[Resolved]  STAR CJ Alive (Online Shopping Chennai) — cheating

Address:

Gautam Buddha Nagar, Uttar Pradesh

complaint against the star cj alive( online shopping store)
I have a complaint against the star cj alive( online shopping store)
I purchased semsung 28 ltr. Convection microwave from star cj in the month of March 2012.
They have an online shopping channel on tata sky. there they showed the commercial of semsung 28 ltr. Convection microwave. In that deal there was few free gifts they showed on tv. There was a chopper + hand blender worth Rs. 2600/- along with this microwave, I ordered it, but when the product delivered to me the chopper+hand blander was not the same as they had shown on tv, it was small in size & capacity. which is useless for me. Also the cost of the product was 1990.but they have showed the product of Rs.2600/-
I registered complaint to their customer care, but no one trying to understand my problem. after so many attempt they got agree to change it but ironically they have send the same product in exchange, which i did not received.
Now they are not listening, they are saying that “ product is the same but we have taken the picture by zoom thats why its showing large in commercial....”
I have the picture of the tv commercial as well,i have forwared it to them also to judge it by themselves. But nothing happened yet. They are not listening now.
I am feeling cheated & helpless.Please help.



Thanks
Kaynat Kazi
Mob.[protected]
[protected]@gmail.com
Noida