, I was told only 20 kgs per person is allowed and there was some kind of MISCOMMUNICATION that has happened.



I could have easily gone ahead and booked with Jet Airways, more reliable, where they allow international baggages. Instead, I am now asked to pay SpiceJet an excess of Rs. 80 per kg. I am disappointed with your customer care team and am trapped in this situation where I have to pay an excess of Rs.3200 (for the excess 40 kg).


And also because of their luggage size restrictions, i am helpless. International Passengers DO NOT TRUST SPICEJET