[Resolved]  Suburban Diagnostics — Incomplete Test Done - Executive Health Checkup

Address:

Maharashtra

I Mrs. Munish Singh, would like to tell that I had called up Suburban Diagnostics Centre at Malad 104, Bhoomi Castle, Opp. Goregaon Sports Club,
Link Road, Malad (West), Mumbai - 400064
Tel.: +[protected] / 43 / 44

I spoke at the reception on 31st August 2012 related to Executive Health Checkup whereby I requested the reception person to email me the test details so that I can take an appointment for my Husband Mr. Ajit Singh. That person said that they cant email it to me but would give me all details on phone. I started to note down as he said what test would be included. He said that 2D Echo will be included and Dental, ENT checkup will also be included in the Executive Health Checkup.

I called up again reconfirmed the test and he gave me a confirmation that all those test are included along with the other tests.

I took an appointment for my husband for Monday i,e, 3rd September 2012, when the checkup was completed 2D Echo and Dental ENT checkup were not done. I called up the Suburban Centre there the doctor incharge said that those tests are not included in the Executive Health Checkup i said i took a confirmation from your person and he said all those are included and hence i took an appointment.

The doctor said he is sorry for that maybe some miscommunication may have happened. But today i visited their website http://www.suburbandiagnostics.com into their media section Executive Health Checkup clearly states that The 2D Echo is included in the Health Check up i called up their centre and they said they will get back to me in 5 minutes. But as of now no one got back to me. Its 1 hour passed by.

I want some action to be taken against them cos considering all those tests would be done there i went there else i could go nearby to my place at Charkop i could have gone to nmmedical which in more closer.

Please help me what do i do in such case.