[Resolved]  Spice Jet Airlines — Refund Process

Hi,

I have booked a flight from Delhi To Mumbai on[protected], departure timings: 15:10 and the PNR of which is "D3CHAH"

i was late to reach airport due to road traffic occurred, whatever, i went to the Spicejet customer support windows at Domestic Airport (Delhi), so that i could get the refund after deduction.

But when i went down on the airport they answered me that i won't be getting any discount since i have approach the windows by the flight left for Mumbai. Instead i should be ask for refund before 2 hours of departure.

I have a simple query, if i want to cancel a ticket i could do the same way i have book the flight, so it doesn't require for me to go on the Customer Windows of Spice Jet at the Airport. Also i want to understand if i have not boarded on the flight for Mumbai, still the tax which i have paid is not refunded to me.

Please tell me know or the people of my kind have the similar experience, or a action which could set up a protocol for better customer flight experience.

Deepak Jadhav
+91 [protected]