[Resolved]  SPiDiGO Broadband Services — Non responsive & misbehaviour

Address:

Ahmedabad, Gujarat

Respected Sir/Madam,

I had opted for Spidigo Broadband services in January 2010 at my temporary house 8 Sudershan Coloney, B/h Mayurpankh Society, Umiyavijay Road, Satellite, Ahmedabad. Spidigo's sales representative Mr. Gaurang Suthar had visited my house, discussed my requirements and helped me in selection plan. I communicated to Mr. Gaurang Suthar that my stay to this house will be temporary and I need to move back to my new house in less than a year. He assured me that all the installation & address changes & re installations will be free of cost.
With this assurance I had opted for broadband services for 6 months. Later in July 2010 it was renewed by Mr. Upendra Solanki for another 6 months.

Now after 10 months I have shifted to my new house and upon requesting for address change and re installation Spidigo people started asking for Rs. 500 as charges towards address change & re installation.

After discussions with sales people and support people, I have requested for disconnection of my services. For this, I had mailed Spidigo on 12/11/2010 on [protected]@spidigo.com.

I had been following up with Spidigo people but they were just delaying things. Today i.e. 18/11/2010, I managed to get the corporate office number and called for status of my request. There I had a word with Tele sales person Mr. Sanket Patel & lady from support team over the phone. My phone got disconnected. Upon calling again Mr. Sanket Patel picked up the phone that leave your contact number and support lady will call later. Upon insisting to talk to support lady for confirmation, Mr. Sanket Patel refused to transfer line, having heard this I asked to connect my line to the Owner of the company. He insulted me arrogantly stating I will hang up your phone, even after warning him about his behavior he was intentionally misbehaving and when I asked his details for complaining, without hesitation he gave me his details and made me feel like I am helpless evenif I will file complain. This really hurted my feelings and I feel mentally stressed. I consider this as cheating, intentional ignorance, hurting my feeling, misbehaving with the Customer of the Company. I would request you to take strong actions against this.

In case if you require, I can provide you with the written communication between me and Spidigo for the cancellation of services.

My contact details are as follows :
Yatin Desai
M[protected]
Email : [protected]@yahoo.com