I am a frequent treveller on spicejet and have been recommendind the airline to all my friends and relatives.But the incident today morning has left me bewildered.My parents senior citizens were supposeed to travel under pnr no U1YMBC today from kol to jaipur.I had got the tickets issued from credit card issued by standard chartered and had given them a signed xerox copy as per your rules and regulations....when they reached the airport for check in they were asked to produce the original credit card on the grounds that the the transaction has been blocked as it is a fraudulent transaction and they cant board the flight till they produced the original credit card.On veryfying from standard chartered bank it was found that the transaction has been cleared and you have already collected the payment on 20th of march.It is nowhere in the rules that the passenger has to carry the original card and they were unnecessarily harrassed for 40minutes.....they were forced to buy fresh tickets and board the flight...luckily they were carrying money so they could do it otherwise they would have been denied boarding........in fact the people behind the counters were rude so as to blame them for fraud....and said that they would reverse the transaction on the card if it was not a fraud but my parents could not board the flight till they bought fresh tickets.Now they have landed in jaipur and proceeded towards our native village without sufficient money as the money they were carrying was used up to buy fresh tickets.....god forbid if they fall into any trouble because of lack of funds in rajasthan spicejet airline would be solely held responsible for it.It is a matter of deep regret that spicejet harrassed my parents immaterial of their being senior citizens.....we look forward to taking up the matter with the concerned legal authorities....
Vikram harlalka
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