My sister and family were supposed to travel today (feb 14th ) from b’lore to Mumbai on spicejet. The flight timing was indicated as 7:05PM during ticket booking. We arrived at the airport at 6:15PM by when we received an SMS & call indicating that the flight was delayed by 40 mins. On reaching the check-in counter at 7:10 PM (after standing in a long queue, with only 1 spicejet counter operational), an arrogant lady by name ‘SHWETA’ who called herself as ‘MANAGER’, flatly refused to give the boarding pass saying the documents had already been sent and the flight door was closed!!!!! ( In the entire history of our air travel for so many years, we have never heard of a flight getting ready for take-off prior to 20 minutes of the said time)!!!!
She was not willing to hear anything from my sister/BIL who has a small child and many commitments after reaching Mumbai. It was flatly told that they could avail the next day’s flight at 10AM or take the refund (which only included a petty tax amount) – just because they could not reach the counter 30 minutes prior to the take-off!!! Talk of punctuality of an airline, which is renowned for keeping passengers stranded for hours together!!!!!
We got to know from some insiders at the airport that there is always a lot of overbooking done by Spicejet and they give tickets on first come first serve basis and then play these cheap tricks to customers who have to suffer inspite of booking tickets 4 weeks in advance!!
When we went to the spicejet counter on the airport, the person sitting there bluntly told us that there is nothing he can do and whatever we want to convey, we can put up on the ‘internet’!! so much for customer care!!! Wonder where the days of ‘customer is king’ are gone.Leave alone god, please treat us as human atleast!!! The only thing we fell short of was falling at their feet—they are the leat interested!!!
When we were standing at the counter hoping that this person will atleast help us in some way, there was another person who came to ask for a ticket . although there were only 8 minutes for the flight to take off, this person was issued a ticket at the counter!! In fact there was a spice jet personnel , who came hurriedly at the counter asking whether that arrangement of 1 seat was done !!!!!
We wonder where the strict rule of ’30 minutes’ was at this time. Wonder where the ethics, customer concerns are for this airline or is it that “LOW AIR FARE” with “CHEAPNESS AT ITS BEST” is all they cater to!!!
I would suggest people to avoid this airline at all costs!!! Better pay a little more and travel peacefully than succumbing to the cheap gimmicks of what a cheap airline can do at its best!!!
Was this information helpful?
Post your Comment