[Resolved]  Style Spa Furniture Limited / Sofa Set — Sale of defective sofa set

Respected Sir,

We have booked 3 + 2+ 1+1 Seated Sofa Set FX II ( Product code No. 999542 & 999544 ) through order form no. 81598 dated 30.09.08 from Show room of Style Spa Furniture, Sapru marg, Lucknow. We have made immediate Full and final payment for Rs. 50394.00 through credit card Bank of India. Store Incharge assured us for delivery within 15 days.
On the evening of Oct. 17th 2008 we received. Since the outer cartons were torn re-packed with some tapes, we were not sure of the condition of the goods.
On the very next day we noticed the following defects.

1. One of the two seater was looks different from others and
there were lot of wrinkle on sitting cushion resulting in
multi folding (may result in cut/tear at later stage).
2. All the units of the Sofa set have different ground clearance and
three seater sofa bends and touched the floor.
3. There were some damages (internal skelton broken ) of one the
singl Seater sofa..
4. The Back cushion/s are of different size and very loose.

On same day it was properly brought to the notice of the showroom staff and requested him to resolve our problem appropriately and for earlier solution/change of new one. On coming sunday sales person( Mr Vini Gupta ) visited our house and accepted defects and also assure us that very soon they will replace with new one. He also informed that the order will be placed with HO for new sofa and it may take some time.
For about two months later, we were made numerous calls (many times unattended/put on hold/with indicative dates) and also visited personally several times in order to fix the problem, without any success. Finally on 16th December when we again visited personally, we were once again (as usual given false promise) told the some body will visit and fix the problem . Again on one Sunday the branch manager along with technical staff personally visited our place and examine sofa set thoroughly and accepted the above problems and again assured for replacement with new one very soon.
For over four months, despite our several calls, email reminders, personal visits to the show room our problem is still lying unsolved.
During this trouble period, when we try to bring the matter with the Area manager, he was not available and we were informed by the branch manager that the same has been communicated to him. The irresponsible and cold attitude of the showroom manager is also very disappointing.
We are totally unhappy with the un-fair trade practice and un-professional approach of Style-Spa, Lucknow. We feel we are cheated, we have paid for Branded Sofa set and got something which is as ordinary as locally made sofa. We never expected such kind of trade from reputed group like Birla.
It has been expected from your goodself to look into the matter and help us in solving the above problem.