Spice Jet Airlines — lack of information

Spice Jet Airlines — lack of information

R Rini Tochhawng from Lunglei, Mizoram

I was booked for a Spicejet flight between Cochin and Delhi on 2nd June, 2009 supposed to leave at 11.30 am. When I reached the airport at 10, i was informed the flight had left at 9.30 that morning. There were some 20 people stranded. The staff insisted we had been informed through sms, which none of the stranded passengers had received. The company failed to take responsibility for this inefficiency and lack of customer care. Was this information helpful? No (0) Yes (0)

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Comments

Subhankar Sharma

from Delhi, Delhi

But I have received everytime I have booked Spice Jet.

Swati

from Ponnampet, Karnataka

I agree with this complaint.Spice jet has failed miserably( and may intentionally) in communicating ot the passengers!! We reached the airport at 6:15 for a flight which was to take off at 7:40. If all check-in s have stopped by 7:10 ( so atrict as per their 'manager' there'), atleat an announcement can be made by them so that passngers who are already at the airport go and check-in rather than not being allowed to board the flight for being '5' minutes late!!
I recommend people to NEVER use Spicejet!!!
Low cost airline like spice jet can only be :CHEAP: Although I had heard about their cheap gimmicks, its sad that we had to experience to know the truth.So all those whoi do not agree with us, ALL the BEST guys--You can learn on ur own experience!!!

ak85

from Mumbai, Maharashtra

i had to board my flight from delhi to goa on 30th of june 2010, departure time 10:40am.i had checked iin my luggage and was waiting at the gate.at 10:25 am when i asked the officials they told me that the flight has already departed.spice jet did not even bother to make any announcements regarding the flights.i ultimately had to return from the airport since they paid no attention to my complaints.the only solution to all problems seems media now.unless you get media coverage on a problem no one bothers listening..