Sulekha — Discount code error | |||
Dear All, I have purchased a mobile (HTC Explorer MRP: Rs. 8,599) on 25-Sep-2012 for Rs. 7,699/-. Tranaction was successful and product delivered successfully. On 30-Sep-2012 i have ordered the same mobile again with a different id (as the code is valid for one transaction only)with order id: SUL[protected], for which the Sulekha team says the coupon code has not been applied properly, hence i have to forgo the discount of Rs.900/-. I have applied the coupon code and the discount was shown on my screen.(this is not new to me as i have purchased the same couple of days back) As this is a technical problem, how can a consumer be charged in spite of the offer is still valid. If the Sulekha team is not refunding the extra amount charged to me(Rs. 900/-), i shall consider this a cheating case and advise others to stay away from the website(sulekha.com) as this can happen with anyone. I have to resort to this, as i have not got proper response from Sulekha team. Regards, Avinash. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Avinash,
We regret to inform you that a single customer can avail the discount only once, even if they are using a different id. Our offers are limited to just one use per customer and our system automatically checks and allows the offer only once for a single customer. We regret the inconvenience caused, but it is as per our policy that we cannot allow the same discount to a customer more than once. We hope you understand, .
Regards,
Team Sulekha.com
We regret to inform you that a single customer can avail the discount only once, even if they are using a different id. Our offers are limited to just one use per customer and our system automatically checks and allows the offer only once for a single customer. We regret the inconvenience caused, but it is as per our policy that we cannot allow the same discount to a customer more than once. We hope you understand, .
Regards,
Team Sulekha.com
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Extremely sorry to hear that you had a bad experience. We have noted your complaint and will revert to you soon.
Regards,
Team Sulekha.com