[Resolved]  State Bank Of Travancore — Online banking call center support

Address:

Kerala

This greviance is with regards to the "support" offered by way of call center for State of Travancore customers.

Having requested for an online account, the end user "customer" recieves a start up kit consisting of a letter with the STATE BANK GROUP letter head which inherently carries the start up Internet Banking Username and the start up Internet Banking password. This document was recieved at the State Bank of Travancore bank office countersigned for record available for inspection at the branch office.

We are informed that the account will be activated the next day or within 24 hrs. Since the account was not activated, we proceeded to contact the call center number[protected] listed in the document contained in the start up kit. Upon getting in touch with the call center, we were shunned down stating that the call center only services State Bank of India customers but do not support "associated" banks i.e., State Bank of Travancore.

Our complaint is that being declared as part of the State Bank Group why are we not supported the call center for our banking queries. Upon further investigation/conversation with the representative we wer informed to visit the bank branch since the online services are either limited or not available.

The call center cannot even address the concern as simple as the status of activation of the online service.

This is clear case of ignorance since if the intention of an online banking feature is customer banking portability which is sadly not realised.

The concern of the consumer has to be addressed and the entity is to be questioned about the reliability of the document and the assured support to the consumer.

This is also a case of the consumer being misguided by the entity. If this goes unchecked the entity will take advantage of the consumer's silence.