[Resolved] Sun Direct — Non Availability of service | |||
Sun direct is splashing a message on the screen for almost the last one month that they have shifted to a new satellite and the satellite adjustment will be done free of charge. I have lodged a request to their customer care call center [protected] on[protected] and again on[protected]. Since then i am calling daily for the same. The routine reply is "it will be done within 24 hours". But till date[protected] no one has turned up. And we are not able to watch any programs. Repeated calls are of no result. They are also not providing any escalation mechanism. Unfortunately i renewed my subscription for one more year. If i had known the state of affairs a little earlier i would have shifted to some other service provider. I am writing this in detail as i hope others may judge for themselves before jumping on to the SUN band wagon. - P H Reddy ([protected]@yahoo.com, [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
non availability of service
I do agree with that. i had been chasing the SUN DIRECT, from past 20 days.am getting no channels. i must have called more than 200 times. to sun direct... they are just cheating us giving wrong statement. every time they will respond with in 24 hrs. but till date i have passed morethan 500 hrs. with our there service, still they are asking for 24 hrs to revert back. SHAME LESS PEOPLE SITTING IN SUN DIRECT. THEY ARE TELLING TO THE CUSTOMER THEY DON'T HAVE A PROPER STRENGTH (TECHNICIAN.)
I STRONGLY ADVISE YOU PLEASE DON'T TAKE SUNDIRECT. THEY ARE THE WROST SERVICE PROVIDER AT LEAST IN INDIA.
RUDRESH.E
[protected]
I STRONGLY ADVISE YOU PLEASE DON'T TAKE SUNDIRECT. THEY ARE THE WROST SERVICE PROVIDER AT LEAST IN INDIA.
RUDRESH.E
[protected]
I have purchased sun direct on february 2010. Before three months almost there was a satellite problem and almost half of the channels was lost. I contacted the customer care several times and they have given me even a complaint number before three months itself.Now i lost almost all the channels.I demand the full refund for the product
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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Sundirect — non availability of service
I am a dealer in Jaipur in Malviya Nagar region after making repeated complaints for installation company employees pay no heed .I am not able to understand if the dealers are getting this worst kind of service what will happpen of customers.I pray for the customers those are using the sun direct that they get the services.