[Resolved]  Spice Jet Airlines — Problem in payment by credit card

This is a complaint regarding a problem in booking tickets using credit card. I tried booking 3 return tickets (Delhi-Hyderabad) yesterday for 5-9 this July through the internet. I went through the whole process, but at the payment section using my Mastercard, it takes me to a secure part asking to fill out some information like my card 3 digit number and then my birthday. I tried several times and entered the information correctly, but the system does not verify my card. I have already used this card many times with no problem at all and the expiration date is in 2012. When I decided to redo the whole thing once more, during the process, I noticed that those plane seats that I had selected were still being shown as selected meaning that the system might have actually debited my card, so I stopped the booking and have so far sent two emails to Spicejet Customer Relations to check the issue, but I'm afraid I haven't yet received any reply from them. So, I decided to make a complaint about the whole thing and would very much like to know about the status of my booking.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Please check your Bank account and your account balance immediately.

Something is seriously wring with their internet booking. I had tried to book tickets and a similar situation happened with me, where I was told that my card had declined. Knowing that that should not be the case I checked with my bank i was immediately told that I had been charged for the ticket.

I am currently fighting to get my money back which spice says they have no deducted in-spite of my statement of accounts clearly showing the transaction and a valid transaction ID also.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SpiceJet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    3431
    Pending
    0
    Resolved
    410
    SpiceJet Phone
    +91 965 400 3333
    +91 987 180 3333
    SpiceJet Address
    Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
    View all SpiceJet contact information