[Resolved]  Suburban Diagnostics — Incomplete Tests Done

Address:

Maharashtra

Dear Sir,

I am Mrs. Munish Singh would like to tell that I had called up Suburban Diagnostics Centre at Malad 104, Bhoomi Castle, Opp. Goregaon Sports Club, Link Road, Malad (West), Mumbai - 400064
Tel.: +[protected] / 43 / 44

I spoke at the reception on 31st August 2012 related to Executive Health Checkup whereby I requested the reception person to email me the test details so that I can take an appointment for my Husband Mr. Ajit Singh. That person said that they cant email it to me but would give me all details on phone. I started to note down as he said what test would be included.

Test Details:

CBS + ESR, FBS & PLBS, Lipid Profile, LFT, Kidney Function Tests, PSA, Thyroid Test, 2 D Echo, BMI, X-ray, Sonography, Physical Examination by Doctor, ENT Checkup, Dental Checkup, Eyes Checkup. Stress Test (Threadmill), Urine (routine), Stool (routine).

I called and confirmed with him 2 times that Thyroid Test, 2 D Echo, ENT Checkup, Dental Checkup, Eyes Checkup, Physical examination all will be included in the Executive Health Checkup.

He said yes Thyroid Test, 2 D Echo, ENT Checkup, Dental Checkup, Eyes Checkup, Physical examination all will be included in the Executive Health Checkup.

After he gave me confirmation I took an appointment for my husband for Monday i,e, 3rd September 2012. when the checkup was completed 2D Echo, Thyroid Tests, Dental checkup, Eye checkup, ENT checkup were not done.

I called up the Suburban Centre there the doctor incharge said that those tests are not included in the Executive Health Checkup. I said i took a confirmation from your person and he said all those are included and hence i took an appointment. Else I could have gone to other Centres close to my house, Kandivali or Borivali as i stay at Charkop. Those tests were included in the other centers with the same rates. Why would I come all the way to Malad for those tests. The doctor said he is sorry for that maybe some miscommunication may have happened.

But today i visited your website - http://www.suburbandiagnostics.com/ into your media section Executive Health Checkup clearly states that The 2D Echo is included in the Health Check up i called up your centre and they said they will get back to me in 5 minutes. But no one gave me a call back upto now its almost 3 to 4 hours.

I saw the reports of my husband where it is mentioned that his skin, eyes, teeth, ears, tonsils, throat etc all are normal whereby all those were not checked at all and you have mentioned it normal without examining. The physician just took Blood pressure and pulse. When all these were not examined how can you write that it was normal.

After spending so much of money if we get this response and result, how can one rely on your center, and if people face this then what would be the feedback to others.

I myself worked in this field in the past for almost 10 years, hence I know the importance of patient their tests and reports.

I want some action to be taken against this.


Thank you,
Mrs. Munish Singh.
[protected]