[Resolved]  SRS Travels — Misbehavior of the Bus driver

Address:

Bangalore, Karnataka

m working At Bangalore. I used to go to my native (Thanjavur, TamilNadu) for holidays. This time i booked tickets in SRS travels. It is a Bus of the route Mayiladuthurai, Tamil Nadu to Bangalore, Karnataka. I boarded At Thanjavur. So on the day of my journey i called SRS travels customer service to confirm the place to board. Before calling the customer service i called two Contact numbers given for Thanjavur booking Office But They did Not answered my call. So i directly called Bangalore Office this time. Someone answered my call, i asked them for the exact boarding place in Thanjavur. They asked me to call the Thanjavur booking Office. So i told them That They did Not answered my call. Then They gave me the Bus driver's mobile number. I got bit satisfied That i can gather all the information clearly. So i called the Bus driver's number He asked me to come to a place and cut the call. So i went to the boarding place 15 mins inAdvance as mentioned in the ticket. Bus has to come At 9pm But it came only At 9.30pm. And halted 15 mins here. I asked the driver about the time to reach the destination. As Soon as i asked, He immediately asking back like "are You the One Who called me?" i told Yes. Then He asked me Who gave You my number? I replied, customer care people gave me. He murmured something. I asked him again "At Wat time the Bus will reach Bangalore?" He replied, i can't say That, You just get in and sleep. I again asked him That At least can You tell me the approximate time So That i can Ask my friend to pick me up on time. He didn't reply At all. He started making fun of me with some other person near by him. I Felt embarrassed At That place. Then i went into the Bus, got my seat and sat. The Bus started around 10pm. After passing around 1 km the driver stopped the Bus. To see One of the passenger is missing from the Bus. After That the cleaner of the Bus called That passenger number and asked him to come Fast. It s the duty of the cleaner to check whether Everybody boarded on the Bus. He did Not do it But he is gettin angry on the passenger. I have heard That the consumes are the king of a business. But these people treat us really bad.