[Resolved]  Spice Jet Airlines — Negligence & Rude Behaviour

Address:

Maharashtra

Dear all,

I booked spice jet flight from Mumbai to Chennai [ SG 206 ] on Friday 01-jul-11,the flight
schedule time is 9.00pm,i reached the Mumbai airport at 8.20pm,due to heavy traffic reached the spice jet counter exactly at 8.25 pm, i was waiting in the que the ground staff in the counter was unnecessary talking to the passenger in front of me, i was the next person to be attended, after me asking its urgent, she told me use the next counter, when i went to the next counter it was 8.35pm,the counter staff told me it is not possible for her to give the boarding pass, for the reason all passenger have to be in the airport 45 mins before, she put me to her supervisor ground staff name - Aarthi, she without even listening to the situation she told me its not possible to board, requested her to help me and explained my situation, that i need to go to Chennai the same day, has i have my exams the next day morning, she was rude to the extreme and put me another staff name -Dhanachyan-duty manager explained the my situation he was not even bothered to listen to me, and so rudely said i have 200 passenger on board i have no time to speak to you and he told madam don’t waste our time and put drama here as we have lot of work, i told that i don’t have any luggage also only had my hand bag with me, both the staff are extremely ruthless and badly behaving told them i was 8.25 sharp in the counter, by the time the you argue plz try to help me in going, requested them and told them that aim new to Mumbai,i cant stay along in mumbai,she told to take the morning flight and asked me to pay extra ticket charges of Rs 8500,were in the my previous ticket cost was 4000 only, had no other go and i had to pay Rs 8500 for the morning flight, being a hospitality industry & providing a pathetic service & huge charges, is not acceptable, spice jet airlines is only money oriented and not service oriented, kindly ask there staff Aarthi & Dhanacheyan to learn was is called customer service. I being and educated women handle the situation, but if an uneducated women ends up in the same situation -late nite in Mumbai without knowing the language, if anything happens will they be responsible???.Need a solution for the above .

Airlines Name - Spice Jet
Ground staff -Aarthi [ Emp code - 1339-Mumbai airport ]
Duty Manager - Dhanachayan [ Emp Code - 0177-Mumbai airport ]
Flight No- SG 206
Ref No - T77CLP

Regards
Sharmila