[Resolved]  Star Cj — Travel Bag Free

Address:

Delhi

Order Number:[protected]

With reference to my order mentioned above, I have booked order by watching TV twice. One time it was asked that i will get confirmation call but same was not happened and second time the call was answered by Mrs. Monica and it was suggested by her that i will get confirmation call after few minutes or may be next day. Since i didn't get call last time i asked her same thing and as mutual understanding she suggested me to order online. Then i ordered online.

Now when i got the product the offered shown on TV i.e. one free travelling Bag was not provided and when i asked the same on customer service phone number today. The representative replied that in case of online booking the freebies are not provided those shown on TV. However i got surprised by this reply. If it was so then why at the time of phone booking representative didn't informed on same. This was not the case with other home delivery services for e.g. with Homeshop18, Myntra, etc.

Kindly do reply i can not agree with this reply and Please take your product back if you can not provide freebies.

However i am not happy with the services also. The product was delivered on 19 Sep and that was damage however after call from my end it gets replaced within 2 days only which is positive point for Star CJ. My home is at 3rd floor the delivery person came at 3rd floor without product and asked to take product from ground, today again same thing happened from ground only he rang the bell and ask that if you required then come down and take else i will take it back. On 19 Sep i was at home so i took it up but today one lady was there at home and she gone at down with one small child in one hand and damage product in another hand. After that she again came in similar way to up. The person is so rude that even he didn't think after watching also. What is the meaning if free home delivery then?

This all are very unprofessional behavior from Star CJ in my first shopping only. Now onwards i will keep all this think in mind and also in my circle i will intimate things to my relatives, neighbors and to my friends.