I have sukam invertor of 7.5 Kv. Every few days there is some or other problem- which takes 7-8 calls and multiple requests for engineer to come at odd hours.Also they refuse to give you new complaint no. because your last complaint has not been closed- even after 7-8 days- so you are on their mercy. Last time I spoke to Mr Shubham who is head of customer care dept ( as per they told me )- when I asked him why does this happen everytime - the reason given to me was because complaint of same invertor at same address was done by different people -i.e. Dr Vohra or Dr Shalini Vohra or Dr Santosh Vohra- which was ridiculous.Also the email addresses given by them were not working - I still have copy of email sent at address given by them. My recent complaints are [protected] dt 2/2/11- after 2 days engineer came -did nothing - said I am supposed to keep air blower system so that it can be cleaned -said he will come again and never turned up. After that my next complaint no. is [protected] dt 5/2/11, 7/2/11 and multiple calls - but ne engineer has called or visited and Mr Shubham is not available- I am told to call -next day, after 30 min or he will call back but nothing till now.I am still waiting for miracle to happen.This is my last hope - as I am sick and tired of calling their no. -
Dr Shalini Vohra Was this information helpful? | 
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