State Bank of India [SBI] Complaints & Reviews

Dt.[protected] My Account No.36581 (Saving) Rs.2700/- Debit but not Credit by Sellar, to refund by Account Please

sir
i am a graduate student and now doing MBA from AICTE approved collage .total fee is 5.6lak i have paid 3lak but i am not able to pay the remains fee for that i request to sbi manager in my home city branch code is 3416 which is in rural area and they enjoy their monopoly because there is no other bank .they told me i have not field officer and other reason is your gaurantar have already loan of 1lak

but reality is that there is no need of gaurantar up to 4lak and my mother is a goverment employee and i can give him other employee for goaranter

one thing more that i requested from last 8 months they have not field officer but they provide other loans i request to you please help me

res sir,
i deposit cheqe on date 7/12/2009 .
cheqe no is 124588 DISSTRICT CO-OPRATIV BANK,WARDHA.MAHARASHTRA.
ABOVE CHEQE I DEPOSIT IN MY A/C IN BRANCH,
SBI GADGENAGAR AMRAVATI, MY A/C NO.[protected] BANK CODE IS 12011.
WHEN I INQUARE IN MY A/C BRANCH ABOUT MY CHEQE,THE BRANCH MANAGER SAYES ME,I WILL FORWARD YOUR CHEQE AND FORWAEDING PROSES NO IS 46068688.

I COMPLENT YOU CUZ OF ABOVE CHEQE IS NOT DIPOSIT IN MY A/C AFTER THREE MONTH.

SO PLEASE TELL ME WHAT HAPPEN IN MY CHEQE.
MY CELL NO.[protected]

My phone number is[protected] , mtnl landline .This numer have been alloted me since 2006.
I got contineous call from sbi bank phone no[protected] and they have asked me about some other person .
I told repeatedly them , "in case of any dispute you plz contact MTNL office "
But they are continously distrubed me .
So please solve the matter

I am a consumer of SBI Main Branch Saharsa (Bihar) having A/C no.[protected].I applied for NET BANKING on 19.02.2010.I got a KIT at the same time with a user name and password.when I login through internet I got the result as Invalid UserID and Password.Pls suggest me what to do for the activation of my account. I am still facing same problem after 15 days.

I have applied a home loan SBI Erandwane Branch PUNE.I supplied all the documents on January 6th, 2010 even my valuation report and search report has been completed.Whenever I call the person(Mr. Adaekar) for getting the status, he says it is under process.It was really a painful experience of my home loan application with SBI. I have wasted 2 months of time without even having success. Till now 5th March 2010 there is no improvement in the process of sanctioning the loan. I dont know why there is delay in processing the loan. Are they looking for bribe or any recommendation for giving loan, I am not sure. I dont know how to get the home loan as soon as possible as they are not at all responding or sanctioning loan.
Can you please solve this issue in sanctioning the home loan.

Sir,

This letter is regarding delay in car loan which have applied on 15th feb through rajpur road for 3 lac rupees only.
On 20th i call up my branch manager ,he told me about the objection taken for grant of loan.
& the objection was ---- there is deduction of RS 3793 from icici account for a car loan . surprisingly to clarify this I have submitted (with orignal application for car loan AT SBI RAJPUR ROAD ) ------
MY 5 YEAR STATEMENT FOR LAST CAR LOAN WHICH IHAVE ALREADY CLEARED AND IN ADDITION TO THAT NO OBJECTION CERTFICATE FROM ICICI BANK .
BUT NOBODY BOTHERED TO LOOK AT THESE PAPERS WHICH WERE THERE WITH APLLICATION

THATS NOT END,THERE AFTER I KEPT ON FOLLOWING MY CAR LOAN APPLICATION BUT ALWAYS GOT LAME EXCUSES FROM BRANCH OFFICERS/HEAD OFFICE ABOUT THERE DUTIES AND OFCOURSE THEY CAN NOT DO ANYTHING.

TODAY IS 5TH MARCH,THERE IS ALRAEDY INCREASE IN PRICE OF CAR AROUND Rs-13000/.
in addition to that banks are planning to increase rate of interest for car loan.....

who is going to pay for all this when its is not my fault.


applying in govt bank for loan that too only for 3 lac ,i think i have done a mistake by applying in SBI BANK.
PLEASE DO THE NEEDFUL & LET ME KNOW HOW LONG I WILL HAVE TO WAIT FOR MY CAR LOAN ?????

DR PRADEEP GARG
[protected]

I had gone to ATM, Hudson lane SBI, north campus delhi to withdraw Rs.3000 on 27/11/2008 in the evening. It seems like money is coming out but no money came out from the machine. Automatically statement came out showing money was deducted. I waited to see if money is coming out. I tried to check in other ATM machines also. but statement was the same. I talk to customer care, they said it will be balance withing 24 hours. Next day I went to ATM incharge of Vijay nagar, sbi bank. He refuge to take the complaint letter instead he told me to submit the same at my hometown account (Imphal,secretariat sbi bank) opening centre. Within a week Complaint letter was submitted & it took 2years to write a letter by the manager (that too after a continuous chase, request & finally a fight) to the manager at vijay nagar sbi bank to confirm whether the money was actually lost. Now Just one week back I show the letter to the concern person at vijay nagar sbi bank. He says he cant see any money left Rs.3000. My account number is [protected].

I request you to pls look into the matter. I am running after from here to there like mad. These people always need a load voice or fight to do the work.This is what public bank are misused by this lazy employee. Now he said me to come back after a few days. Pls help.

DONT FALL PREY TO SBI CARDS' tempting schemes. Being a National Bank, they have over-exceeded the limits and gone far beyond other Credit Cards. Once you say YES to any scheme they lure, they extort money left and right. They charge for everything under the sun.
If you allow, they would charge annual subscription every month saying some set of phrases which you don't understand as even they do!
The attitude and the way their call centre people reply your queries boils the blood of even the most calm and cool persons on the earth.
In fact you write down on a wall in front of you that your problem would be attended by them in 48 hours and keep waiting for next 48 hours everytime you look at it. If you send a complaint thro email, they would reply within 5 working days (shouldn't say but probably "5 working days after you die")
Their Reward points : Can you afford to hire Shakuntala Deviji and the sort? Only then you would understand these jumbled figures, what they mean and what they would offer you in exchange to these? You call them, they ask to go thro their website. Go thro their website, they ask to call them. Go round and round.
I would announce a Reward if someone could let me know if they have redeemed their Reward points.

I have a saving Account with State Bank of India, Mullakkal Alappuzha Branch with Account No. [protected] and ATM card No.[protected].An amount of Rs.10774.00 was credited to this account as salary for February 2010 by SBI main Branch Kottayam on 27.02.2010 and with this the balance was Rs. 17602.42. On 4.3.10 evening 17.58 hrs. I have tried to withdraw an amount of Rs. 9000.00 using ATM at State bank of India, NH 47 Branch at Alappuzha( ATM ID s1cc[protected]. TXN. No.1150. Everything went well, but only slip came out showing withdrawel of Rs.9000.00 , no cash came out of ATM. The matter was brought to the notice of Bank employee available in the branch, and they advised to have one mini statement, which also shows withdrawel of Rs.9000.00. The another customer in line was advised by the Bank official to withdraw Rs.100.00 as test case which he did sucessfully. subsequently he withdrew his balance requirement also. I was advised by the bank employee to contact my account holding Branch viz. SBI Mullakkal, Alappuzha wher i have given my complaint in writing. They advice reversing transanction and restoring credit m may take few days. Since no other money is left with me due to payment of Income Tax this month, i am in dire need of money to meet house hold expenses. please help as fast as possible.

I HAVE A COMPLAINT REGARDING MY SBI DEBIT CARD.
MY DEBIT CARD WAS ISSUED IN OCT 2009. I HAVENT USED THAT CARD TILL FEB 2010. WHEN I TRIED TO USE IT IN LAST WEEK OF FEB ATM MACHINE GAVE AN ERROR - "CARD INVALID / UNAUTHORISED". I INQUIRED WITH SBI HELPLINE. BUT THEY REFUSED ME ANY HELP SAYING THEY CAN HELP ME ONLY IN CASE THE ATM MACHINE GIVES AN ERROR CODE WHICH IT DIDNT. AND ADVICED ME TO CONTACT MY BRANCH.

I HAVE MY SBI SAVING ACCOUNT AT DANA BAZAR BRANCH -JALGAON - MAHARASHTRA. I CONTACTED MY BRANCH. I AASKED THEM THAT I HAVENT LOST MY CARD. ITS JUST NOT WORKING. SO CAN YOU HELP. BUT THE CONCERNED OFFICER THERE JUST TOLD ME THAT I EITHER BLOCK THIS CURRENT CARD AND APPLY FOR A NEW ONE PAYING 200 RS, OR CONTACT HELPLINE.

BOTH MY BRANCH AND HELPLINE OFFICIALS JUST PING PONGED ME. I ASKED BOTH ABOUT PROVIDING ME THE REASON AS TO WHY ME DEBIT CARD IS NOT WOKING. BOTH SAID THEY CANT PROVIDE ME THE REASON.

AT LAST I HAVE TO UNNECESSARY BLOCK MY CARD.

NOW AFTER BLOCKING MY CARD WHEN I CONTACTED MY BRANCH. THE OFFICER INCHARGE OF DEBIT CARD IS ON LEAVE SINCE FRIDAY 26/02/10 AND ABSENT TILLL TODAY {04/03/10}. I CONTACTED ASSITANT MANAGER MR SONAR WHO GAVE ME UN ACCEPTABLE ANSWERS THAT MY WORK WILL BE DONE ONLY WHEN THE OFFICER COMES FROM HIS LEAVE.HE ALSO SAYS THAT THEY DONT HAVE ENOUGH STAFF TO LOOK AFTER THE WORK OF THAT OFFICER IN HIS ABSENCE, ALSO THEY DONT HAVE FORM FOR NEW ATM CARD.

NOW MY COMPLAINTS WITH THE WHOLE MATTER IS
1] WHY THE BRANCH OR THE HELPLINE CANT GIVE ME A REASON FOR TURNING OF MY CARD INVALID ?
2] WHY I HAVE TO PAY FOR A NEW CARD WHEN I HAVENT LOST MY CARD. THEY COULD HAVE HELPED ME OUT WITHOUT BLOCKING MY ORIGINAL ATM CARD
3] WHEN 1 OFFICER GOES ON LEAVE, ISNT IT THE DUTY OF BRANCH TO PROVIDE ANOTHER OFFICIAL TO ALLOW UNHINDERED WORK OF CONCERNED DEPT.
4] I KNOW THAT THERE IS A CLAUSE THAT IF I DONT USE MY ATM CARD WITHIN 6 MONTHS IT WOULD BE BLOCKED AUTOMATICALLY. BUT IN THIS CASE 6 MONTHS HAVENT PASSED STILL MY CARD HAS TURNED OUT INVALID.

I WANT A REPLY FROM THE STATE BANK OF INDIA REGARDING THE SOLUTION OF MY COMPLAINT AND WHAT ACTION HAS BEEN TAKEN AGAINST THE IRRESPONSIBLE OFFICIAL AT MY BRANCH AT MY ABOVE MENTIONED E MAIL ID.

ALSO I WANT A REDRESSAL THAT I WONT BE CHARGED RS 200 FOR MY NEW SBI DEBIT CUM ATM CARD

KINDLY RESPOND TO MY COMPLAINT AS EARLY AS POSSIBLE

Recently I have withdrawn Rs 3000/- from a SBI ATM in Taramani, Chennai. ATM ID is S1CW00095667.
I got two 1000 Rupees Notes, one 500 Rupees note and five 100 Rupees notes. In that the two Rs 1000 notes are torn badly and cant be used. I called the customer care and they asked me to go to the bank.

I went to the Anna Nagar Branch since it was near to my office and they asked me to go to the nearest bank to the ATM from where I have withdrawn the money. I asked for the address and they told they don't have it. They were behaving as if I was going to robbed the Bank. They refused to help me with the address.
Now again I have to go to Taramani branch and yet to find out how they react.

Hi,
I applied for SBI credit card, and I had submitted the details to an executive who is collected it from my Office and I emailed my copy of passport to [protected]@yahoo.com on Feb 11, 2010. My application form Number is S[protected]. I want to know the status of the application. I referenced my friend for the same and collected the details from him after a week when that was collected from me. For him one person came to my office for verification.
What happened to my application and details? Pls let me know the details

Thanks with regards

Saju Murali [protected]

APPLICATION TO INDIAN CONSUMER COMPLAINT FORUM

UNDUE OUTSTANDING, INTEREST BURDEN & STATEMENTS NOT RECEIVED

Dear Sir,
A. INTRODUCTION
I am class ‘A’ gazetted officer at the rank of Joint General Manager in Ordnance Factory Ambarnath(W), Distt- Thane- 421 502, MINISTRY OF DEFENCE. I am given SBI credit card & operative since November 2009. The details are as under:

Name- Mahabir P Sharma, (self)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment date- 05 of next month

Name- Seema Sharma, (my wife)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment due date- 05 of next month

B. REFERENCE
Following reasons have compelled me to write to Consumer Forum which have been immediately brought to the notice of SBI Head Quarter at following address:
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India

Vide letters & enquired the details of documents through RTI-2005 as under:
1. My first letter of OFA/MM/MPS/10 No. dated 15.01.2010 on mail & fax No.[protected].
2. RTI information demanded from CPIO vide letter of OFA/MM/MPS/10 No. dated 25.01.2010 by registered letter.
3. Last letter No. OFA/MM/MPS/10 dated 25.02.2010 against SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

C. COMPLAINT
My complaint lodged to SBI credit Card vide my letter No. OFA/MM/MPS/10 dated 25.02.2010 & sent by registered post is repeated to Consumer Forum as under:

Quote
1. No information is forwarded till dated 24.02.2010 i.e. one month granted period as per RTI rules is over against my application u/r (1). An amount of Rs 100/- (one hundred) has been sent vide crossed DD No. 734362 dated 25.01.2010 against RTI fee of Rs. 10/- & balance amount for photo copies. The application has been sent vide registered letter No. 001041 dated 25.01.2010. Since information is not forwarded till date further action will be initiated in due course as per RTI rules. (all related documents attached)

2. Cash transaction disputes of Rs 513.80 each at M/s KT Trading Co Ltd, Mumbai dated 11.11.2009 & 13.12.2009 have not been taken for investigation. These disputes remain un-attended. Four disputes out of projected six disputes vide RTI application u/r (2) are under investigation.

3. Since the subject transactions are under investigation, FEE- LATE PAYMENT WILL NOT BE APPLICABLE. In view of the above, please correct the debit amounts from monthly statements accordingly. The debit amounts which are to be deleted from the monthly statements are as under:
Monthly statement Statement date Date of late fee declared by SBI Credit Card amount
December 2009 16 December 2009 10/12/2009 350.00 (three hundreds & fifty only)
January 2010 16 January 2010 09/01/2010 350.00 (three hundreds & fifty only)
February 2010 16 February 2010 09/02/2010 600.00 (six hundreds only)

4. Also under the present circumstances of case under investigation, the undersigned is not liable to pay the “Minimum Amount Dues” till settlement of the dispute. This may please be noted.

5. No PDC is given for completion of investigation. Assurance given is “we shall revert back shortly with a final resolution”.

6. The undersigned has received first time monthly statement of February 2010. No document was received/ sent from your office before that. These monthly statements require amendments as narrated above & informed. It is requested to send the corrected monthly statement of February 2010 duly corrected.

7. It is requested to communicate all SBI Credit Card related officials who are expediting wrong dues over mobile/ phone, not to expedite till settlement of the dispute.

8. The undersigned could not get any benefit of helpline as I got the line busy all the time.

Unquote
D. ATTACHMENTS
1. DOC file of my first letter of OFA/MM/MPS/10 No. dated 15.01.2010.
2. DOC file of RTI application vide letter of OFA/MM/MPS/10 No. dated 25.01.2010.
3. JPEG copies of SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

E. CONCLUSION
As lot of re-imbursement cases are pending with SBI Credit Card un-settled which is evident from on-line Consumer Forum, the undersigned has stopped payment of any balance till settlement o[censored]n-necessary dues, illegal interest, undue outstanding & non-action on RTI application there-by illegal seizing of RTI amount forwarded to CPIO, SBI Credit Card, Gurgaon, Haryana..

Odd time & repeated mobile calls from SBI Credit Card centers by mobile Nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and so on continuously harass me & my family. The operators are not communicated from head quarters about the case(s) under investigation & they occasionally land up in to argument with customers including me jeopardizing peace & tranquility in my work/ office as well as in my home. This requires to be stopped immediately.

I request you, sir, to look into the matter and stop harassment to the customer/ consumer with proper & immediate justice.

Copy to:
The CEO
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India
(Attn: Ms Kavita Khanna, Manager- Chargeback)
Yours Sincerely

(MAHABIR P SHARMA)
+[protected]

SBI internet banking kit no[protected],of manorma prasad and kit no[protected],is not working ,it says invalid username and password in first login itself,,we contacted sbi branch manager gumla ,jharkhand several times but he is not able to solve our problem

sir,my motherS mt.BASANT KUMARI W/O SH. KUNWAR PAL SINGH is 92 years gettingfamily pension from U.P. education deptt. through state bank of india ,main branch, ALIGARH 0604. her a/c no is [protected].on 11 /01/10 R s.22395 was transferred to some a/c no.[protected]. on being enquired the the concerned officre told her that this amount was wrongly debited from her a/c.he assured to rectify the mistake .but nothing has done so far .it was planned simply to linger on the matter. now i wish to bring this misdeed through this forum to manager s.b.i.,main branch, aligarh to mitigate my harassment by crediting Rs 22395 to my a/c immediately.
ajaikumar singh

Dear Sir,
This is NAGESWARA RAO BONKURU, Savings Bank A/c No. [protected] of State Bank of India at Perecherla (1345) branch Andhra Pradesh and the ATM Card No.[protected] have registered trhough ATM for SMS alert service twice. However, the service has not been activated so far. My present mobile no. is [protected](Mumbai). In view of the above, I request you to kindly check the status of the request and activate the SMS asert service on the given mobile no. [protected](Mumbai) at the earliest.

Thanking you sir,

I hold a Savings account in SBI Serilingampally Branch, Hyderabad. I have requested for internet banking profile(kit) on 24th February 2010 and clearly indicated the account number (my account) in the application form for internet banking user profile/kit.
I was given a kit containing a user id and password and have been advised to login and check on Monday (3rd March 2010). Now when i logged into the internet banking site of SBI (www.onlinesbi.com) today, I find that a completely diffrent account has been linked to my profile DESPITE ME SPECIFYING THE ACCOUNT NUMBER CLEARLY IN THE APPLICATION FORM SUBMITTED IN THE BRANCH.
This is a potential mistake with huge impact as it may have happened to my account or any body account which is literally providing access to one's bank account to the inappropriate person.

From December 2008, I am receiving a phone call from SBI ([protected]/76) in my mobile, which asks me for Mr. Asish Taru Goswami. I have taken the mobile from Vodafone directly on Nov 2008 and started getting this call from SBI.

This is happening for almost 15 months despite the fact that I have informed the Callers every time that I am not the person they are calling and asked them to stop calling me. And every time the caller assured me that they are updating at their end and I will not receive any calls. But even after several requests this is not stopping. I am still receiving calls evey week and sometimes even mutiple calls a day.

I think this person "Asish Taru Goswami" is using some SBI products and as a reason SBI is trying to reach him. But SBI has no right to disturb any other person continuously by dialing a wrong number. This is a harrasment to me, receiving a wrong number for a long 15 months.

As a reason, I would request SBI to look after this problem and hope that I will receive no calls from SBI asking for some other person.

To,
The SBI Manager,
Credit Card Division.

This is with reference to SBI Credit Card which was offered to me under false commitments. Request you to read the complete mail and arrange a call back asap.

I had received a call from your Outsourced Agency for taking SBI Credit Card. I was told that there are no joining/cancellation/yearly fees etc. and i was told that i would get a SBI Gold Credit card and Credit /Cash limit shall be equal or more then my existing HDFC card.
Based on what i heard, i believed and agreed to take the card and requested the agency to send someone to collect the documents. I handed over all required documents and took xerox of the Application form papers.
Then i started getting calls from the Verification Agency confirming the Application and they intimated me that there was a joining fee for the card and i have applied for SBI Silver Card. The Application Form no. indicated by your Verification Agency was Wrong and i shared the actual Form No. which i had filled since i have the Xerox Copy with me. I told your Verification agency that i had applied for Gold Card and that i was informed that there were no hidden charges (i.e. joining, cancellation, etc.). After i shared this information to your Verification agency i again got calls from your Outsourced Agency indicating that it was one time payment and i need to agree. I clearly told you Agency that i was not going to say yes for these one time charges and if the charge still persist then they should have informed me and i requested them not to process my application. I got around 7-8 calls from your Agency with different people speaking to me (i.e. Smitha, Divya, Pooja, Poonam) and also to Sonya who said she was the Sr. Manager representing on behalf of SBI and her mobile no. is [protected] (atleast this is what was given to me). I believe the name of your Outsourced Agency was Lead Source Financial Ltd. or something like that. They even went to the extent to telling me that they shall pay the charges from their side/salary and i should say yes to your Verification Agency. I rejected the same indicated that it was not the right approach and then when the call once again came to me from your Verification Agency, i once again clearly stated that i would not like to have this application processed and that i want my documents back and the same was agreed with your Verification Agency.
Then a few days latter i got an SMS indicating that my Application was under process, i immediately called your Customer Care and spoke to your executive informing him (Executive Name: Majid) of the entire incident. Your executive (Majid) informed me that since the Application is in progress there is no other data that was currently visible and hence he (Majid) cannot check whether any charges were cancelled or persisted. I told him to log a complaint and make a note of the same since i had requested not to process the SBI Card if there were any charges associated. Majid was kind enough to give me a Reference no.[protected] for the call and i really hope Majid had documented our discussion.
Today (02-Mar-2010) i received the card, SBI Silver Credit Card and over and above that in the Terms & Conditions it stated that there were charges associated with the Card. Also when i tried calling the customer care i heard a charge of Rs.250/- charged to me for the card.
I am highly disappointed with this attitude and un-professional behaviour from SBI especially since our famly has been with SBI since ages. I am also disgusted by the approach of your Outsourced Agency and Verification Agency which processed this Application Form even after i clearly stated that i would not want the application to be processed. Statements from your Outsourced Agency such as "This is just a one time charge and who bothers of Rs250/- today, if you want i shall pay it from my side just say yes to the Verification Agency" are completely unethical and unacceptable. This approach is definitely unacceptable and is highly unprofessional. I had called today (02-Mar-2010) at 1950hrs on your Customer Care no. and when the call was attended by your Executive (Umang) he just put me back on the IVR without even listening to me and then after 7min. on the IVR, i heard that Customer Car is closed for the day.
I am disgusted with this approach right from your Outsourced Agency who committed fraud, your Verification Agency who processed the Application even after i told them not to process the application and the attitude of your Executive (Umang) who did not bother to even lend a ear to me and understand what was the issue before putting me on the IVR.
Relevant details are mentioned below for your reference:
Application Form No.: S[protected]
Reference No.:[protected]of the Complaint logged by Majid)
Credit Card No: [protected]

I need a call immediately from SBI Executive and need you to cancel the card asap without any charges associated towards me. I would not like to avail any further services from SBI and its complete experience was unprofessional.

Kindly do the needful and facilitate for closing the closing the credit card.

Regards
Yogesh Okhal
+91-[protected]