Dear Sir,
Last week booked 2 tickets for a Spicejet flight from Goa to Delhi (flight SG-254 dated 18/October/2008 from Goa- Delhi). When I arrived to the airport I was informed that the flight was canceled due to “operational reasons”. When I asked why I wasn’t informed about this change I was told that the Spicejet team tried to reach me over the phone. Since I had my cell phone with me the entire week before the flight, I can tell in 100% certainty that I never received any phone calls or SMS. The Spicejet team at the air port told me that they sent me emails (which was true), but these emails arrived on Thursday night (less then 48 hours before the flight) and were not checked by me.
Since I had an international connection from Delhi later on that day, I didn’t have any option other than to buy a new flight ticket to Mumbai from another company and pay a full fair (the cost for each new ticket was 8270 rupee) and then use my original ticket with Spicejet which was rerouted to Mumbai->Delhi.
Overall, instead of paying 10850 rupee for 2 tickets from Goa to Delhi, I ended up paying 27, 390 rupee!!!.
My current job as a Program Manager at Intel requires me to fly on a monthly basis. In 100% of the cases, when one of the flights is canceled, the flight company arranges me with a different route to my destination. But from some reason, your company didn’t take any reasonability and forced me to pay an astonishing amount due to Spicejet flight cancelation.
I expect spice jet to take responsibility on such events and refund me with the flight costs.
Thanks,
Guy Itzhaki Was this information helpful? | 
