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FabFurnish Complaints & Reviews

www.fabfurnish.com
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Updated: Feb 11, 2019
Complaints 103
Resolved
21
Unresolved
82
So far, so good. FabFurnish is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope FabFurnish will keep up the work and continue to help more customers with their concerns even better 🤝
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FabFurnish reviews & complaints(103)

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Y
yyyyyy
Feb 11, 2019
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awaiting refund over 12 business days. I constantly have to call them.

Address: 2001

I ordered a lounge suit and cancelled it because it was going to take six weeks. I want my refund back and in the terms and conditions it states refunds take 7-10 business days. Today is the 12 day and i am still phoning after my money. On friday 8th feb cynthia said she will call me back she made this promise twice. Not only did she promise she will call me but that the money will be in my account. She never called me back and the money...
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kishori s
from Mumbai, Maharashtra
Nov 27, 2018
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hometown waldan right side l shape sofa brown (ho340fu91tqmindfur-260875)

Address: Mumbai City, Maharashtra, 410218

I have purchase L Shape SofaBrown from Fabfrunish and also had once requested for repair service within a week. Now, I have tried to get your customer number. A piece of my L-Shape Sofa's right side corner is torn and its has to be repaired immediately. I can pay charges for this repair and also would like to order for a cover of the sofa for future safety. Please send someone to repair the cloth torn on the side of the L-shape Sofa bought...
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F
faustanazareth
from Ahmedabad, Gujarat
May 28, 2017
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Refund not recd order no 304673476

Address: 403720
Website: fabfurnish

Pick up done receipt no[protected] on 29/3/17 order id no[protected].. No refund has been recd as yet... Its disgusting to know that u pick up fast but do not send the money back after all details of bank account has been given... This was the 4th time i ordered bedsheet from fabfurnish... And i have sent one back the first time... I sure will never recommend fabfurnish to anyone as you do not keep to ur word....
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R
r isnani
from Anand, Gujarat
May 19, 2017
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303549276... Bad.. Unfinished product delivered...

Address: 122016
Website: fabfurnish.com

Sofa got delivered in end of april to my new house... Checked the single chair sofa (As i just opened up that one from the packaging as paint work was going on) i checked the material and seemed all fine. The next day my mother (Who isn't dealing with the product) got a call from them to check whether the leg panel of sofa was delivered correctly or not... I checked again and it was not deliver an of poor condition. So raised complain with...
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H
Himadri Roy
from Bengaluru, Karnataka
May 13, 2017
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Frustrating customer service

Address: 560036

Booked order[protected] on 26 Apr and delivery date was 4 May. Have not received the product till 13 May. I have called their number[protected] three time in last few days and everytime my call is handled by same agent (Shanu Khan). And very conveniently he uses this word "Escalate" that he has escalated and then escalated on priority. I am not sure if Fab Furnish cannot afford better agents or cannot keep more people to attend calls. And...
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EktaMinocha
from Bengaluru, Karnataka
Apr 21, 2017
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Fabfurnish refusing to take action after delivering a wrong product

Address: 560102
Website: www.fabfurnish.com

We ordered a study table with order no[protected]. Instead of study table we were delivered a tv stand.

The order arrived a little earlier than the speculated date of april 14th. When it arrived i was not available at home and the order was received by my wife. The bill stated the item to be a study table. The delivery person confirmed it is a study table. Due to the huge size of package my wife could not check the item....
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A
Abhishek.saini
from Delhi, Delhi
Apr 18, 2017
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Tv unit purchased but wrong product delivered and they are not picking up the product

Address: 110070
Website: www.fabfurnish.com

Hi my name is abhishek saini. Order number :[protected]
Complaint number : 6887864
You [censored]heads have sent the wrong product at my place after making me wait for more than a month.
The product you sent is a table and i ordered a tv unit.
This is terrible customer service. I will make sure i will never order anything from you guys again. Firstly you guys make your customers wait and then this. You competition is...
+2 photos
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RajuNair
from Mumbai, Maharashtra
Apr 14, 2017
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Furniture supplied is defective

Address: Gurgaon, Haryana, 400051
Website: fabfurnish.com

Ordered online with payment in advance at fabfurnish.com.

Vide order no.[protected], i had ordered on line and received asian arts barn wood style chest of drawer. delivered on 03.04.17. piece received defective, poor worksmanship, broken. complained on 03.04.17 itself with photographs. received acknowledgement of complaint. no resolution till date. please help in having the item taken back and the refund of amount paid made.br...
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khushbu dhoot
from Mumbai, Maharashtra
Mar 29, 2017
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Not resolve the complaint and closed the ticket

Address: Thane, Maharashtra
Website: www.fabfurnish.com

I have purchased a symphony air cooler on 1st sep 2016 online from fabfurnish. But after delivery of that product I found out that some of its parts are missing and broken, so I filed a complaint to their customer care on 12th sep 2016 to which they sent me a complaint no 4673103 and told me to resolve the query at earliest. However they have closed the ticket without resolving the query saying they have not received job sheet, but in actual...
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B
bharatmody
from Mumbai, Maharashtra
Mar 15, 2017
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Poor Service and Refusing Cancellation

Address: Gurgaon, Haryana
Website: www.fabfurnish.com

I ordered a bench three days ago. The company says that it is estimated to be received a month later. I have requested a cancellation of the order and a refund, however, they are outright refusing me. I called customer service and the person Mr. Sameer just refused to listen to my point. I ordered the furniture on the 11th of March. They say it will be delivered on the 26th of April, this time frame is unacceptable to me. I have also sent...
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123k
from Mumbai, Maharashtra
Feb 17, 2017
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Faulty product delivered - cheap media digital marketing

Address: Gurgaon, Haryana
Website: www.fabfurnish.com

I bought a product from fab furnish. The product was a very expensive set of designer wine glasses from India Circus. On recurving the product the print and design was full and totally no where close to what was displayed on the website. Having raised a refund request many times, I was finally confirmed by the customer care that a refund will be intiated. I have been waiting for someone to come and collect the product but no one has done...
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[email protected]
from Mahishadal, West Bengal
Feb 2, 2017
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Refund pending for 1 and half years plus for damaged decor product.

Address: Bangalore, Karnataka, 560048
Website: www.fabfurnish.com

Not yet resolved after numerous emails. Find details below..

Dear Fabfurnish team.,

I got the below enclosed response from the team in August for 2 weeks time to process the same.. sadly I have not yet received the refund payment from Fabfurnish.

I am extremely upset with the delay in this case as it is not expected from reputed sites to delay such things..thus affects the faith in the products...
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A
aaw2828
from Mumbai, Maharashtra
Feb 1, 2017
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Defective,incomplete and different product sent...Needs compensation

Address: 122016
Website: www.fabfurnish.com

I placed orders on fabfurnish.Com website.

Contact details of fabfurnish website :

[protected]@fabfurnish.Com, [protected]@fabfurnish.Com

customer care

phone number: +[protected] am - 7 pm)
email: [protected]@fabfurnish.Com

below are my order numbers and complaint nos.

Customer care has stopped completely replying to respond to my complaint emails.
br...
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A
aditi Mehan
Jan 10, 2017
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Knife set

Address: Gurgaon, Haryana, 122016
Website: Fab furnish

I had placed an order for a green knife set and I was placed the order the knife set was available. What I received was a dirty blue knife set. When we called the customer care a lady named Simpy I don't think that's her real name though, was quite blunt when she addressed to us saying that they cannot make any compensation for the same . Highly unprofessional and ridiculous service....
+1 photos
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A
Anushrees14
from Mumbai, Maharashtra
Jan 10, 2017
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Order not Delivered

Address: 122016
Website: www.fabfurnish.com

My order no[protected], placed on 30th Dec 2016 has been updated on my account as delivered, however the same has not been delivered to me. I have raised the concern with Fab Furnish Customer Care vide case no 3708495, its been 4 days since the issue has been raised and have not received any revert from the team, as opposed to their commitment of responding in 24 hrs. I have been calling them everyday and the customer care executive have not...
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Deepa2811
from Delhi, Delhi
Dec 26, 2016
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Bad Customer Handling

Address: 600091
Website: fabfurnish.com

I have placed order No:[protected] and i have not received the entire product. Based on that i have raised a case vide case no: 2203468 and several person from customer care team asking time from me but no solution received so far. Today when i called your customer care department one Ms Bhawana Sribastava, i totally unhappy with her communication. I was insisting her to transfer the call to some senior responsible person in Fab Furnish, she...
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A
avinashbhatm
from Gurgaon, Haryana
Nov 28, 2016
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Order # 305781686

Address: 560076
Website: fabfurnish.com

I have ordered a Mattress and a bed through Fabfurnish on 22nd Oct. As required by the website, I have done my payment upfront. The mattress arrived on 5th Nov. However the bed never arrived!

Complain #1 : There was no communication from Fabfurnish on the status of delivery, especially when someone has paid full amount in advance.

suspecting delay in delivery, I contacted the customer service on 12th Nov (case...
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soumya_165
from Noida, Uttar Pradesh
Nov 11, 2016
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Sofa received was not the one mentioned in the website

Address: Gurgaon, Haryana

I ordered sofa a month back from Fab Furnish and the Order No. is[protected]

After I received the sofa, I was very disappointed with the quality and finish of the sofa. Moreover, it didn't match the description as mentioned in its website

Mentioned below are some of the discrepancies
1. Color: Dark brown instead of Beige
2. Length: 126 cm instead of 132 cm
3. Breadth: 73 cm instead of 79 cmbr...
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Sudesh Kothari
from Chandigarh, Chandigarh
Nov 11, 2016
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Go for Chargeback

Chargeback is a process that allows debit and credit card holders to reverse transactions when there is a problem with the goods or services they've purchased using their cards.

Card companies like Visa, Mastercard and American Express run the process so that it applies to any card with their logo: credit, debit and even prepaid.

Although it's organised and run by the card companies, customers wishing to use...
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SwatiBhargava
from Bengaluru, Karnataka
Nov 10, 2016
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Damaged product received and no response on return request

Address: 560103
Website: www.fabfurnish.com

I received the TV Unit just before Diwali Day, it was completely damaged -drawers were broken, 3 pieces were out, cuts on top portion and many more. I had complaint about this and asked for a return. I had sent a mail and received a response that some one will contact me within 24 hours. After this i haven't got any response. I have been calling them and every time they mention to revert in 2-3 days. It has been 10+ days now. I am worried...
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