[Resolved]  Star Cj Alive — one saree missing in the parcel

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

I purchased a product from starcj teleshopping, which included 8 chiffon sarres + 1 free gift. When I received the parcel, there were only 7 sarees instead of 8. I received the parcel on 13/12 and since then I am trying to call on their customer care numbers + have also sent emails to them complaining about the same. Unfortunately, no proper action have been taken yet.
Finally, I am launching my complain here and hope to receive some favourable and final solution to my problem. I need to receive the missing saree.
Here below you can find the copies of the 2 emails sent to starcj, for your ready reference :

"Complaint regarding order# [protected] 8739
Inboxx

Shobha SangameriaTo whom so ever it may concern. I received my product (order #[protected] ...
12/23/12 (11 days ago)
To whom so ever it may concern. I received my product (order #[protected] ...



Shobha Sangameria <shobha.[protected]@gmail.com>
12/23/12 (11 days ago)

to response


To whom so ever it may concern.

I received my product (order #[protected] on 13/12, but instead of 8 sareers, I just received 7 sareers.
I have called your call center atleast 5 to 6 times and every time they say 'we will get back to you in 24 hours' , but sadly we have not received any response yet.
This is not what I had expected from a brand like STARCJ.
I am highly disappointed from the type of service received . It is more than a week now and no one is sending us the missing saree. The missing saree code is [protected], item name - Adah off white chiffon saree.

Hope to receive a quick action atleast now after launching a return complain.

Regards
Uma Sanganeria

Sent from my iPhone
Reply Forward


shobha s <shobha.[protected]@gmail.com>
12/27/12 (7 days ago)

to response



It is so strange that a company that claims to be so big and good at their services does not get back to a written complaint in more than 48 hours .
I had sent the below email on 23/12/12 and it is 27/12 today, but still I have not received any reply in response to my below email.
Hope to receive atleast some reply within today."

Hope to receive a reply from you'll soon.

Thanks and regards
Uma Sanganeria