[Resolved] Split A / C - Voltas — Poor Service from Viveks Service | |
This is Nithiyavathi, Admn Officer working for CEO Pvt Ltd, Chennai. A year back, we had purchased 6 ACs from Viveks, Annanagar. I have registered a complaint to Viveks Service on 29th May with relate to non working of one of our split AC. After continuous call and complaints to Viveks, a technician attended the issue on 5th June and left the place stating that a replacement of a minor part is required and said the problem will be rectified on the same day. However it is 12th June where in which i have not received any feedback from Viveks for correcting the A/c even after my calls to them. I am totally dissatisfied with the service they provide. Need guidance / support from the higher officials to look into the issue seriously. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
yes one of the worst service I've ever had. they assured to give good service when we were about to purchase from them. after two or three months, when it was the time to clean my Air conditioner, i called them repeatedly and told that a foul smell is commin out of my AC. they said they'll come today, tomorrow, after 2 days. but they never came. i complained them and gave the worst feed back for them in their feedback option. then they finally came. at that time, when they came to clean, i was not there and they broke the direction changer and other things. So don't ever buy anything from viveks. They are giving some of the worst services.
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We got a 1.5 split A/C from viveks and after 2 weeks the A/C did not function.I made a complaint registered on june 22. First time i called they said 1 week time. i called after a week on 29th, they said july 3. after 2 hours i called again, they said july 11. a brand new A/C is not functioning and a worst service from viveks. Service center people does not have patience to answer our questions.
I am never going to buy anything from viveks and make sure to get this feedback is posted on all review sites for electronics goods so that they will be aware of viveks and its service.