[Resolved] Su-Kam — Worst After Sell Service By Sukam | |
I am from Gurgaon and purchased SUKAM Sign Wave inverter in April 2006. I have installed prestolite battery along with it. After1 year suddenly the inverter gone down and I called up support center. They took the circuit board for repairing and after an week installed it back. Again after 2 weeks I found smoke is coming out of the inverter. So I called up your support engineer and they told me it happened for a faulty installation of the circuit board last time and it needs to be repaired again. So they did the need full. But right after the second servicing I found the performance of the battery was going down and last month when I was not getting any backup from the battery, I got to know the battery gone down and needs to be replaced. As the reason the engineer told me, due to the faulty inverter the battery could not recharged properly every time and lost it's life. I installed a new Exide battery 2 weeks back with the same inverter. And still now, I am seeing the battery is not getting charged completely but the inverter is showing full charge. As the result, right after 30 min to 1 hr of power cut the new battery running out of charge. I told the support center and the engineer to replace the inverter when it is faulty and in warranty period. But sorry to say, no one of your guys show a bit interest on this matter. Is there any way to get rid of that faulty Inverter? Is there any phone number or email address, so I can reach out to any higher Sukam Authority for the issue? Waiting for your response. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
I have purchased sukam inverter(800VA) with 165 AH(SMF) dry Battry, for that i have paid 15300 rupees on 16 July 2007, now ther is no backup, it works only when power is there, once the power goes inverter goes-No Pwer Backup.
i already have complaints at Sukam cutomer care ([protected]), but still waiting for any positive responce.
it was really a worst decision that i have purchased this Inverter & Battry, i am using local battry with other inverter at my native plave its really working fine, i get service on time.
i already have complaints at Sukam cutomer care ([protected]), but still waiting for any positive responce.
it was really a worst decision that i have purchased this Inverter & Battry, i am using local battry with other inverter at my native plave its really working fine, i get service on time.
I have purchased sukam inverter(800VA) shine wave on July 2006, After one year batry gone down and after several request they installed new batry on August 2007, and now ther is no backup, it works only when power is there, once the power goes inverter goes-No Pwer Backup. and electricity consume a lot, i am regretting
I also faced the similer kind of the problem . I installed a sukam inverter and sukam battery after one year the battery one cell is dead I called the call center of the su-kam they sended one person insteat of checking battery he changed battery changing to high charging accroding to him battery is not getting charged properly whereas the problem was that battery cell is dead, I againg called engineer he made battery replacement report after 45 days they changed my battery. I can say sukam has bas after sell record dont purchace sukam.
I am residing at GURGAON and I bought a 800 VA Sukam Sinewave inverter alongwith 135AH SMF Battery on Feb, 2008. The battery went dead on April, 2008. After almost a months time it was replaced and thanks to the efforts of Mr. Bhupesh and Mr. Neeraj working with M/s. Sukam. Now again the replaced battery has gone dead (January, 2009), the engineer who came was asking me as to who had adviced to purchase SMF battery. I said the dealer. For which he revealed that the SMF batteries from SU-KAM is a failure. NO DOUBT. Now today 17th Jan, 2008 they have replaced the battery. This time the response of the service people has been good, Thanks to Mr. Rajiv. GOD knows how long it is going to last. Next time I will go for either exide or Okaya battery only. PLEASE DONT BUY SUKAM BATTERIES.
Brothers and sisters I am A inverter Dealer .I do Provide Sale Service And Repair Services For all type inverter and Batteries.(Within warranty period i can't help you) Contact me For the Best Service If you are Happy than I am happy, I beleive in to build relations [protected]
RZ1H/341 Madanpuri g. no.9 West Sagarpur New Delhi 46
RZ1H/341 Madanpuri g. no.9 West Sagarpur New Delhi 46
poor feed back not replacing battery in warrenty period worst quality smf bat low quality container and cover small rat can damage only SUKEM batteries other local battery are very good iam using in office from last three years still givng 3 hours back up.
Am sharing my bitter experience and huge ordeal with Su-Kam that I had been undergoing ever since I bought Su-Kam product. Here is the detailed flow how it all happened:
1. Purchased Su-Kam Home UPS along with Su-Kam SMF 165AH battery on[protected] with huge belief in the product. For one year it all went fine. We were getting good battery backup as committed by the dealer [6 hrs. with moderate load of 1 fan/1 tubelight and 1 29" TV]. We thought we were enjoying the fruit by investing huge amount in SMF battery [Sealed Maintenance Free] without having any clue about what that had in store for us in future.
[Though had one meagre issue with UPS system [LED not glowing] in the next year which was replaced by the Su-Kam engineer. They didn't find the original color LED so replaced with available Red one. {Complaint # 390 dated 29-11-08}]
2. Over a period of time, realized that the backup of the battery had deteriorated drastically. By the end of
17-18th month, it had gone down from initial 6 hrs to 1.5-2 hrs only [a deterioration of almost 70%] with the same kind of moderate load as mentioned above. Simply put, we were getting around 30% backup as compared to the initial backup capacity that time.
3. Lodged a complaint on 2-2-2009 [Comp # [protected] Battery Sr. No SG0306624] stating the battery backup problem. After good number of follow ups and intervention of Su-Kam higher up authority, the complaint was attended to on[protected]. Upon initial diagnose, it was confirmed that the battery was NOT performing as per the standards/expectations and required to be further checked under warranty scheme.
4. The battery was eventually picked up after 1 week, again, after good number of reminders. [Su-Kam Gate pass # 15395 dated 2-3-2009]
5. Had a good round of follow ups, higher up intervention requests and huge discussions. Finally got the battery replacement after 2 months [Non returnable Gate pass # NRGP[protected] dated 2-5-2009 Battery Sr.SSMHL00821]. I was finally happy even after all the ordeal as they say "all is well that ends well" until the same problem knocked me down later, this time with the replaced battery itself.
6. After one year, realized that the battery backup was again draining and giving only 1-1.5 hrs backup with the same moderate load as mentioned above but this time within 15 months of its replacement. I was very disconcerted and started getting shivering just thinking about all the struggle that I may have to get into again to get the issue addressed and fixed. Had no other option besides Lodging a complaint again. [Comp # [protected] dated[protected]]
7. Spoke to the Su-Kam people both front line and higher up on this complaint and got this response ~
a. Warranty is over so they can not do ANYTHING now.
My comments here ~
[They are showing no further concern to customer grievance and leaving him stranded. This is very short term perspective of Su-Kam. Seemingly, they do not want to continue this relationship in future.
What was the big point replacing a bad battery with another bad one? And if warranty gets over that doesn't mean the company can leave their customers on their own and will not provide any support. The product itself was not up to the mark and had troubled within warranty period and the replaced one is also giving trouble now then even after the warranty gets over, the company should be liable to provide the corrective action. They just can not wash their hands of with the issue.
Also, it seems, Su-Kam knowingly keeping their warranty period [18 months] in synch with the 'actual' battery life/performance. However, it is said that the battery would remain smooth at least for 3 yrs]
b. Battery needs boost up every year so I [the customer] need to go to some external battery shop to get this battery recharged at least for 17-18 hrs. They further said that this recharge will boost the back up by 30-40% for another 4-6 months. Am not sure how far this is true. I talked to their two battery vendors/dealers but they said nothing of that sort can improve the battery backup. Of late, Su-Kam front line also confirmed that this kind of boost up never works for SMF batteries.
My comments here ~
[Look at the kind of suggestions Su-Kam people are extending only to revoke their own statements later]
Further, low battery backup looks like a known problem and most of the customers have reported this issue]
Sent an email to customer care [[protected]@su-kam.com] on August 6 2010 and Lodged a complaint as well [ https://www.consumercomplaints.in ~ #c424869] on August 11 2010 but to no avail.
Su-kam people never got back to me even after good number of reminders. Looks like the customer care is also not bothered and not 'caring' their customers.
I DO NOT RECOMMEND SU-KAM SMF BATTERIES AS THEIR LIFE ENDS THE MOMENT THEIR WARRANTY GETS OVER. RATHER I FEEL THERE IS SOMETHING RADICALLY WRONG WITH THE ENTIRE SMF BATTERY PRODUCT THEY HAVE. NOT SURE, IF THEY ARE DUMPING THIS PRODUCT TO THE CUSTOMERS DESPITE KNOWN ISSUES?
1. Purchased Su-Kam Home UPS along with Su-Kam SMF 165AH battery on[protected] with huge belief in the product. For one year it all went fine. We were getting good battery backup as committed by the dealer [6 hrs. with moderate load of 1 fan/1 tubelight and 1 29" TV]. We thought we were enjoying the fruit by investing huge amount in SMF battery [Sealed Maintenance Free] without having any clue about what that had in store for us in future.
[Though had one meagre issue with UPS system [LED not glowing] in the next year which was replaced by the Su-Kam engineer. They didn't find the original color LED so replaced with available Red one. {Complaint # 390 dated 29-11-08}]
2. Over a period of time, realized that the backup of the battery had deteriorated drastically. By the end of
17-18th month, it had gone down from initial 6 hrs to 1.5-2 hrs only [a deterioration of almost 70%] with the same kind of moderate load as mentioned above. Simply put, we were getting around 30% backup as compared to the initial backup capacity that time.
3. Lodged a complaint on 2-2-2009 [Comp # [protected] Battery Sr. No SG0306624] stating the battery backup problem. After good number of follow ups and intervention of Su-Kam higher up authority, the complaint was attended to on[protected]. Upon initial diagnose, it was confirmed that the battery was NOT performing as per the standards/expectations and required to be further checked under warranty scheme.
4. The battery was eventually picked up after 1 week, again, after good number of reminders. [Su-Kam Gate pass # 15395 dated 2-3-2009]
5. Had a good round of follow ups, higher up intervention requests and huge discussions. Finally got the battery replacement after 2 months [Non returnable Gate pass # NRGP[protected] dated 2-5-2009 Battery Sr.SSMHL00821]. I was finally happy even after all the ordeal as they say "all is well that ends well" until the same problem knocked me down later, this time with the replaced battery itself.
6. After one year, realized that the battery backup was again draining and giving only 1-1.5 hrs backup with the same moderate load as mentioned above but this time within 15 months of its replacement. I was very disconcerted and started getting shivering just thinking about all the struggle that I may have to get into again to get the issue addressed and fixed. Had no other option besides Lodging a complaint again. [Comp # [protected] dated[protected]]
7. Spoke to the Su-Kam people both front line and higher up on this complaint and got this response ~
a. Warranty is over so they can not do ANYTHING now.
My comments here ~
[They are showing no further concern to customer grievance and leaving him stranded. This is very short term perspective of Su-Kam. Seemingly, they do not want to continue this relationship in future.
What was the big point replacing a bad battery with another bad one? And if warranty gets over that doesn't mean the company can leave their customers on their own and will not provide any support. The product itself was not up to the mark and had troubled within warranty period and the replaced one is also giving trouble now then even after the warranty gets over, the company should be liable to provide the corrective action. They just can not wash their hands of with the issue.
Also, it seems, Su-Kam knowingly keeping their warranty period [18 months] in synch with the 'actual' battery life/performance. However, it is said that the battery would remain smooth at least for 3 yrs]
b. Battery needs boost up every year so I [the customer] need to go to some external battery shop to get this battery recharged at least for 17-18 hrs. They further said that this recharge will boost the back up by 30-40% for another 4-6 months. Am not sure how far this is true. I talked to their two battery vendors/dealers but they said nothing of that sort can improve the battery backup. Of late, Su-Kam front line also confirmed that this kind of boost up never works for SMF batteries.
My comments here ~
[Look at the kind of suggestions Su-Kam people are extending only to revoke their own statements later]
Further, low battery backup looks like a known problem and most of the customers have reported this issue]
Sent an email to customer care [[protected]@su-kam.com] on August 6 2010 and Lodged a complaint as well [ https://www.consumercomplaints.in ~ #c424869] on August 11 2010 but to no avail.
Su-kam people never got back to me even after good number of reminders. Looks like the customer care is also not bothered and not 'caring' their customers.
I DO NOT RECOMMEND SU-KAM SMF BATTERIES AS THEIR LIFE ENDS THE MOMENT THEIR WARRANTY GETS OVER. RATHER I FEEL THERE IS SOMETHING RADICALLY WRONG WITH THE ENTIRE SMF BATTERY PRODUCT THEY HAVE. NOT SURE, IF THEY ARE DUMPING THIS PRODUCT TO THE CUSTOMERS DESPITE KNOWN ISSUES?
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+91 12 4417 0500
Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
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Very poor service...