[Resolved]  Sukam Inverter — Warranty issue

Address:

Chennai, Tamil Nadu

Dear Sir,

I Purchased Su –Kam 600VA Invertor from M/s.Brigt n Power marketing chennai on 24/6/2011 wide Invoice number 2095 by paying Rs.13000 under Bright n power old invertor ( In this old inverter only Battery is failed after 4 years of working, they said new batteries are not a good quality and then I went for exchange ), During exchange they offered me a Warranty for 2 years and they assured to take AMC.

But during last 1 and half year they never turned up to my house for Maintenance and I have to call they for filling distilled water and maintenance

Last 3 months I called them for power back up issue, every time they visited and filled distilled water and given some reason to my and gone, we have not noticed the poor performance because the power cut between 10 to 6pm, But last month in January power cut is between 8 to 10 Am and we noticed the power back is less than 1hour , Again I complain to bright n Power on 24th January 2013, on same day a service engineer visited and found battery failed and he assured to replace battery within a week .

This week I called more than 3 times and they said su kam will send a service person to replace the battery, yesterday again I called them for a confirmation, A lady said my product is not under warranty, I argued with them and she ask me to call tomorrow and discuss with his manger to get some stand by battery.

Why should I settle with stand by battery, I paid Rs.13000, I Checked in the warranty card also mentioned ( The warranty Stand on All parts ( except LED’s, Switches and external body for home UPS will be for a period of 24 months).

After I escalated this again to sukam, Service engineer visited and again he said your product is out of warranty, we have to pay Rs.11000 to change the battery

I Need your intervene in this issue and resolve immediately.

My Residence Address : Old no 21, New no 14, 53rd street, 9th Sector, KK nagar, Chennai 600078, Phone : [protected]