[Resolved]  Spice Jet Airlines — delayed in departure but assured for the arrival before connecting flight

I have booked ticket on make my trip ,its connecting flight but both flights are of different AIRLINES.My first flight was SPICE JET from Guwahati to Kolkata (14:30 PM Departure Schedule) and my Second flight was INDIGO from Kolkata to Hyderabad on the same day(16:50 PM Departure schedule).Due some reason my first flight got delayed 1 hr to its actual departure time and it reached kolkata 1 Hr delay to its actual arrival time due to which my second flight got missed . I have continously checking with Spice Jet for the actual time of arrival in kolkata and they assured me that i reach kolkata before my second flight departure i.e 16:00 Hrs.

When i asked for refund to both Airlines they refused to talk and they asked me to contact my travel agent Make My Trip for Refund Process .Now when i am calling in Make My trip they are not providing refund as they are saying it does'nt come under us ,its totally depended on Airlines but airlines are saying to contact Travel agent.

I am chasing Make My trip from last 5 days also discussed this problem with call Center supervisiors they accepted their mistake but they still not ready to do anything.

As a customer i booked my ticket in advance1 month before with total cost of Rs 5300 but on my journey day i have been went such kind of circumstances and i need to pay Rs 4535 Extra to complete my journey.Now i need my Extra expenses to be refund because i did'nt travel on second flight (Indigo Filght).


First Flight details

Guwahati - Kolkata
SG-529 Thursday 23rd June
Scheduled time 14:35 Hrs to 15:30 Hrs

But Delayed Time 15:35 Hrs to 16:40 Hrs


Second Flight Details

Kolkata- Hyderabad
6E-352 Thursday 23rd June

Schedule Time 16:55 Hrs to 19:00 Hrs.