[Resolved]  Spice Jet Airlines — Full refund not given

I booked a spice jet ticket for my wife on spicjet flight SG104 dated 13 June 2009 from Ahmedabad to Delhi (Booking reference number S6B1CN). I later changed the flight to 12 June 2009 (same flight number) and paid Rs. 750 as the rescheduling fee. On 11th June I was informed that SG104 for 12 June has been cancelled. I called the airline and they told me that they will issue full refund of the ticket cost but not the rescheduling charge. I argued with the person attending the call that since the flight is being cancelled by the airline, they have no moral or technical basis of retaining the rescheduling fees and should refund that amount as well. The person then conferred with her senior and assured me that full refund including the rescheduling fees will be sent to my credit card.

When I checked my credit card statement I notice that they have refunded only the ticket cost and have against their word and assurance retained the rescheduling fees. This is morally wrong and unethical and I request the consumer complaint forum to take this up with the airline.

Many thanks.