| Address: | Mumbai City, Maharashtra |
COMPLAINT REGARDING NON REFUND OF AMOUNTS ON CANCELLATIONS, EVEN WHEN SPECIFIC INSTRUCTIONS ARE MADE FOR REFUND. PNR. SPICEJET QBQTLI & QBPVCI
INCIDENTALLY FOR THOSE WHO ARE UNAWARE OF THE PROCEEDURES INVOLVED, THE COMPANY DOES NOT SPECIFICALLY PROVIDE ANY UPFRONT INFORMATION TO THE PASS. ABOUT THE CANCELLATION BALANCE AMOUNT REFUND PROCESS.
BY DEFAULT THE AMOUNT IS BEING WITHELD WITH UNSTATED LIMITATIONS, ( USE BY SAME PASS ON SAME SECTOR , TIME LIMIT , ETC ) REGARDING USE OF THE SAID AMOUNTS LYING WITH THE CO.
DESPITE HAVING GIVEN SPECIFIC INSTRUCTIONS FOR REFUND ( BOOKING DONE VIA NET BANKING ) , REFUND HAS NOT BEEN MADE TILL DATE. ON BEING CONFRONTED WITH THE SAME , THE MATTER IS EXTENDED CITING TIME REQUIRED FOR VERIFICATION.
THIS IS A PURE DEFICIENCY OF SERVICE AS THE CUSTOMER HAS TO DO THE NECESSARY FOLLOWUPS & HAS TO BEAR THE DELAY & ANY COSTS INVOLVED .
IN FACT THERE ARE SC RULINGS WHICH INVALDATES ANY TERMS & CONDITIONS WHICH ARE NOT SITPULATED TO THE CUSTOMER BEFOREHAND.
EVEN THOUGH THE AMOUNT MAY BE SMALL FOR INDIVIDUAL CUSTOMER TO TAKE ANY ACTION , THIS IS BEING DONE BY THE COMPANY FOR A LARGE NO. OF CANCELLATIONS , PURELY TO HOLD ON TO THE FUNDS ILLEGALLY FOR AS LONG AS POSSIBLE, SINCE CONFIRMED TICKETS ARE ONLY ISSUED AFTER VERIFICATION OF PAYMENTS & THERE IS EASY REFERENCE TO THE CORRESPONDING PNR NO. AVAILABLE INSTANTLY.
THE APPROPRIATE AUTHORITIES MUST TAKE ACTION TO PLUG THESE LOOPHOLES WHERE THE CUSTOMERS RIGHTS ARE BEING BLATANTLY VIOLATED FOR PROFITS. Was this information helpful? | 
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