[Resolved]  Spice Jet Airlines — Negligence form the staff

Address:

Kamrup, Assam

I am T.Ravi, working as Project Scientist in IIT Guwahati. I had booked a Spice jet ticket (A7G6EQ) from Guwahati to Chennai(via Kolkata) on 1st June 2011 and the flight departure time was 2.30 P.M. I reached the Airport at 1.35 PM and the baggage screening was done at the entrance and I went and stood in the queue of the Spice Jet counter. As there was heavy rush that time I had to stand at back of the queue. There were two queues and my queue was comparitively slow and I was made to stand in the slow queue for half an hour and when I reached the counter, the lady executive there told that I am late and the security check for this flight is closed and she did not issue me the Boarding Pass. I find this due to a very severe flaw in the operations at the spice jet counter at Guwahati Airport. First of all there was no body to guide the passengers from the slow and lethargic Baggage screening area . Once you reach the counter there is no one to assist you and no announcements being made.

After they lady denied me of the boarding pass, I requested her to kindly arrange a ticket for the very next flight to chennai so I was escorted to the ticket counter in the airport premises. There I was told by an executive that I can go by the same flight or the next flight if I pay an amount of Rs 1289 after discussing flight timings with a crew because the flight had not landed yet. (instead of saying No show to the passenger). He asked me to make the payment within one hour i.e, 3.30 PM. At 2.45 P.M I gave my debit card for payment of the extra amount , the lady staff at the ticket counter carelessly started to book a new ticket which costs Rs 13499. When I questioned she replied in a carefree manner that the computer is showing this amount. Then the earlier was called up on phone and was asked regarding this, she told me that it is not Rs 1289 instead it is Rs12899. I was running out time when all this miscommunications, misinterpretations, careless customer care was happening and finally I had to quit my journey and return back to my institute. When I asked about reimbursement money the customer care at Gurgaon told that you will be given only Rs 458. This sounds absurd and unjustified!!!!

I would like to make a strong request to your side to kindly look in to the matter and reimburse my money which I lost because of the negligence from your staff.