Spice Jet Airlines — Third time bad experience

Spice Jet Airlines — Third time bad experience

P Parul Agarwal

This is the third time I have had a bad experience with Spice Jet airlines and I have sworn never to fly with then again, nor would I let any of my near and dear ones do that. Following are my experiences: 1. Flight from Delhi to Pune: On reaching the airport I was told that the flight was pre-poned by 1 hour and had already left. I had received no notification about the same. 2. Flight from Delhi to Mumbai- The flight was clubeed with the next flight to Mumbai ( no explanations given) and was hence delayed by 2-3 hours. 3. Latest experience- 2 days back- Flight from Delhi to Ahmedabad- was cancelled. SMS was sent 7 hours before the departure. No explanation was given. I would request everyone reading this to please avoid flying with Spice Jet as they are extremely unreliable and unproffessional. Was this information helpful? No (0) Yes (0)

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Comments

DGM

Agree! Spicejet guys don't have a clue as to what is customer service!

I made a date change for one sector. Was charged for 2 sectors. Also, was additionally charged for 2 additional meals! That is for 4 meals on 2 flights. Was told that some "seniors" in customer service dept will call me back. Hasn't happened yet.
My PNR : N29SCF.

Made a request for cancellation for one passenger (from PNR Q1Q7BC). The name was removed to another PNR. But, no information of the new PNR - neither by email nor by SMS. Over 2 weeks! On calling Spicejet, they refused to give me the new PNR on phone. Said they've sent email and SMS. So, now I have no new PNR, and cannot cancel the booking. So I lose the money paid to them! Great!!!

D G MAHTANI