[Resolved] Spice Jet Airlines — Problem in payment by credit card | |
This is a complaint regarding a problem in booking tickets using credit card. I tried booking 3 return tickets (Delhi-Hyderabad) yesterday for 5-9 this July through the internet. I went through the whole process, but at the payment section using my Mastercard, it takes me to a secure part asking to fill out some information like my card 3 digit number and then my birthday. I tried several times and entered the information correctly, but the system does not verify my card. I have already used this card many times with no problem at all and the expiration date is in 2012. When I decided to redo the whole thing once more, during the process, I noticed that those plane seats that I had selected were still being shown as selected meaning that the system might have actually debited my card, so I stopped the booking and have so far sent two emails to Spicejet Customer Relations to check the issue, but I'm afraid I haven't yet received any reply from them. So, I decided to make a complaint about the whole thing and would very much like to know about the status of my booking. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
12%
Complaints
3431
Pending
0
Resolved
410
View all 3431 SpiceJet reviews & complaints
+91 965 400 3333
+91 987 180 3333
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
View all SpiceJet contact information
Something is seriously wring with their internet booking. I had tried to book tickets and a similar situation happened with me, where I was told that my card had declined. Knowing that that should not be the case I checked with my bank i was immediately told that I had been charged for the ticket.
I am currently fighting to get my money back which spice says they have no deducted in-spite of my statement of accounts clearly showing the transaction and a valid transaction ID also.