[Resolved]  Spice Jet Airlines — Refund of money of Cancelled flight

I had booked a ticket on SpiceJet airline, Spicejet SG-216 dated 2 Jan 10 which was to depart at 1830 hrs from Bangalore to Delhi. However, due to fog the flight was cancelled. The next day i cancelled the ticket and was promised a full refund within a few days. The date that day was 3rd Jan 10.

On 10th, i still had'nt received my money and i called up SpiceJet customer care who i must say are very well trained to do nothing. What was done on 10th was that they had just started the reversal process after my call to them. So i lost out on a week, from 3-10th wherein Spice had done nothing. On 10th I was told it would take a week.

On 18th i called up again cause well, no surprises, the money had not yet been credited to my account. Again i was promised that the same will be credited in 2 days. On 20th, ie today, i again had to make the call just because I still have not yet received my refund.

Talking to Spice Jet Customer Care is of no use to me, so i have given up on your very competent staff.
It seems to me that Spice is only good in making up excuses to delay the refund of the money. I have probably spent a lot just to recover this money. Who is going to pay me for the money i have spent and the time spent on trying to get back my money ?

I dont know who i should contact for the refund, my last resort being the papers which is probably the only medium which will get your attention.

Normally i should expect a call/ a reply from Spice regarding this mail, but now knowing your organisation i dont expect anything. Just make sure that i receive my refund. Lest to say, this is one passenger who wont be flying with SPICE again.

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Regards,
Samuel Kumar
+91 [protected]