[Resolved] STAR CJ Online Shopping — Cheating by Star CJ Online Shopping by delivering different item in place of the item ordered | |||
I have ordered a mobile set Samsung Galaxy S Duos S7562 Mobile (Black) through online on 05/07/2013 from Star CJ Online shopping (www.starcj.com) and the cost of mobile set, a sum of Rs 11990.00 paid by me in advance by mode of Credit Card. My order Number was[protected]. On 09/07/2013, I received a parcel from Star CJ, but on opening the packet I was surprised to see the item as the same was not according to my order. The item actually delivered to me is SAMSUNG GALAXY STAR, Model No GT-S5282 with printed MRP Rs 5240.00, which is too much low to the amount paid by me. However Invoice No GCN/9860/13-14 dated 06/07/2013 received in parcel shows the actual item and bill amount i.e. 11990.00. On opening the packet on 09/07/2013, I immediately called Star CJ Customer Care for lodging complaint and they assured me that I will be contacted by respective official within 48 hrs. However, since then I am calling regularly and all the time their response is that I will be called back within 48 hours, but no call or mail received from the Star CJ till time. Please help me to recover my hard earning money. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Dalvir, We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
Star CJ online Shopping — wrong item sent and no response
star cj had shown Reebok sunglasses in offer and send local manufactured (not rebook) from mumbai. On calling them 2 to 3 times but still they do not response to me. They says that they have shown aviators sunglasses, but it is taken care that customer get misguide and get them order.