[Resolved]  Spice Jet Airlines — Spice Jet - Fraud & Cheaters of the Highest Quality.

I only wish I had read this comment before I booked on Spicejet. I shall never again fly Spicejet. They are so customer unfriendly that it isn't funny. My wife and I completely agree that Spicejet is the worst possible airline imaginable. Let me tell you about our nightmare.

We had booked on SG528 from Bangalore to Kolkata on 1 May 2009. While booking on the Net there was an option to pay for our breakfast in advance and we chose this option requesting for one veg and one non-veg sandwich.

We assumed the sandwiches would come shortly after take off. The flight took off and after a little while I realised that the air hostesses had passed us by without bothering to serve us the sandwiches we had ordered and paid for. When my wife called her the air hostess coolly told us that all the sandwiches were sold. There was just one veg sandwich left and even that had been sold to some other passenger. My wife pointed out that we had already paid for the breakfast and that one veg sandwich should be served to her. Having extracted this we then asked the airhostess for the nonveg sandwich. She said they were out of nonveg sandwiches. We asked her how they could be "out of " nonveg sandwiches when the passengers who had paid for them had not yet been served. She had no answer to this. We then asked her to give us in writing that they had not been able to serve us the nonveg sandwich for which we had paid in advance. She said she would not give this in writing. We cried ourselves hoarse but to no avail. A little while later she brought a gentleman who we learnt was the First Officer. This gentleman turned out to be no better. He would not give us in writing that Spicejet had not carried enough sandwiches to serve even the passengers who had already paid for them. Seeing that we would have no proof in case we complained about this my wife decided to record the conversation with the First Officer and the air hostess. The First Officer showed his true Spicejet colours and said that the police would meet us at Kolkata airport.

Shock of shocks the police did meet us at the airport and in a Kafkaesque scene we were made to listen to the European Captain lecturing us on how we should not have disrupted the flight and that it was a serious matter.. No apologies whatsoever for their mistake of not serving the passengers who had paid first. Not a word about why the airhostess could not give us in writing that they were not able to serve us the breakfast which we had paid for.

This is the last time we are flying Spicejet.

SPICE JET PLANE MAY BE GOOD BUT ITS POLICY AND AGENTS ARE BIG CROOK. I have been cheated by spice jet stating late. There was other 9 passengers who faced the same problem. This happen on 5th december 2010 flight from kathmandu to delhi. I asked spice jet agent if our ticket is sold or we are not registered, they deny to show the board list too and advised us to claim re-fund where we bought ticket. but to my surprise when we claim in office at zenith travel they politely reject to refund whole amount including taxes. This company have website but do not have contact address, phone, email. http://www.zenithtravels.biz/contactus.php So all I want to tell people to be careful of this kind of trouble.
Zenith Travels (P) Ltd
Yo-Yakkha Travels & tours (P) Ltd
Zenith Holidays
Zenith Progressive (P) Ltd

Non receipt of refund

I have cancelled air ticket PNR No. U6QJQC from Guwahatin to Delhi on 02 Jun 2016 but refund has not been credited in my account