[Resolved]  STAR CJ Network India Pvt. Ltd. — Regarding refund of money

Address:

South West Delhi, Delhi

An Onida Microwave 23L Grill Auto Diamond PC23 (MO 23GSP 11S) booked by me on 08th Sep,2011 and paid Rs.5,999/- online through SBI net banking which was received by the company. But despite repeated requests the above item not delivered by the company till 17th October, 2011 i.e. even after lapse of 40 days. whereas the goods should be delivered within 5-7 working days as assured by the company. Lastly I was cancelled my order on 17th October, 2011 and requested to refund the amount. The amount should be refunded within 5 working days as committed by the company. But it is still laying pending with company. No phone call / mail received from company throughout the entire duration i.e. from 8th September to till date. As and when the matter enquired by me the company asked to resolve the problem within 48 hours. But neither the try to resolve the same nor any reply/ phone call received from their side.

Please guide me in this regard to move the case against the company with Consumer forum