[Resolved]  Sugama Travels — Irresponsibility and offencive behaviour with lady passenger

Address:

Bangalore, Karnataka

I’m posting this complaint on high frustration..... I don’t know what could this community can act on the issue...
The victim is my Sister in Law.
She is working in LBS College of Engineering Kasaragode, She has come to my house in Bangalore for a short visit and due to some urgent works in her college she had to get back to Kasaragode at the earliest. It was the busiest of days when there is no tickets available with any of the travel agents towards Kasaragode.

I happen to hear from a friend of mine that Mangala Travels in Indiranagar (Near to BDA Complex) has tickets available with them. Upon calling them directly they told that tickets can be issued only if I visit them personally. So I took a half day leave from my office and went to collect the ticket. It got the ticket with seat number “2” and the bus was Sughama (“N”). “N” being their route number. The time of reporting was 8:15 PM and boarding time was 8:30.
We reached there around 8:00 PM. My wife was also present with us. When I went out in search of ATM my wife and sister in law got inside travels and showed the ticket and confirmed once again. They were told that instead of Route “N” it will be “G”. at around 8:35 PM bus arrived and after confirming once again with both the travel agent and the bus crews my sister in law sat in seat number “2”. She had also confirmed that the bus people has cross verified the ticket and had said nothing..

Around 11:00 PM in the night I got a call from my SIL saying that she has been asked to step down the bus and wait in front of Sughama travels office (Rajaji Nagar) till the “N” route comes. She had waited for 5 mins and on having a doubt she went inside the office an enquired about the same. The people sitting over there seems to be so careless that they didn’t even bothered that there is a lady waiting there for their bus. After enquiring again and again they told to her that her bus has already left and she is too late to catch the bus.

On hearing this I didn’t even waste a single minute.. Ran outside and took a Meru Cab. For your information I do stay at Jakkasandra which is around 20 KM away from Rajaji nagar. I reached there around 11:45. I was too shocked to see the situation there. It was a lonely road. My SIL was standing in front of a closed office with 2-3 boys of aged 20 yrs standing about 20 mts away from her. And more fierce full was that it was only the drunkards who took that way walking.

When asked what had happened to the people there (they were employees of sughama tourists office), they said that it is not their responsibility to take care as they don’t know anything about her travel. If they have to take care of her travel, they should be intimated from some one else blah blah blah….


As of now I don’t know who is the culprit in this but the people whom I believe has involved in this are
1. Shree Mangala travels, Indira Nagar (phone [protected])
2. The driver of the bus route “G”
3. The sughama tourists office Rajaji nagar employees
4. The manager, Sughama tourists phone ([protected])


Please let me know if I need to provide any more details of the incident. I do have following documents with me.
1. Ticket counter foil
2. Taxi receipt
3. Shree mangala Visiting card.