| Address: | North 24 Parganas, West Bengal |
My wife, Debopriya missed the Spicejet flight vide Flight No SG-872, PNR No U95IAS, Kolkata to Hyderabad, as the Ground Staff didnot allow her to board the flight as she reached 40 -45 minutes before the schedule depurture of the said flight.
She had the web checkin made vide Seat No 21-A, behind the Left side Wing.
She made a 15 late in reaching the airport due to the heavy downpour and huge traffick in the International Airport. The same thing was being tried to convinse to the ground staff where the Counter Girls were convinced but the On Duty Supervisor, Mr Bhupesh was rigid and rude in his decession. She not only let my wife to travell the flight, but took a good lesson to my wife of being late to the Airport and the the penalties that may happen...etc etc....
The Funniest part was, the Flight departed 5-7 minutes late to the scheduled depurture.
Not Only My wife, they didnot allow one more lady too but allowed a group of people who reached 10 minutes after my wife reached to Airport.
We are all aware that we are having threats from the different Nonsense Organisation and we should reach the Airport atleast 1 hour before the depurture for the domestic flights, but the way a Mom was not allowed to reach to her 3 yr old kid in Hyderabad that too after doing the web checkin, is really not acceptable.
I, personally, being the Sr Manager of an MNC travell through out the week, and several times I had boarder the flight reaching before 15-20 minutes before the Depurture as I had done the Web check in. I am not trying to proove that What I did was good and reasonable, but still the Flight Authorities should consider the requirement of their customer without hindering their work schedule.
The Question lies:
Do the Supervisor being kept to have a command on the ladies( Both the Internal and the External Customers) as the Supervisor was being found to find out the mistakes, rather solving any issues.He dissapeared in between for 15 minutes to enjoy the Tea break too.He also insisted to sell a fresh ticket of the said airline against a fresh payment- which would virtually proove his salesmanship to his Management.
What is the use of Web checkin; She was carrying only a hand bag. Hence it would required hardly a 15 minutes to cross the Security line. Still she would have been boarded the flight before 25 minues of the depurture.
Why do people travell through Air? Defenitely to save the time and meet the pace of Life/ Business. And that is why travellers avail the flight. Instead of enjoying the glamour of the Airport Air Conditioned Area, do the staff are being trained and briefed to meet the customer requirement and that is why they are being paid. They should measure their performance before speaking any of their customer, that too a lady in a rude way.
Money Comes later for the customer but first for the Airlines, and that is why the Staff are being found treating and shouting to a lady by male staff that are generally found in the Fish Market Area of any slams or Rural Bus Station.
Complained to the specified Airline/ Yatra.com, but heared prolonged music in caller tone and " Your call is Important to Us" nothing else.
Either the Airlines authority should uplift their services at the Cost of huge Money or downlift the fares to Bus fares and treat the Travellers, so that we can also allow to slap those dragging down to the street without any hassele and handover to the concerened authorities.
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