| Address: | South West Delhi, Delhi |
On 18/6/2011 I had booked 8 air tickets for myself and family members for travel from Delhi – Goa – Delhi on 17/9/2011 & 21/9/2011 on Spice Jet and paid for it by Credit Card.
Our trip got cancelled on 15/9/11. I called the customer care of the airline on 16/9/11 and was informed that the tickets had already been cancelled. Thereafter when my credit card statement did not reflect the refund I called up the customer care of Spicejet and was told that the booking was cancelled on 30/6/2011 itself and the balance of Rs. 44,176/= was utilized for some other bookings. I asked them to send me the details (they asked me to put it on an email) and I got a reply with the details. However the email was their standard response and did not have any evidence of contact with me. I called up Spice Jet again and informed them that I had not cancelled the bookings and they should investigate the matter. All they keep saying is that proper verification procedure was followed by them.
From the names in the PNRs for the other bookings provided by Spice Jet seems to be for foreign nationals between Delhi & Chennai on 1st & 3rd July who are unknown to me. I fail to understand how they could cancel bookings and instead of refunding the amount to the credit card which was originally charged adjust it against bookings for people with whom I have no connection.
This appears to be an inside job and I'd like to caution everybody. Was this information helpful? | 
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