State Bank of India [SBI] Complaints & Reviews

Sir;
Respectfully, I TAMALA SAHU W/O Late Dandapani Sahu beg to state the following lines for your sympathetic consideration and necessary action.

1. That, on 09.02.2009 at 9.00 P.M. while returning from duty, unfortunately, my husband Dandapani Sahu died on the way due to ROAD TRAFFIC ACCIDENT in the middle of the Berhampur Township. The death was at the age of only 43 years. We have two minor sons namely Divyaranjan Sahu- 11Yrs (reading in class 6th) and Smrutiranjan Sahu-9Yrs (reading in class 4th) along with old parents. I have no alternative sources of earning for the livelihood of the children and parents.
2. That, there is a savings account No [protected] in my husband’s name in State Bank of India, Branch-SARU, Code No-6132. Within 3 months of my husband’s death, I applied for settlement of claims to the concerned Branch Manager, as a nominee/legal heir of the deceased along with all required documents. Meanwhile nine months passed, but no action has been taken from the branch’s side.
3. I have also a savings account No. [protected] in this Branch.

In view of the above situations, I feel helpless. Therefore, my request is for settling the claim, so that the outstanding amount of my husband’s account can be transferred to my account.


Yours Faithfully,

(TAMALA SAHU)
W/O Late Dandapani Sahu
E-mail:-sahu.[protected]@gmail.com

At 14:42 hours on Wednesday, Feb/03/2010, I withdrew Rs. 10,000/- with my ATM Card No[protected] at the Karol Bagh ATM counter of SBBJ. The withdrawal report showed that I still had a balance of Rs. 11,923/-

Two minutes later at 14:44 hours Feb/03/2010, I attempted to withdraw another Rs. 10,000/-. The ATM screen showed the words, "INSUFFICIENT FUNDS". And the report read: "UNABLE TO PROCESS"

Repeated attempts showed the same result.

Later I came to learn that as per the record with the Machine, WITHDRAWAL of Rs 10,000/- took place not once but TWO TIMES in a row. And that I am left with a balance of Rs. 1923.98.

In view of the aforementioned facts I request that Necessary corrective steps may be taken at the earliest

Yours,
Lian
Cell No. [protected]

Dear Sir/Madam,
I am holding one Debit/ATM Card issued by State Bank of India, Delhi Cantt-110010. It becomes very old now & not working while swapping it in ATM or other swapping machines. So I approached to the with application for its Replacement. But they told me to block it first through our toll free no. I try that no, many times but its not working.
Please Block my Debit Card.
Bank:- State Bank of India
Card No:[protected]
Name:- Ajay Singh Shekhawat.
Account. No:- [protected]-2
Branch:- Kirbi Place, Delhi Cantt, New Delhi-110 010.

Rgds
Ajay Singh Shekhawat

This is a serious issue I’m facing since last 2006 it’s sometimes make me mentally sick too. I was holding couple of other credit cards that time with a credit limit of above Rs.600000 each and getting a monthly salary of Rs.20000 and on the basis of those cards, SBI credit card department called me with a promise of free credit card with minimum credit limit of 1 lakh. But they issued credit card under my name with a limit of Rs.10000 just the half of my monthly salary. Next month I received phone call from SBI credit cards, please pay your due amount Rs.7557 (they haven’t send any statement) and person on other side don’t even know how this charges happened in my card and interestingly I don’t even activated card due to low credit limit issue. They called again about payment and interest rates, later I had written a mail to department about this matter, as per details that SBI Card had issued a credit card loan amount Rs.7000 without my permission under other credit card details I had given for issuing SBI card. But that time I don’t have any dues with other card also SBI not send mentioned amount on other card. After many email conversation this matter sorted out. After seeing their pathetic service and I had asked them to cancel the card and their department confirmed me through mail that they are canceling my card on March 2007.

Now real thing happened, after this incident couples of months later I again start received call saying you have outstanding due of nearly Rs.1500, as per details given they had issued annual card protection policy on my cancelled card for that they are charged this amount, Rs.1500 annual fee for protecting card with a limit of credit limit Rs.10000. I’m receiving call regarding this matter from 2007 to till today morning (probably I received more than 1000 phone calls in this matter) as per details current due they are saying is nearly Rs.6000.

So I’m looking forward some guidance in this matter, more than closing this dispute and getting some compensation for this mental torture, wasting time and spoiling day I want SBI card do stop issuing credit cards minimum for a period of 6 six months until they solve all disputes with their customers and promise better way of conducting business other than usual approach of cheating the customers.

Dear Sir,

I have opened a new Savings account with State Bank of India at Chromepet, Chennai branch. I have also asked for a locker facility for which they asked to give a letter as well a deposit. I have done the required formalities and for the past one month I have visited the branch for about 15 times to avail the locker key. The response from the Branch Manager is that the person in charge of locker will turn up any day and it is my duty to check the branch every day whether the locker in charge is in the office or not. I have also visited as per the instruction from Branch Manager but the response from Manager is that he is not sure when the in charge will visit and the days where in I have not gone, Manager accused me that the in charge was available but I didn't turn up.
I'm totally disappointed that such a big Nationalised bank does not have adequate staff to look over the customers.
Is this practically possible for an employed person like me to visit the branch every day morning for this????.

Regards,
Sriram

Respected sir,

1. Please refer my complaint dated 18 dec 09.

2. It is to inform to your honour my complaint above is settled by the
Sbi central pension processing cell, hyderabad (Ap). Therefore my complaint under reference may be
Cancelled please.

Dear Sir

I wish to inform you that Iam a card holder of SBI ATM Card Medical Cllege Meerut , on date 19.07.2007 I try to draw Rs-500.00 from Allahabad Bank ATM Meerut , Machine, unfortunatelly amount not recieved , & slip mentioned Tx# 3307 response code-#0092. but in my pass book Rs-500.00 has been deducted. I contacted Branch Manager Allahabad Bank I he has issued letter to me that fact has been to concerned bank.
Kindly interfere with the matter to resolve my problem, since that date I concted bank saveral time but , amount not refund to me till date

Baholi,
Dt.31.01.2010
To,
The Branch Manager,
SBI,Panipat refinery branch,
Baholi,Haryana.
Dear Madam,
Sub: ATM withdrawal for S.B a/cno: [protected] one time cash with drawl, but A/c. debited by twice.
I am SBI ATM card holder & having saving bank account no [protected] at Panipat refinery branch,Baholi, Haryana. I have used my debit card/atm card:[protected] state bank of India at ambedkar road,KARNALl(ATM ID S!CN[protected],dated 10/01/2010 at time15.37PM for withdrawal of Rs.1000/. debited twice in one time in one transaction by ATM m/c,but cash received only once i.e Rs.1000/- my account was debited by the same amount, the same amount of Rs.1000/ to be credited in my account,
The same to informed SBI Baholi branch also, as on date no action is taken
Kindly credit Rs. 1000/ my account urgently & oblige

Regards,


E.SHYAMKUMAR
Ph.no:[protected]
A/c.No.[protected]
Ph [protected]

Hello Sir / Madam,

I am not satisfied with the operation & service provided to the customer of your SBI TAJ GANJ Agra Branch.

There are two issues for which I am sharing my experience with you.

1). Non training given to Staff:-
· I have deposited a cheque of Rs. 9000 to the branch on 6th January 2010 ; the cheque was of bank Canara Bank Chennai branch.
The cheque was deposited to Canara bank Agra branch on 7th January by your branch then was returned backon 9th January 2010 mentioning reason account not with us by canara bank. Though on my chrge slip which I deposited the cheque mentioned all my contact number etc, bank have not intimated me the problem caused.
Then accidentally I cheque the balance I found the return cheque on 13th.

· Then I again have gone to branch to discuss what problem have taken place, firstly I was directed to one officer then to other to discuss the problem almost took hours. Ultimately have gone to branch manager. She told me that now we will forward the cheque to SBI Chennai branch and then they will clear the matter. I again deposited the cheque on 14th January 2010 (MENTIONING ON THE CHARGE SLIP TO BE SENT FOR CLEARING AT CHENNAI) then again by bank mistake again was sent to Canara bank Agra branch. Then again I have to bear Rs. 75 + 75 = 150 for cheque return charge. the cheque mentioned again all my contact number etc, bank have not intimated me again.

Then was recommended by Branch head why don’t you avail net banking??
I accepted the good proposal. Have done all the formalities for it.

· Then I myself waisted 1 hour discussed the matter with Mr. Verma and asked him humbly to post to Chennai SBI.
Today is 29th January 2010 again 85 Rs is debited i.e. 150 + 85 = 235.

· So to take a chque to be cleared have to speak to bank several time, have to talk to them hours the cheque cleared in 24 day. Have to Pay Rs. 235 extra. Is it ok??

So I humbly request you to atleast refund my charges back. You can check all my slips.






2). Problem caused in opening of NET BANKING for a saving a/c.
On recommendation of opening a Net Banking a/c.

· The net banking kit was given to me. After doing long labour.
Was told that it would be activated after 24 hours.
After a day I checked it not worked after entering username & password.

· Have again gone to branch to check the status. Have to wait for half hour, then visited to Branch head. The message was given you come tomorrow as full staff of system adminstartion is on off?

· Then again on third time visited to branch fortunately the system administration staff was present have to wait for long as the system administrator was unable to assist me. Then a new person approx after 1 hour reset all the conditions using my secret Net banking & password which he asked me to show in presence of Branch head named Mr. Gaurav.
Was again told that it would be activated after 24 hours.
After a day I checked it again not worked after entering username & password.

· Then again have gone to branch head she replied that in your case NET BANKING will not work, so you drop the idea of taking Net Banking and you can apply MOBILE BANKING.

· Please tell me why in my case net banking will not work?? Is my funds safe in this account as bank people know by username & password??


I am thoroughly disappointed with the sort of service being provided to me?? No one is ready to assist me?? Why in my case net banking is not activated?? Appropiate training should be provided to bank of dealing with the customers??



DETAILS:-
Name:- Mr. Aditya Mohan.
Saving a/c:- [protected].
Branch:- SBI TAJ GANJ AGRA.
Contact number:- [protected].
Address:- 4, Bansal Nagar Fatehabad Road Taj Ganj Agra (UP) India-282001.


INTERNET BANKING
Kit No:- [protected].
Packet no:- 90050.
Circle No:- 04.
Serial No:- 58.

The Net Banking should be opened by sending some representative to my home, if SBI cares for customer and personal apology letter from branch should be send to my mailing address.


I request you to solve my both problem asap.


Hope to find resolution to my problem.



N.B:- THIS IS MY FIRST COMPLAINT EVER, AM HOLDING THE ACCOUNT OF MINE &MY FAMILY FOR MORE THAN 30 YEARS WITH SBI.



Yours truly,

Aditya Mohan

I tried to withdraw Rs 5,020 from Syndicate Bank ATM located at Basaweshwara Nagar, Bangalore with my SBI ATM card on 20th Dec 2008. I got "Unable to perform the transaction" message, but I got the SMS from SBI that the amount 5020 has been detected from my account.

I had given 3 written letters & send plenty of mails and following the bank for more than a year but i had not received any updates. They always tell me that the other (Syndicate) bank is not responding. please let me know how can i proceed. i am really in need of money now....

Here are my details

Name : Mr. NARAYANAN L
Account Number :[protected]
Branch : MALLESWARAM BANGALORE
Date of Transaction: 20 Dec 2008
Transaction Description: ATM WDL[protected] [protected]-
Amount: 5,020.00
ATM Used: Syndicate Bank
ATM Location: Basaweshwara Nagar (Near Police Station), Bangalore.

sir,
i anoop vuppala s/o v.s.s.prakash rao resided at anakapalli ,visakhapatnam dist,andhra pradesh.now i am studying at BLEKINGE INSTITUE OF TECHNOLOGY,SWEDEN.I applied for sbi vishwa yatra card for euros in SBI overseas branch at VISAKHAPATNAM.but now when iam using for net banking it is saying that my web pin is wrong and my card no is [protected] and my passport number is G3864536 and my visa number is S01872933 so please make it work as early as possible

I am a customer of SBI Kayamkulam branch,Kerala and my account number is [protected].I have a savings account in this branch.On january 7th 2010 i went to withdraw cash of RS:6500 from Karur vysya bank ATM (ATM ID:S1AC0113301)Idappadi in Tamilnadu.The ATm machine neither delivered me cash nor produce any transaction slip.On next day while i checking the ministatement i realized that my account hasbeen debited of RS:6500 for that incomplete transaction.i complained in both the SBI and Karur vysya bank.But i didn't get any response from these two.Sir please HELP ME to get my money back.

I HAVE PAID MY CREDIT CARD DUES THROUGH PAYNET ONLINE FOR AN AMOUNT RS.10000/- THROUGH ICICI BANK.

TRANSACTION REF NO. IS MICI[protected] dtd 28.01.2010 time 12:16:01

I HAVE NOT YET RECEIVED AN E-MAIL FROM PAYNET NOR THE SAME IS REFELECTED IN THE PAYMENT HISTORY. MOREOVER, THE AMOUNT HAS BEEN DEBITED FROM MY SAVING BANK A/C OF ICICI BANK AND THE ONLINE CONFIRMATION RECEIPT INDICATES “TRANSACTION FAILURE” WHEREAS ON SCREEN IT WAS DISPLAYED AS “SUCCESSFUL”



IT IS REQUESTED TO PLEASE CLARIFY THE ABOVE ANAMOLY AND STREAM LINE THE SYSTEM SO AS TO AVOID CONFUSIONS/MISTRANSACTIONS IN FUTURE.

i made a transaction of 500/Rs. at SBI ATM sec 16 Vasundhara Branch but i got only 100/- and 500/Rs. debited from my account. I Met manager but he is showing helpless. I have slip and transaction number and a person contact number as eye witness.
They can easily verfiy it as from the time of transaction.

Please suggest how can i get my cash back.

Dear sir,

I have applied SBI credit card through your sales executive. (this is the second incident)
He has taken my all documents along with my application.but still i am not recived my new card or satus. Please give me a feeed back as early as possible.

My application number is S[protected]

Date of Birth:- May 17th, 1977

Mob no; [protected]

thanking you,

with regards,

Rajeev Gupta

i am a exixting costumer of SBI. During 2006 i took car loan from SBI Main Branch, Rampur, U.P. for which a sum of Rs. 5000/- per month was being deducted from my saving account No. [protected] , bank code 0702. During 2007 i repaid the whole loan amount but till date Rs. 5000/- per month being kept pending showing against me due to which i am unable to draw amount already available in my said account. please do the needful as soon as possible so that i take out my money deposit in said saving account.

sir ,
i paid the application fee for po exam but not registered online yet as i cam to know that appearing graduate candidate are not elligible.will i get the application fee back foe the same.if yes then what is the procedure for the same?

Dear Sir,


I retired as Group Captain from the IAF. My pension pay order no. 08/14/A/0228 of 2009 was forwarded by Office of the DY Controller of Defence Accounts (AF) New Delhi-10 for payment to SBI Branch Air Force Station, Jodhpur for crediting into my Account No. [protected].


The necessary papers in original were forwarded by the SBI Branch Air Force Station, Jodhpur-342011 to
SBI, Pension Centralised Processing Cell , Second Floor, SBI Building , Chandni Chowk, Delhi-110006 by courier on 11th December,2009.


So far the amount is not credited in my account. On checking from the Branch Manager, SBI AF Stn, Jodhpur, I was told that the SBI, Pension CPC, Chandni Chowk, Delhi-6 has informed them that the original papers sent through courier are not traceable, so they cannot credit the money in my account.


I want to bring it to your kind notice that I am a Retired Officer of the Air Force who has served for more than 3 decades and at this stage because of delay in payment of my due benefits I am feeling very harassed and helpless. I don't know who is going to pay interest for the amount which is due to me for no fault of mine. I need the money immediately to sort out various financial problems like children's education, paying for a house, insurance policies, medical bills etc.


May I request you to kindly intervene and take the necessary action for early payment of my dues as I am not in receipt of even the pension for my survival.


Thanking You!
Regards
Group Captain Pradeep Kumar Khanna (Retd.)
+91-[protected]

S.K.RAJWANI
10-B/9, Nityanand Baug,
R.C. Marg, Chembur,
MUMBAI-400 074.

Mob: [protected]

Dt. 26.10.2007

Dear Sirs,

I was 1st issued an SBICARD under No. [protected] , in 1 9 9 7.

The transactions were in order and payments prompt.

The Loan offer of Rs. 25,000.00 led to all the problems.

There arose disputes, and finally after a great deal of correspondence and telephonic talks, from New Delhi, with Mr. R A H U L S H A R M A ( Mob Nos. [protected], [protected] and[protected] a settlement was reached and recorded, duly accepted by SBICARDS, New Delhi.

It was an orally accepted condition with Mr. Rahul, that periodically, SBICARDS, would issue balance certificates, to avoid any subsequent disputes, in this regard, and finally a NO DUES CERTIFICATE.

All payments were made, as agreed, by way of DD’s on Canara Bank, payable at New Delhi.

Despite an assurance, from Mr. Rahul Sharma, of issuance of N O D U E S C E R T I F I C A T E, instantly upon receipt of last payment, this N D C was not forthcoming despite the payment being made in Sept. 2007.

Thereafter, I had to travel to New Delhi, to procure this N D C. After a great ordeal of over 5 visits to different offices of SBI and labour of 2 days, I could procure this N D C on 11.01.2008, duly signed by Manager- Payment Assistance, under Tracer No. TC – GGN[protected] on. 11.01.2008 ( erroneously dt. 11.01.2007).

Now despite the ALL THE PAYMENTS BEING MADE, AS PER RECORDED TERMS, MORE THAN OVER T W O Y E A R S ago, I am still being treated as a defaulter, getting emailed statements showing payments still due, getting calls to repay the dues, and the name appearing in CIBIL, amongst others.

I request you to please look into the matter, and arrange to stop all the nuisance being caused as in last para above.


Please advise me via my email.

Yours faithfully,

S.K.RAJWANI

Dear Sir/ madam,
i am account holder of SBI of Branch- Takhatpur Dist- Bilaspur State- Chattisgarh. After getting ATM card and password when i use it 1st time the atm machine shows it as invalid card, plese solve my problem as soon as possible and also notify the requirements from myside through e-mail or call me at [protected]. my atm card no is[protected]....