[Resolved]  Spice Jet Airlines — Cheating and stubborn ground staff

To whomever it may concern,

Recently i had a flight booked for my mother boarding at Kolkata,
Airline PNR- Z7SVCF
Flight number -SG521
Departure Time - Jan. 9, 2011 10:40 Hrs
She arrived at the Spice Jet check in point at the terminal at around 10.05 HRS. She was told by the ground crew to go in for security clearance and they did not enter the check in time then. When she returned a bit lost as there is no separate counter for Spice Jet inside the terminus, they put the check in time as 10.19 and made her no show. She requested her to be accommodated in next flight but despite availability she was denied accommodation.

Few Points that i would like to raise here..
1)Ground staff had a point that she has arrived late but was it not possible to expedite and send a staff if need be to expedite the check in considering that she was alone.
2) I called customer support [protected] to see if she can be accommodated on subsequent flights by taking some penalty charges but i was suggested to pay amount 18000 and change which in effect is as good as purchasing a new ticket. I also mentioned that she is not a frequent traveler. They registered complain(complain number - 88203) Had it been a frequent flier, one would have got the security clearance on priority even by arriving 30 minutes before flight.
3)Customer relation called me and said it is not possible to accommodate on another flight. What is very astonishing and sad that despite mentioning that Kolkata was a stopover and not hometown for my mother they refused the request. If i would have called a day before and requested for changing the flight,it would have been agreed to. So why not this way.
I understand that she was delayed due to traffic and cab driver, but even ground crew were surprisingly very stubborn.

On general people have to check in atleast 45 minutes before flight but it used to be 30 minutes. But in some cases as it happens here,she was travelling alone and not a senior citizen but i did mention to the customer support that she is in a unfamiliar place and not a frequent traveler, was it not possible to accommodate one seat when you have seats available .
I have tried to emphasize on inconvenience and inflexibility and stubborn nature of the whole process here. I had a feedback regarding the Spice Jet that the experience has not been very good for some travelers,but somehow i reluctantly chose this one time. I think it very much proves those feedback as very true in nature.