[Resolved]  Spice Jet Airlines — non cancellation of tickets

Dear Sir/Madam,
I am a serving IAF Officer presently posted at Air Force Administrative College, Coimbatore (Tamilnadu). I had booked a Round trip from Coimbatore to Delhi for self and my daughter Ms Apoorva Yadav for travel on 19 Sep 09 and 04 Oct 09 respectively by Spicejet Airlines vide PNR No. R1M9CR. Due to my domestic constraints, I realised that I will not be able to perform the journey as per my earlier plan, hence I telephonically contacted the Airline staff for cancellation of the ticket wherein I was informed that the ticket cannot be cancelled as it has been booked under Promo scheme for Defence Personnel and that the matter is beyond their purview and I was advised to contact [protected]@spicejetcom. When I contacted the Customer care service as advised , they confirmed the above said views of the airline staff. On subsequent Enquiry on the rationale of my losing out the complete booking amount of Rs 13173/- without availing any of the airlines facility. I was given a reply that Cancellations/Preponement/Postponement can be done if I approach them atleast 2 hours before scheduled departure. Accordingly, when I contacted them at the given number([protected]) at 0815 A.M. on 19 Sep 2009 Two hours before Departure. I was told that THE TICKET CANNOT BE CANCELLED. Under the circumstances I stand to lose the complete booking amount of Rs. 13173/- I would like to give you the fare details-Basic fare-3998 and7198,-1x defence personnel-7597, Domestic trvinsure-258,PSF-916, Fuel charges-8000 and Airport Fee-400. And I lose RS 13173/- without seeing even the hind sight of aircraft? May I request you do something about this seemingly UNFAIR situation which is violative of the BASIC PRINCIPLES OF NATURAL JUSTICE. My contact number is [protected]