[Resolved] Spice Jet Airlines — Extra baggage charges - overnight max weight rules change

shubhamlahoti

from Hyderabad, Telangana

Address:

Jaipur, Rajasthan

I travelled with SpiceJet from Jaipur to Hyderabad.
1. I was told my hand baggage is big despite the fact it being standard size and not a single time have I faced that issue whether travelling abroad or in India
2. On mentioning that I was charged extra baggage as it was overweight. Point to note here is on the website itself the baggage allowance is 10 kg for hand baggage BUT that day Spice Jet changed it to 7kg and we were not informed about the same beforehand. Either the passengers be informed or they should not be charged. It was as simple as extortion as most passengers did not have any options after coming to airport.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sheeja007

from Mumbai, Maharashtra

Spice jet sucks ... We were 2 adult and 1 child, carrying 2 hand baggage were the weight of the bags was 21 kgs ..they told me tht I cannot carry 2 bags I need to carry 3 bags and distibute the weight 7 kgs each ...I had no extra bags ...tthey asked me to take my luggage in a carry bag and was asked to check in 1 of my bags, they charged me 2500 for 10 kgs calling it extra baggage ...highly unprofessional airline, to make money they would go to any extent ...they have not mentioned anything about 7 kgs in their website ..it shows 10 kgs hand baggage ...the airline should make it a point to inform about the baggage weight so tht no body has a bad experience like mine ...uncooperative ..rude..inefficient employees working with spice jet ...