Spice Jet Airlines — Not allowed to board flight

I am really surprised to see how these people treat their customers.

Just to provide few details regarding the incidence:

1) reached airport 8:00 a.m
2) Bought UDF tickets at 8:17 a.m
3) Entered airport immediately
4) Reschedule the tickets at 8:44 a.m even before the schedule flight could take off

As I have paid the bill through my card and still got the receipt with me.

There were no spice jet employees asking us to enter the airport premises at 8:00 a.m.

We had one spice jet employee on the Boarding counter telling us two different things at different time and just wasting our time. First he said that our Baggage cannot be checked him. For this we told him that we are ready to receive the Baggage by the evening flight also, if possible. Then he called some one and discussed with him for 3-4 mins. Then finally he told us that we both cannot check in. I told him that I have a connecting flight to Varanasi from Spice jet at 2:30 p.m so if only one could travel and the other will reschedule the flight for evening then he again called discussed and then told us that both o[censored]s cannot travel at any cost.

This all drama got over at 8:27-8:28 a.m.

We have had no other option left except to look out for other earliest flight. Then we went to Spice jet Booking Counter and asked her for other possible solution. she asked us to reschedule the flight for evening-Delhi and next day-Varanasi. We asked her if we could cancel the flight and get our money back but she refused saying that money cannot be refunded. Then we had no other option left except to reschedule the flight for Delhi in evening and Varanasi-next day.

We got our tickets reschedule at 8:44 a.m. i have the receipt showing exact time.

They had over booked the flight and gave our seat to some one else that is the only reason they did not allow us to board the flight.

i asked them to refund the money we have spent extra is rescheduling the flight or give equivalent amount of coupons which can be redeemed in some time but they refused.

I was going to join my family for my engagement that day.

Bad start for such a important day in my life.