Flight SG524 was supposed to take off at 2040 from Bengaluru for Kolkata this evening. It was delayed by 20 minutes (or so the ground staff at the check-in counter said).
The flight takes normally takes 1 hour 55 minutes, so should have landed in Kolkata around 2300 hours. That was when the flight eventually took off and it has just landed at Kolkata airport at 0045 hours. The passengers boarded the aircraft at around 2045 in Bengaluru but were made to sit in the aircraft for close to 2 hours.
I called the SpiceJet toll free number[protected] at 0011 hours and was told, which now has been proven to be a complete lie, that the flight took off from Bengaluru at 2039 hours and landed in Kolkata at 2300 hours! Being late is one things - telling lies is another thing altogether!
Having made the passengers sit that long in the aircraft and ensuring that they only reach home at close to 0200 in the morning, this kind of behaviour on the part of the airlines is, quite frankly, shameful. The sad part is that this will probably be repeated and no apology be made!
I have since then, repeatedly posted this message on the Facebook page of SpiceJet, only to have it removed almost immediately! Where and how can I take this further? Was this information helpful? | 
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